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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 88 reviewers.
Rated 5 out of 5 by Great rug! I recently purchased the Bermuda Outdoor Rug for my lanai of my south Florida home. I got the 8X10 size in the rust color. This a GREAT rug! it is made very well and the color is just as shown online. It came quickly (not quick enough tho because I was so anxious to get it!) and was delivered in good condition. The rug is quite light weight considering its size and I had no trouble at all carrying it to the back of the house and unrolling it. Once unrolled it laid flat and smooth. It is just the perfect addition to my patio and I am very pleased! I did not use a pad on my concrete patio surface. This is not the first Ballard outdoor rug I have had- I had a runner in my laundry room/hallway from the garage and i finally threw it away and only then because I was tired of the design and the color. It was a real workhorse and held up well to my husband's trudging in from the garage- he is unfamiliar with the concept of wiping his feet ;( and its where the dog eats and drinks. I used to take it out to the driveway and hose it off and it cleaned beautifully. Towards the end of its life (i had it for years!) I decided to take a chance and stuffed it in my front loader washer and figured I had nothing to lose. To my surprise it came out clean as a whistle! It was wrinkled and bent but I just laid it flat outside on the patio to dry. It was barely wet at all and dried quickly. I smoothed it with my hands and the wrinkles relaxed and it was good as new! Obviously I won't be able to put my new 8x10 in the washer, but I am confident it will come clean with the hose. Don't hesitate to get this rug or any of the other Ballard indoor/outdoor rugs for outside or inside. They are a great design statement and worth the price, especially when on sale. I'm kicking myself for not getting this as a runner in the sage green for the laundry room and saving on the S&H- oh well next sale! LOVE Ballard! May 5, 2016
Rated 5 out of 5 by Great great product. I have 2 runners in my kitchen. Not bad on the feet, great pattern, color, easily cleaned and maintained. April 30, 2016
Rated 5 out of 5 by Beautiful Love this rug! Color is prettier than the picture. No one can believe it's an indoor/outdoor rug. It looks like it should cost more than it does. Haven't had to wash it yet , so can't comment on durability. April 14, 2016
Rated 5 out of 5 by Great Product This product met all my expectations. Looks great on my Lanai with my furniture. April 11, 2016
  • 2016-05-22 T07:55:18.426-05:00
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Product:RW222-Bermuda Indoor/Outdoor Rug

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