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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 103 reviewers.
Rated 5 out of 5 by Beautiful Mineral Color I ordered the runner and two small ones for my kitchen. The color is beautiful. The rug is softer than others I bought several years ago. Reordered another set for hall to garage and two doors leading to patio and garage. I love the soft color. July 20, 2016
Rated 5 out of 5 by Perfect Great rug. Striking print. Looks great at my door. Dries fast and light. So moving it is easy. Highly recommend. July 13, 2016
Rated 4 out of 5 by The rug is great. I have this rug outdoors on a porch and it looks great. The rust color looked very bright at first but after a week it mellowed out nicely. It really makes the seating area. It was a little rippled from being rolled up but but soon lay flat. My last outdoor carpet, from another company, faded terribly. This on is a different brand and company so I hope it works out better. I definitely recommend this rug. July 8, 2016
Rated 5 out of 5 by This is a beautiful area rug! I love this rug, the pattern is beautiful, but not too busy, very well made and a nice size for my patio. It also cleans up nicely, as we have had spills that wipe away easily. It also laid completely flat when I unrolled it, I did not put it out for a few weeks, so I was pleased about that. Very satisfied with my purchase and would recommend it. July 6, 2016
Rated 5 out of 5 by Nice product at a nice price! Nice product at a nice price! I bought two (one for each end of my long covered front porch) and they really dressed it up. June 27, 2016
Rated 5 out of 5 by great rug Started out with 1rug but ended up using them through my whole house. I was looking for something that is dog proof, these are definitely the rug. So easy to keep clean and easy to vacuum. Love them and they look great. June 11, 2016
Rated 5 out of 5 by BERMUDA INDOOR/OUTDOOR RUG --FABULOUS This is my fourth rug purchase for our porch/deck. The quality is fantastic. Three of them have endured rain, sun and snow. They look beautiful still and have not faded. HIGHLY RECOMMEND June 9, 2016
Rated 5 out of 5 by Great outdoor rug! Excellent quality and a great price. I used it to stage a listing of mine. Ballard Designs has the best styles to sell homes. June 9, 2016
Rated 5 out of 5 by I love it! The size was perfect and the mineral blue... just what I wanted! The blue is exactly what I was looking for. Highly recommend the rug and the color! I am using it in my breakfast nook area coming in from the lanai. I could not be more pleased! Delivery was timely and the price was right. I may need another one.... June 4, 2016
Rated 4 out of 5 by Not like they used to be ... I've ordered these for years; not the heavy mat it once was. Light & thinner now. June 4, 2016
Rated 5 out of 5 by Bermuda rug Love my Bermuda rug from Ballads. Product was exactly as pictured and the quality is wonderful. We have 2 large Goldens so these tough rugs with a pad are perfect. The upkeep is easy- simply rinse them off and dry. Any stains I treat with a swipe from a bar of Naptha Soap prior to rinsing. June 3, 2016
Rated 5 out of 5 by Great rug! I recently purchased the Bermuda Outdoor Rug for my lanai of my south Florida home. I got the 8X10 size in the rust color. This a GREAT rug! it is made very well and the color is just as shown online. It came quickly (not quick enough tho because I was so anxious to get it!) and was delivered in good condition. The rug is quite light weight considering its size and I had no trouble at all carrying it to the back of the house and unrolling it. Once unrolled it laid flat and smooth. It is just the perfect addition to my patio and I am very pleased! I did not use a pad on my concrete patio surface. This is not the first Ballard outdoor rug I have had- I had a runner in my laundry room/hallway from the garage and i finally threw it away and only then because I was tired of the design and the color. It was a real workhorse and held up well to my husband's trudging in from the garage- he is unfamiliar with the concept of wiping his feet ;( and its where the dog eats and drinks. I used to take it out to the driveway and hose it off and it cleaned beautifully. Towards the end of its life (i had it for years!) I decided to take a chance and stuffed it in my front loader washer and figured I had nothing to lose. To my surprise it came out clean as a whistle! It was wrinkled and bent but I just laid it flat outside on the patio to dry. It was barely wet at all and dried quickly. I smoothed it with my hands and the wrinkles relaxed and it was good as new! Obviously I won't be able to put my new 8x10 in the washer, but I am confident it will come clean with the hose. Don't hesitate to get this rug or any of the other Ballard indoor/outdoor rugs for outside or inside. They are a great design statement and worth the price, especially when on sale. I'm kicking myself for not getting this as a runner in the sage green for the laundry room and saving on the S&H- oh well next sale! LOVE Ballard! May 5, 2016
Rated 5 out of 5 by Great great product. I have 2 runners in my kitchen. Not bad on the feet, great pattern, color, easily cleaned and maintained. April 30, 2016
Rated 5 out of 5 by Beautiful Love this rug! Color is prettier than the picture. No one can believe it's an indoor/outdoor rug. It looks like it should cost more than it does. Haven't had to wash it yet , so can't comment on durability. April 14, 2016
Rated 5 out of 5 by Great Product This product met all my expectations. Looks great on my Lanai with my furniture. April 11, 2016
Rated 5 out of 5 by Excellent quality for the price This indoor/outdoor runner is perfect for high traffic areas and looks very stylish. Looked and looked at tons of stores and couldn't find anything even close to what I was wanting. The black color hides the dirt and the weave and quality is very good for the price. Ordered more indoor/outdoor rugs as gifts. Highly recommend this rug and it doesn't look cheap! February 24, 2016
Rated 5 out of 5 by These rugs have changed my life I have pets! Boy do I have pets and all those gross things that go along with furry friends. Up until I discovered Ballard indoor/outdoor rugs, I was limited to bare floors. These rugs are beautiful and practical. They transform a room without breaking the bank and keep your house livable while providing beauty. February 3, 2016
Rated 5 out of 5 by Sophisticated stylish design and practical Not to mention big bang for $19 . I bought this in black and beige to protect my wool sisal carpet when I step out of the bath. It works beautifully in my traditional bathroom with its beige floor,black towels and antique gold mirror. It really pulls the room together. January 14, 2016
Rated 5 out of 5 by Love the rug, exactly as pictured I have it in front of my sink. Well constructed and looks like it will hold up for a long while. December 19, 2015
Rated 5 out of 5 by great color and look I am extremely happy with both the green runner and the rust rug. Other products the rust looks more pink than rust while this one is definitely rust. I am waiting for my couches to be delivered and then may order one or two more. Finish appears to repel dirt and stains better than some others I have had. Good job November 1, 2015
Rated 5 out of 5 by Loved the rugs and 'The Service'! This was my first time ordering from Ballard Designs and I was very pleased. I was having a hard time finding rugs in these sizes, then found them readily available here. Got my order in 2 days!! The customer service was terrific understanding my needs. I will order from Ballard Designs again and definitely recommend it to everyone. August 23, 2015
Rated 5 out of 5 by I love this rug! I love this rug! I am using it in my kitchen under a small John Boos chopping block/island. This rug is so perfect in the kitchen it really holds up to a lot of foot traffic around the chopping block as well as being in front of the kitchen sink. Anything that I have spilled on it cleans up so easily. I highly recommend this rug for any traffic area, but it is perfect in the kitchen. August 21, 2015
Rated 5 out of 5 by Perfect Rug I bought a 5x7 and a smaller one to use on our screened porch. I first saw it at the Southern Living Dream Home in 2013 in Nashville. The color coordinates perfectly with the fabric on our furniture....just as I remembered it! August 14, 2015
Rated 3 out of 5 by they look great i love thembut..... Im disappointed in the wear on the edges, the binding is fraying quite rapidly,it started after a couple day so I switched so my husband would not see it,and it is fraying on this side and he noticed and it is on the larger one I purchased,it is only my husband and myself, I think I will return,also ordered 3 more large ones for living room and dining room, will be watching closely August 1, 2015
Rated 5 out of 5 by Great Quality I have bought many rugs in the past few years for inside my front door. They always got nasty and never washed well or weren't washable. My sister in law bought this rug a year ago and it still looks new. So I thought I'd bite the bullet and get one as well. I love it. I won't have to buy another one for a long time. This rug is durable and still looks new. I live on a farm and my husband and dog always come in with dirty feet. I can sweep or vacuum this rug and get it clean. I haven't had to take it outside to wash with a water hose yet but I know I can if needed since it's an indoor/outdoor rug. I am so happy with my purchase. I should have bought this a long time ago. July 20, 2015
Rated 3 out of 5 by It's OK I bought this rug to place in front of the door to the garage to catch dirt and debris off my family's shoes. It's too flat to do that well. Also, the color isn't as saturated as I would like. I ordered the black one. This rug is probably best suited for outdoor use only. July 2, 2015
Rated 5 out of 5 by Rug is Perfect Great rug. So far seems very durable and looks good. Located in our entry and endures quite a bit of traffic and is wearing quite nicely. June 26, 2015
Rated 5 out of 5 by Good quality Nice color and pattern...glad that it is rolled to ship rather than folded as folds are so slow to release from these type of rugs! Definitely recommend to other customers. June 15, 2015
Rated 5 out of 5 by Perfect Outdoor Rug i wanted a rug for an outdoor covered patio. My local stores had a very limited selection. I found this one on the Ballard website and the price for the size I ordered was very reasonable. It arrived within a few days and I absolutely love it. It looks beautiful with my outdoor furniture. I've only had it for about a month but it seems like it will be very durable. The weave is very nice and is not the type that will pill. I am also very pleased how easy it is to clean. I can sweep anything off of it as easily as I could a hardwood floor. I could not be more pleased with this rug. June 6, 2015
Rated 4 out of 5 by Elegant and oh so practical!! Just love the look; and at the front door, it's a warm welcome! May 10, 2015
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