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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bradley Task Floor Lamp 4.4 5 50 50
This product has great features. We have enjoyed the use of the Bradley Floor Lamp immensely. It is functional especially with it being adjustable and it took care of the problem with lighting that we were having. We are also very happy in choosing the bronze finish on the light fixture. March 2, 2012
Terrible quality and not worth the price. Purchased this lamp for a guest room and was pleased when it arrived, however, after only 2-3 months the entire top section fell off. This is not a section that you screw together and nobody ever uses this lamp so it's not from being abused. I was simply moving the lamp to vacuum and it came off. I was able to push it back on, but it's not stable and would come off again easily. I was also not happy with the quality of the metal and the screws feel cheap. I love the look of Ballard Designs, but much of what I've ordered has not lasted - like a basket I ordered and had for about 4 months then the top started unraveling. None of these items get hard use and they are not cheap, so it's very disappointing. February 5, 2014
Aged Silver is coated with brown paint I bought two to use as bedside reading lights -- I took a chance on the Aged Silver although the color had not been reviewed by others. Rather than being a darker or muted silver tone -- more of a pewter color -- it was silver coated with streaky brown paint -- looks like a faux painting technique up close -- not as photographed. And although the packaging was intricate and excessive -- the base of the lamp was cracked. It's oversized -- so make sure the giant "bowl" lamp shade is the proportion you want in your space before buying. And base is in three parts -- the seams do show when they are all screwed together. June 2, 2013
This lamp is heavy and sturdy. This lamp was easy to put together and is heavy and very sturdy. This lamp is just perfect for bedside reading or reading from your favorite chair. Even though it is heavy, it is easy to move. A great buy. I got the bronze and it is a good look. March 2, 2012
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Product:LL251-Bradley Task Floor Lamp