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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bourdonnais File Cabinet 4.6 5 17 17
Solidly built, but missing parts and finish doesn't wow me I bought the Bourdonnais desk and file cabinet in the Belgian Oak finish. The desk is lovely and sturdy, evenly finished. The file cabinet, however, is a bit of a disappointment. Solidly constructed, but the "rustic" finish is uneven, cheapening the overall appeal of the piece. The oak used for the frame/cabinet of the piece has totally different burling and coloring than the drawers (which are smooth-grained and nicely finished). On the front sides and top of the cabinet, I can see wood filler spots (bright putty colored) in several places where small finish nails are located. Granted, the filler spots are small, but there are no less than 15 of them and it's all I see when I look at the piece. Also, my cabinet did not come with file bars, so before I could use the cabinet, I had to retrofit my two drawers with bars purchased separately at an office supply store, even though the packing instructions stated it came with 4 metal file bars. While I would not recommend the Belgian Oak finish because of the previously mentioned flaws, I am impressed with the heft, construction and design of the Bourdonnais collection. I chose poorly on the finish, but I would recommend the collection if you are considering something other than Belgian Oak. August 16, 2014
Great product Love this file cabinet! It opens fully so all your files are accessible and it closes very smoothly! I highly recommend it. April 28, 2014
Delivery Love the file cabinet. Just what I was looking for. The best was JB Hunt Delivery. Courteous, polite, and on time. April 25, 2014
Beautiful and solid I thought about going with a less expensive lateral filing cabinet but at the last minute decided to go for it. I'm so pleased I did and in hindsight the cost of this item does not seem expensive at all. It finished my office exactly as I had envisioned. It goes beautifully with the Whitley desk I bought (and LOVE) from Ballard Designs. February 13, 2014
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Product:MO216-Bourdonnais File Cabinet
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