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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bourdonnais Double Bookcase Short 4.9 5 15 15
This piece Anchors the room I love this piece! Because I can see through the piece it doesn't overpower the room with heaviness yet I can hide any wiring running from my TV and allows me flexibility in furnishings and decor of my living room. Couldn't have made a better choice! October 11, 2011
Love it...looks great w/our Japanese 4 panel screen over the top of it. Love it ...looks great w/our 4 panel Japanese screen hung over the top of it. It was a great choice and all came together. August 31, 2013
Great sofa table I bought this table to use as a sofa table and room break. It is perfect! I think it will serve many purposes and looks fantastic. November 13, 2011
Exactly as pictured The bookcase is well constructed and exactly as pictured. The rubbed black finish blended well with the other furniture we have in the bonus room. We are very pleased with the purchase. February 28, 2013
Classy looking and sturdy. This piece is in my master bedroom for the overflow of magazines and books and family photos. Looks very nice with other styles of furniture and is solidly made. I paid extra for white glove service and it was well worth it since it needed to be brought up to the second floor and the packing materials were taken away. February 7, 2013
Love it! I searched for months to find the perfect piece for our space. Exceeded my expectations! Thanks BallardDesigns!!! February 11, 2013
Dual Purpose I purchased this to use for a tv/media console. It arrived just as promised and in perfect condition. I like the fact that it holds my 55" flat screen but can also be used as a bookcase if my needs change. Great look and quality for the price! December 27, 2012
Elegant and well-sized. We selected this bookcase for our master bedroom. It's perfectly sized and the open contruction keeps it from feeling like a large/heavy piece. I'm very pleased. September 1, 2012
Wonderful piece. Arrived sooner then expected, great piece looks wonderuful in the entry area. August 20, 2012
Very Solid & Nice Piece I am very pleased with my bookcase. It is a solid and stable piece and it looks beautiful in our library. The top has room enough for our flat screen TV and the bottom is spacious enough for many books, although I am trying not to stuff it with books as the detail in the back looks quite pretty when the shelves are not packed! April 24, 2012
It's perfect in the dining room! We'd been searching for a sideboard for the dining room, but nothing struck us as "right." This is it! June 12, 2012
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