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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 14 reviewers.
Rated 4 out of 5 by Love it the rug is the perfect color and i love the design. it is very soft and shed a little bit in the beginning, but I think that is finished. July 9, 2015
Rated 5 out of 5 by High quality It is a great rug and I have no complaints about it. The ordering process got a little weird, however. At first I was notified by email that the rug wouldn't ship until July (ordered in April or May) due to back order. Then I received another email that it wouldn't ship until August. Yet another soon after confirmed shipping. Bottom line: it came quickly and is a very nice product. I'm happy. June 9, 2015
Rated 4 out of 5 by Looks more blue This rug is not grey! It's light blue. Buyers beware. I was surprised when it arrived and it was so blue. However, I kept it because the color still worked in the room. The quality is good and the 7x7' square was perfect for my room and difficult to find! April 2, 2015
Rated 5 out of 5 by Beautiful Rug I looked everywhere for a red geometric rug. I was hesitant to buy one off the Internet since red is so hard to match. Since Ballard's offers swatches, this was extremely helpful! It matched perfectly. It really brightens up the room and definitely makes a statement. December 11, 2014
Rated 5 out of 5 by Great Rug! My wife and I ordered this rug for our family room. I was a little hesitant to order without knowing how it looked in person, and how it felt. We were delighted! It looks great and feels very luxurious under foot. Could not be happier. Great quality and appearance! February 10, 2014
Rated 2 out of 5 by Rug is not grey! I ordered this rug in September and it was backordered until November. At the time I ordered it, there were no reviews posted. There have since been a few reviews in which customers stated that the grey rug is not grey. I totally agree!!! The rug is not even close to grey. It is a blue-ish color and like the other customers, I thought they sent me the wrong rug. It is a nice rug quality-wise and blue color is nice (and fortunately it went with my color scheme), but it is NOT grey and looks nothing like the color in the photographs. November 22, 2013
Rated 3 out of 5 by Great quality carpet, Get a sample!!! The color GREY shown on my computer is very different. The color is actually closer to a blue green. I ordered a sample, hence I did not purchase the carpet. I was impressed with the quality of carpet. It was very thick and plush. As long as I can get samples I will continue to look. November 7, 2013
Rated 5 out of 5 by Beautiful rug I bought this rug a few months ago and was initially uneasy, as it had not yet been reviewed. When I received it however, I was not disappointed. The charcoal grey is as depicted, and a lovely color. The rug is plush, good quality, and does not shed. I am very happy with this purchase. October 24, 2013
Rated 2 out of 5 by Disappointed with grey color Was very disappointed upon opening this rug to find out how much green is in it (my initial thought was i must have received the wrong rug). I would equate the actual color to more of a sea foam green than a grey. If the color was as depicted, it would be a very pretty rug, but it's not what I anticipated. October 22, 2013
Rated 5 out of 5 by Great rug This area rug is true to color, plush, and well made. I was frustrated that it took 6 weeks for delivery, even though it was listed as in stock. The staff at Ballard were very helpful in trying to speed up the process October 11, 2013
  • 2016-04-29 T07:15:51.530-05:00
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Product:RT270-Blair Hand Tufted Rug

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