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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bon Chien Food Canister - 40 Lb 4.4 5 79 79
Charming way to store dog food! Because our new Bon Chien Canister is so attractive, we can keep the 40 pounds of dog food we buy for our Golden Retrievers in the kitchen where it is easy to get to. Thanks for a great solution. April 14, 2011
the perfect size! My garage floor is no longer scattered with bits of dog food! (I bought this so my husband could have easy/clean access when filing our dog's bowl without making a big mess). It worked and it's oh so cute! March 16, 2011
No more awkward dog food bags! My laundry room always has a half full mega bag of dog food stored in the corner. This canister holds a big bag of dog food and tidies up that corner .... kind of cute too! April 14, 2011
This product is meeting expectation! We've had this dog food container now for 3 months, with constant opening each day. The canister is holding up just as expected. I would Highly recommend it for you and your pets. "Woof" March 16, 2011
Nice and compact so it doesn't take up much space This is a very cute storage canister so I love the style, however, I just wish it had a handle on the top to open and close the lid more conveniently. April 15, 2011
Just what I wanted. I don't like storing any kind of food in plastic so I love my new metal dog food canister. Nice looking and easy to use. March 16, 2011
Love the look! This canister looks so classy is my mudroom (unlike my former plastic one) that I don't mind having it out in full view. March 16, 2011
Exactly as shown Canister is just what I wanted. Holds 40 lbs of dry food which is perfect for my two medium-sized dogs. Looks good, too. March 16, 2011
Bon Canister! This canister is sturdy, attractive, and is perfect for storing a 40 lb bag of dry food for my lab! March 19, 2011
GREAT! I love this canister, looks great indoors and outdoors, perfect size and well valued! March 16, 2011
Sturdy, Perfect Size This container is the perfect size to hold over a 25 pound bag of dog food. It's sturdy, keeps Pepper's (my dog) food fresh and the scoop measures out exactly a cup. It's also sylish enough to keep out on display. We love it!! March 17, 2011
Chic Dog Food Container I had ordered this while my husband was away on business travel. I loved it the moment I took it out of the box. But surprisingly, my husband has commented on this product twice since he returned. He loves it too!!! March 16, 2011
I liked the size and the design. The lid should be sturdier and fit tighter. When the product arrived the lid was already dimpled before use. The lid should fit tighter so the food stays fresher. March 16, 2011
Great gift for a dog owner Received this as a gift & I love it for storing my dog's dry food with it's color and style. March 16, 2011
Love it. Love it. It makes feeding the dog more enjoyable and keeps things beautifully organized. March 17, 2011
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Product:AU010-Bon Chien Food Canisters