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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Bouclier Desk 3.6 5 5 5
WOW! Boulcier Desk--it's the Bomb! This desk has been waiting for some time in my garage to be assembled, until the office space we were renovating was completed. My husband brought the desk in to assemble and had it done in about 30 minutes. However, he is a very handy guy--he said contrary to some of the reviews, it was very easy to put together, as you only have to screw on the legs. We were both impressed by the workmanship and sturdiness of the desk, and in such a beautiful red! It is a gorgeous addition to my office and for such an affordable price, and I'm sure it will give me many years of use and pleasure. I would recommend this desk to anyone who wants a bit of Tuscan flair for their space. October 18, 2014
Took five months to get and came broken I am so disappointed in this desk It takes five months to get and then it came falling apart. It was not broken in shipping. It was not made properly. The top was not affixed to the base and due to that the drawers came loose. You could see where the glue was not applied properly. And a replacement will be available in five more months. During my inspection of the damage I noted that the desk was not as special looking as it was in the catalogue. The paint finish was not as nice as the samples that I paid for. April 9, 2014
Beautiful Desk, Assembly Not That Bad The desk itself is gorgeous and has nice added features such as drawer stops and lined drawers. As to the assembly, it comes in 5 pieces. The desk portion, which is fully put together and four legs. The legs just slide into the desk (super easy). Then you need to put two screws in each leg from the interior. The legs at the opening are easy. The interior legs are significantly more difficult. You have to be a small person or it will take a bit of maneuvering. However, from the other reviews, I expected 100 pieces and a nightmare. This is much easier than Ikea and I don't really understand the issues that the other people were having except for the back two legs. Don't let the installation freak you out too much. September 13, 2013
Beautiful color The design of this desk is quite beautiful. Very unique. I very much enjoying seeing it in my home office. I hold no regrets for this purchase. Love the size of the desk. However- the assembly was very frustrating. The directions were difficult to read ( blurry pictures, small print... vague directions ) and while there was an implied "Easy to assemble" message, I completely disagree. You will need the hands of a surgeon, the patience of a saint, and your hands should be the size of a child's... in order to assemble as needed. I requested the help of my teen son to help, he gave up & said " this is impossible". It felt impossible- but somehow, I managed it. The desk is beautiful. The assembly- is not. July 11, 2012
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Product:MO331-Bouclier Desk

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