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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Birch Grove Giclee Print 4.8 5 30 30
Pretty I knew that there was a possibility it would appear differently on my computer monitor than in person, and yes, it is a little darker in person than I was expecting and hoping. It doesn't look too great with the dark khaki-gold walls that the previous owner painted our dining room, but now that just gives me an excuse to repaint. It is a nice size and has a lot of texture that makes it look hand painted as opposed to a cheap screen printed canvas. One thing that I noticed that I am surprised was not pointed out in the reviews is that the tree trunks actually have sheet music printed on them. I noticed some lines running vertically up the trunks of the trees and upon looking closer, yes, sheet music is printed under the paint. I zoomed in on the picture online and sure enough it is not a mistake. It's hard to find unless you are looking for it. Also, this is the type of art that you need to be standing back at least 10 feet to really tell what you are looking at. Up close it just looks like a bunch of smudges. July 15, 2014
Muddy colors The photo in the catalog is much brighter, lighter than the picture I received. When I compare them, the one on my wall is muddy. I happen to love the artist and her paintings and don't know if the muddiness has been caused by a mistake in the reproduction process. I thought about returning it but decided to keep it despite its darkness. The thought of trying to get this huge painting into a box again and shipping it back is just too much trouble. It could be gorgeous if the colors were brighter. What the heck happened? January 29, 2014
Beautiful print I have been looking at this print in the catelog for over a year now and finally purchased it. I am thrilled with the print, it's a beautiful additon to my home. April 8, 2011
Prettier than online picture I have had this print in my family room for a couple of months now, and I have received many compliments on it. I think the print is more striking in person than the picture conveys online. Its impressive size and texture combines with rich color to produce a piece I love more each time I look at it. Only problem - I am still searching for a console table worthy enough to place beneath the print. April 23, 2012
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Product:WD318-Birch Grove Giclee Prints