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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bradley Task Floor Lamp 4.3 5 46 46
Terrible quality and not worth the price. Purchased this lamp for a guest room and was pleased when it arrived, however, after only 2-3 months the entire top section fell off. This is not a section that you screw together and nobody ever uses this lamp so it's not from being abused. I was simply moving the lamp to vacuum and it came off. I was able to push it back on, but it's not stable and would come off again easily. I was also not happy with the quality of the metal and the screws feel cheap. I love the look of Ballard Designs, but much of what I've ordered has not lasted - like a basket I ordered and had for about 4 months then the top started unraveling. None of these items get hard use and they are not cheap, so it's very disappointing. February 5, 2014
This product has great features. We have enjoyed the use of the Bradley Floor Lamp immensely. It is functional especially with it being adjustable and it took care of the problem with lighting that we were having. We are also very happy in choosing the bronze finish on the light fixture. March 2, 2012
It is lovely and a complimentary piece of decor From a practical standpoint, it provides excellent illumination for reading. It creates a glare in my eyes, on the TV screen and the eyes of others in the room regardless of adjustment of shade, except straight down. In this position it shines in the eye of one sitting in chair reading. If it had capability of height adjustment it would be more compatible. February 5, 2014
OUTSTANDING FLOOR LAMP! I'd been shopping for a floor lamp for our guest bedroom for many months, in many, many stores, online and in person. I saw nothing that met my needs. I received this Bradley lamp in the mail yesterday, took a few minutes to assemble it, and I love it! Mine is in aged brass, very elegant, heavy and strong. It has just the right amount of shine in it, and the light (next to a reading chair) is perfect. I had to tilt the adjustable shade downward a bit to diminish the glare from the white inside of the shade. Otherwise, I recommend this lamp to anyone who wants high quality, good looks, and a reasonable price. April 11, 2013
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