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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bradley Task Lamp 4.1 5 17 17
Wiring problems We ordered this lamp 3 times. The first lamp was damaged. The second lamp had an electrical problem and a visible deformity on the electrical plug. When plugged in (even without a bulb) it would blow the circuit breaker in our house. Tested in multiple outlets/circuits with the same result. (We do not have overloaded circuits). We gave it one last try after having been told there was no reported wiring faults with this lamp (I rather thought our report should have counted....) but the 3rd lamp did the same thing. No matter what bulb - or no bulb at all - was used and no matter what circuit it was on. Even a quick internet search will yield you the answer that under these circumstances the lamp is the problem. We figure 3 times and a month of waiting for unexpedited replacements was enough opportunity to get it right and will shop for a lamp elsewhere. Attractive, yes. Good quality, no. December 20, 2013
Pretty but off-balance The Bradley task lamp is gorgeous to look at. I've got it on a small wooden desk and it's lovely. But the lamp is not well-balanced. The bottom weight is not enough to offset the lamp shade and arm, so the lamp tilts forward. I've compensated by using a small wedge of cardboard, but for the money and the Ballard reputation, this lamp is not high quality. October 30, 2012
Nice looking lamp. Disappointed.The overall appearance is nice; however, when I assembled the lamp after numerous attempts I was still unable to get the cord to be in back--looks really odd to have the cord slightly off center in front. Considering returning them. April 13, 2014
Great Office Lamp! This is a great lamp -- very stylish looking with its curved arm. It's a modern-looking fixture with a touch of old-fashioned charm. The lamp has great features and puts out a wonderful amount of light without being overpowering. The brushed silver goes very well with the hardware and pulls on my office furniture. I like having the ability to adjust the direction of the light. The lamp is a little bit bigger than it looks in the picture, but overall I am very satisfied with my purchase and would recommend this product to anyone who has need of an office fixture. This was my first purchase from Ballard Designs, and I am extremely pleased with the look and functionality of the product. September 21, 2012
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