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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 45 reviewers.
Rated 4 out of 5 by Bourdonnais Bookcase I love the design, the size and the overall look of the bookcase. It is striking.....but......the color is NOTHING like the color shown in the catalogue. It looks creamy when in fact it is gray. Because I like the piece so much I am keeping it - The delivery service was outstanding from the first phone call to the delivery man. Exceptional!! id January 4, 2012
Rated 5 out of 5 by Belgian Oak Bookcase I ordered the Belgian oak bookcase and couldn't be more pleased. The delivery went smoothly and the bookcase arrived safely. It is very nice quality and the price was more than fair. The pictures showing the color finish were very accurate. I love it. Lots of packaging material was left for me to get rid of; that was the only downside. December 9, 2011
Rated 5 out of 5 by Adds Interest and Warmth I recently purchased 2 Bourdonnais Bookcases and placed them on each side of the Grand Palais Mirror. They add depth and warmth to the room. The adjustment levelers on the base enable proper alignment with the walls. November 18, 2011
Rated 5 out of 5 by This bookcase is great! Well made, sturdy, attractive, and unique. I am very pleased with this bookcase, including price, delivery and quality! July 13, 2011
Rated 5 out of 5 by Quality Structure The bookshelf is better than expected. The craftsmanship and materials used exceed my expectations. The Mahogany finish is depicted beautifully in the catalog. It is quite the finishing touch in my Paris inspired family room. June 27, 2011
Rated 5 out of 5 by Attractive Quality Piece This bookshelf has an attractive design, making it a statement piece. The fact that it is an open back is great, because the color of our accent wall shows through - helps it to blend in with the decor and as great as it looks, not stand out too much. June 22, 2011
Rated 5 out of 5 by Excellent lines This bookcase is a stunner. I ordered mine in black which provides the perfect showcase for neutral-colored objects on display. This bookcase can be seen from the street and presents so well- very classy without being everyday predictable. The price point is truely reasonable too considering it is well-made and comes with the added feature of levelers for proper alignment in the event your floors aren't perfectly level. A really wonderful, no regrets purchase. May 25, 2011
Rated 5 out of 5 by Great Bookcase I got my bookcase last weekend and absolutely love it! The delivery went well- even though the movers were a little bit of a handful. Overall a great piece. April 17, 2011
Rated 4 out of 5 by Very pretty This book case is a wonderful addition to my dining room. I love how you can see through the sides so that it doesn't appear to heavy. March 17, 2011
Rated 5 out of 5 by Beautiful I bought this bookshelf as a gift for my parents. It came in great shape. It's a sturdy piece that serves to showcase their collectibles in their living room. It's lovely. March 16, 2011
Rated 5 out of 5 by GREAT BOOKSHELF The bookshelf is perfect for our small NYC apartment and looks like a very nice piece of furniture. I highly reccomend it. Was easy to get out of the box and not too heavy! A great find! March 16, 2011
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Product:MV206-Bourdonnais Bookcase

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