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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 87 reviewers.
Rated 5 out of 5 by Attractive rug This rug exceeded my expectations and looks great in my kitchen. Great value. I may purchase another. June 2, 2013
Rated 5 out of 5 by Great rug! This rug exceeded my expectations. The color was exactly as described, and it laid flat within one day of placing it on the floor. I would definitely recommend this product in any outdoor space. July 28, 2013
Rated 5 out of 5 by Lovely pattern. I bought 2 of the same rug in taupe for the living area and dining area of a great room in an apartment. Looks great. Lovely neutral color. August 5, 2013
Rated 5 out of 5 by This product is exactly what I was looking for. The rug fits the room perfectly & the color is great. August 8, 2013
Rated 5 out of 5 by the best I have 3 of these rugs in my house. I love them. Soft, subtle, easy on the feet and easy to clean. February 12, 2014
Rated 5 out of 5 by Looks great! Looked and looked for just the right rug for in front of my kitchen sink and could not find anything in the stores. I am always pleased with Ballard Designs products and this one did not disappoint me either. I bought the taupe/brown and it absolutely looks great on my taupe/brown tile floor. March 15, 2014
Rated 5 out of 5 by Perfect for the entryway I am very pleased with how well this rug holds up to all our guests, kids, dogs, and daily life that goes in and out of our front door. The ripples in the rug from being rolled up during shipping fell out quickly and the rug lies flat now. April 3, 2014
Rated 5 out of 5 by Fabulous and economical! I ordered 2 of these runners and they are great. I ordered the aqua blue and it's a perfect sea blue. They are perfect for a hallway and I put one in my laundry room and it makes it look far more inviting! I still can't believe how reasonable in price they are. April 13, 2014
Rated 5 out of 5 by Great quality for the price! I ordered five of these rugs for my kitchen and I love them. They are easy to clean and the design is simple yet sophisticated. April 20, 2014
Rated 5 out of 5 by Perfect carpet for my entrance I purchased this rug for my entrance foyer and I am thrilled with it. It is perfect for the area. Can get wet, dirty, etc. and I can just hose it down! Did not have trouble with it laying flat like some comments. Great value! April 23, 2014
Rated 5 out of 5 by Great and so was the price Only non slip backing would be better...but probably would cost more. Love it. April 24, 2014
Rated 5 out of 5 by Great rug! I have this by my backdoor to put our shoes on! So far it is great! I am really excited that it can just be hosed off. May 1, 2014
Rated 5 out of 5 by Great Rug! I love this rug. I put it in my kitchen in front of the sink. It's the perfect size and the bold graphic really looks great on my hardwood floor. I had no problem with it lying flat from day one. It's easy to keep clean. I'm buying another one for my porch. May 2, 2014
Rated 5 out of 5 by This product is great quality This rug (in black) met all my expectations. It is a beautiful addition to my patio furniture set. May 2, 2014
Rated 5 out of 5 by Great value I ordered two of these in the aqua color when they were on sale, one for my entryway and one to use in my laundry room under a cat box. I have had them for about a month now and find them extremely durable and attractive. I have had to clean the entryway rug once, all it takes is a good shake outside and a rinse with the garden hose. The rug dried in no time and looked brand new! The one under the cat box is doing its job by containing the loose litter, all I do is shake it out once a day. If there is an accident on it, I know I'll be able to take it outside and wash it off. Very happy and highly recommend! May 7, 2014
Rated 5 out of 5 by Great Value! I ordered a Bermuda Indoor/outdoor runner and the same pattern in a smaller size for our new kitchen. We had hardwood floors installed and wanted to keep them looking nice. The runner looks terrific in front of the sink and cabinet wall, and the smaller is working perfectly in front of the refrigerator. They just look classy. I had previously ordered a couple of the indoor/outdoor runners for two hallways, and have been quite pleased with them. One hint: According to our hardwood floor guy, be sure to use a quality pad under the rugs...rubber is best over new wood. May 10, 2014
Rated 5 out of 5 by Looks great in my mudroom This rug looks great! I have previously bought a Ballard Designs indoor/outdoor rug, so I know it will wear well and is easy to clean. The price was great, too! May 15, 2014
Rated 5 out of 5 by Great rug! This rug was just what I wanted, great color and great feel underfoot. We have it on our screen porch and have had many compliments on it. When it rains it dries quickly if it gets wet. May 19, 2014
Rated 5 out of 5 by Very well made and a great value I purchased two of these indoor/outdoor rugs in different colors and sizes. Both are very well made and were a great value. The colors of both were as pictured. They arrived promptly and I am very pleased with this purchase. May 23, 2014
Rated 5 out of 5 by Great Indoor Rug! I needed a good, durable, yet cute rug for the laundry room. I got this in the mocha color and it looks great. Good transition from the outside to inside! May 28, 2014
Rated 5 out of 5 by Bermuda rug These are excellent rugs. We have a beach theme and with a backyard pool they are just fabulous. The sisal is very soft and it's perfect to clean. Just hose it off in the backyard. I bought two runners and two of the larger area rugs in the beautiful sea blue color. They look just as pictured. I did not use a rug pad and I have not had any problems with them shifting. Love Love these rugs. When they go back on sale I am going to buy a couple more. Please note I am using these indoors where adults and children our walking in to the house with wet swimsuits. Great product, you won't be disappointed. May 31, 2014
Rated 5 out of 5 by Rugs with form and function This are sharp looking rugs that don't compromise looks for rugged use. I have two long runners in high-traffic, high-use areas of my kitchen and they stay put (with the Ballard's rug pad) and don't look at all like outdoor rugs. May 31, 2014
Rated 5 out of 5 by Loved this rug! I use this rug under our kitchen table which is tile. It's perfect! I didn't want a thick rug and is exactly what I wanted. I ordered the sage and it was more green than I thought. But I ended up liking it a lot and the color worked well. My only compliant is that it is still wrinkled a bit that I can't get out but I think over time it will get better. June 4, 2014
Rated 5 out of 5 by Exactly what we wanted! This rug lay flat from the beginning. That may have something to do with the fact that my husband rolled it up inside out for a few hours before we put it down. The color (mocha) was true. We are using it in a breakfast area in which we have hardwood floors and we worried that our chairs would scratch the new floor. This is a perfect solution. June 7, 2014
Rated 5 out of 5 by Great outdoor rug Excellent quality and looks great on our outside patio. June 13, 2014
Rated 5 out of 5 by Worth the price I would recommend this as an outdoor rug. It was promptly shipped and it looks great on my concrete patio with furniture. Unlike others, I had no problem with the rug laying flat once I took it out of the container. It was well worth the price and it was a great buy from Ballard. June 25, 2014
Rated 5 out of 5 by Exactly what I was looking for! I bought this rug in the mineral color, runner size, and it works perfect in my kitchen! The color was what I was hoping for and I did not have any trouble with the rug flattening out, as other reviewers have posted. Great price too! July 5, 2014
Rated 5 out of 5 by nice rug I really like this rug. It is soft to walk on and easy to clean. I bought the small rug to see if I like it and need a bigger rug for my living room but unfortunately the size I want is not a choice. I wish there were more sizes available. July 6, 2014
Rated 5 out of 5 by perfect for what I needed I needed a thin but sturdy rug to go in front of the door coming in from the garage. This fit the need perfectly. July 17, 2014
Rated 5 out of 5 by Love, love, love Great rug for my deck, good quality and great price! Liked it so much I bought a second one for hallway from garage to kitchen. Going to order a third for my daughter's apartment galley style kitchen. July 31, 2014
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