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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Blue Reflections Print 4.7 5 30 30
Beautiful Picture This picture arrived quickly and wrapped very well. It came prewired for easy hanging (and lightweight). The colors matched what I saw on my computer monitor: muted and complement my living room colors well! July 21, 2014
Great choice ! I was extremely pleased to get this pic and it is better than expected. I read a couple of reviews where people stated they did not like the colors and it was not like the picture online. I totally disagree. It is exactly except for it is a little darker. It could be computers are different. I was concerned because one review said the top part was not tan like it looked online but some ugly olive green. I called customer service to get more details and was satisified with descrition so I ordered it. I looked very closely several times zooming to make it larger. The colors are just like the online verison. The greens, teals, browns, golds, etc. are the same. As I said maybe a little darker in person because of my computer monitor but still beautiful. THe size is perfect, make sure you measure . I am very happy with this purchase and would recommend it to anyone. September 15, 2011
Hang it every which way. I had been looking at this picture for a couple years; a couple months ago it was pictured on a fireplace in a House Beautiful layout. The credits at the back said "owner's collection"!! (unless they had the original?). They had it hanging upside down and it looked great, much better than the way it is pictured in the catalog. I have it hanging sideways with the sand on the left and it looks wonderful in my entry hall floating in an antique gold frame. Colors are beautiful and everyone remarks how much they like the picture. April 28, 2011
luv this pic ! I really love this pic, however, the right hand corner looks like the paint dripped....thought it was a defect on my order but when I looked outline at the original pic, it shows the same .....will keep it anyway .... January 13, 2014
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Product:WT933-Blue Reflections Print