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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Blue Spruce Staked Tree is rated
4.8 out of
Rated 5 out of
great tree!i got my tree yesterday and love it! i bought a clay planter, sprayed with chalkboard paint and wrote "hope" on the front of it. i put floral foam and rocks in the bottom and covered in moss. the tree looks lifelike and is completely sturdy for outdoor use. and i love that i can actually put it in the ground if i want to put it in a new place next year. i already recommended to a friend.
Date published: 2011-12-10
Rated 5 out of
3' Tree Looks Absolutely REAL!We were disappointed that another tree offered at Ballard Designs was not available. Since the images on the website were so well done, we went ahead and ordered one of the 3' Blue Spruce Stake Trees recommended for outdoor use to use indoors on the window seat in our den this holiday season. Of course, the stakes are permanently part of the design and the tree really can't alone. So......after the purchase of a simple decorative metal canister at a local craft store today, a nice size lump of modeling clay to place inside the canister and some dry-moss, we plugged the stakes into the clay and the tree looks like it was designed for indoors! It fits perfectly on the small window seat in the den and we are looking forward to making it a special tree with that looks like we cut it off a much larger tree and brought in from outdoors. This is a great product and it is as good as advertised!
Date published: 2011-11-19
Rated 5 out of
looks realneighbors have commented on how real it looks.......
Date published: 2011-12-11
Rated 5 out of
Best outdoor treeI've been buying these since they first arrived on BD. The quality is better than any other outdoor tree I've ever used and they are easy to set-up - even bulbs are easy to replace if necessary - after 3 years I had a couple to replace.
Date published: 2014-12-03
Rated 4 out of
Overly pricedThe artificial tree is nice, but not worth what was paid given the size. Yes, I saw the dimensions before buying, but was still disappointed when I saw it after paying $90 (including shipping) for such a small tree.
Date published: 2014-11-14
Rated 4 out of
I'm very happy with the tree.I like the color and the quality of the branches and needles. I've been looking for a while for the perfect tree for my small house. Thank you for printing the width of the tree, too, that was very important to me. Also important is that fact that the end of the branches are firm enough to hold medium weight ornaments. One thing I would have appreciated is if you also sold a mini tree stand because this tree is on a stake only. I'm using it inside so I had come up with a solution. I couldn't find mini stands anywhere but I know I've seen them somewhere. I'm happy with my purchase and passed on the info to my sister.
It's holiday with a playful pom-pom attitude. Inspired by our own Audrey
Pom Pom Bedding, this whimsical Christmas Treeskirt is made of quilted cotton and finished with contrasting pom-pom trim and kantha stitching. Audree Pom Pom Treeskirt features: Coordinates with ...
Part of the ficus family, fiddle leaf fig trees are a go-to
accent for our favorite designers. Perfect for filling a corner or flanking a large piece of furniture. Ours is hand crafted with large, lush green leaves that are ...
Subtle holiday sparkle from our design partner, Suzanne Kasler. Her Vera Garland
is beautiful woven through a chandelier, laced through the branches of your tree or adorning a mantel. Suzanne Kasler Vera Garland features: Faceted acrylic buds Golden wire vine ...