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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bourdonnais Double Bookcase Tall 4.7 5 18 18
This piece is just beautiful and very well made. I absolutely love this bookshelf. I have a very small living room but really wanted to have a good size bookshelf against one wall. This piece is perfect, the open back and sides assures that it does not overwhelm the room. March 29, 2014
Just beautiful I love this bookcase so much, I ordered a second one! June 12, 2013
Gorgeous bookshelf I received my Belgian oak bookshelf and could not be more pleased. It's a very large piece but still airy. Looks very expensive and high quality. We did not order the white glove service in advance of delivery but as soon as the item came to our door we decided to call Ballards customer service to upgrade to white glove service, it took less than 5 minutes to address this and made the entire delivery experience very positive. I love Ballards! April 22, 2013
Perfect I love this bookcase. It's the perfect size with plenty of rooms for books, frames, any kind of decorations that you want to display. Seems sturdy and well made. February 10, 2013
DISAPPOINTING THAT THE TOP IS UNFINISHED I purchased this bookcase for my 2-story family room. Therefore, the top is viewable from the upstairs. The top of the bookcase is unfinished. Specifically, there is no wooden top. What's there is the backside of the top shelf with pieces of wood attaching it to the crown moulding. Furthermore, this situation is made worse by these pieces, including the back of the crown moulding, not being stained/painted as the rest of the bookcase. December 18, 2012
This bookcase has solid lines and a casual beachy charm! I was so excited to receive the bookcase since the online photos do not always capture the color and detail of items. The belgian oak is so pretty and nicely distressed, but it is a bit darker that what I had expected based on the photos. Overall, the product seems well-made and sturdy. The size is just perfect for my living room and the open back gives a sense of being casual and not too stuffy. The only reason to take off a star...the top right corner was not mitered properly so the alignment is off a bit. Surely I may be the only one to notice, but attention to detail is important. Other than that..I love it! August 26, 2012
Love it! I love the lines and the openess of this bookcase. July 4, 2012
My first large item Ballard purchase I was concerned this would not be the quality that I wanted or assumed to get based on the price. I was not disappointed! It's a heavy, sturdy piece with a lovely dark wood stain and it really looks fabulous in my house. Remember the shelves are not adjustable. But it holds books and othe items so nicely. I put some fun items on the very top shelf and it really pops in the room. Deliver to my door was fine - although it was heavy for my husband and I to put inside - but I appreciate that it is well made. I would recommend this book case! June 17, 2012
Very expensive looking! So happy with my purchase. I was nervous about the color without seeing it in person first but it is perfect! It has many different tones of wood dark/light which pulls all my pieces together!! The piece is really solidly built and looks very expensive. The delivery men were amazing!! June 9, 2012
This piece is beautiful! I received the bookcase on Dec. 13th just before hosting a large Christmas party on the 16th. It came all together we put it in the room and I started decorating, it is beautiful! I love it, would highly recommend it. January 7, 2012
Beautiful and unique This bookcase is a beautiful, well crafted piece. Everyone who sees it, raves about it. I have purchased several large furiture items from Ballard and have been very happy with all of them. December 19, 2011
Handsome piece of furniture Shipment came in a huge box - no assembly required. Bookcase is large but doesn't overpower the room. Wood is very solid and the color is exactly as pictured. The shelf on either side of this double bookcase on each level is one long piece of wood and they are not adjustable. But there is plenty of clearance for picture frames, vases, candles, books, etc...we're so glad we took the leap and bought this bookcase without actually seeing it in person. December 11, 2011
Very good design and look I am very happy with this bookcase. The belgian oak is pretty, yet understated. I am going to purchase the end table next. November 17, 2011
Beautifully made, fills blank wall space. Great piece. Artfully designed, sturdy, with ample shelf space for books and decorative objects. Love it! March 16, 2011
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Product:MV207-Bourdonnais Double Bookcase Tall
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