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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bermuda Indoor/Outdoor Rug is rated 4.7 out of 5 by 112.
Rated 5 out of 5 by from Colors true to description I am very happy with these rugs. I purchased the largest for under my table and chairs and a smaller rug for under the grill. They finish off my lanai and are easy to clean. I would definitely recommend purchasing these rugs especially for outdoor use.
Date published: 2014-08-24
Rated 5 out of 5 by from Totally Met My Expectations I'm using the Bermuda indoor/outdoor rug in a seating area near our pool. While the area is screened, the rug does get wet occasionally. No problem with that so far and it looks great! The rug provides a more finished look to the area and the color was just as it looked in the catalog and online. I also purchased the light weight pad to go under the rug; I think it helps keep the rug in place. So; I'd suggest both items!
Date published: 2016-09-04
Rated 5 out of 5 by from Lovely pattern. I bought 2 of the same rug in taupe for the living area and dining area of a great room in an apartment. Looks great. Lovely neutral color.
Date published: 2013-08-05
Rated 5 out of 5 by from This product is exactly what I was looking for. The rug fits the room perfectly & the color is great.
Date published: 2013-08-08
Rated 5 out of 5 by from great color and look I am extremely happy with both the green runner and the rust rug. Other products the rust looks more pink than rust while this one is definitely rust. I am waiting for my couches to be delivered and then may order one or two more. Finish appears to repel dirt and stains better than some others I have had. Good job
Date published: 2015-11-02
Rated 5 out of 5 by from Love that the rug is washable. I'm using the rug in the foyer and it looks great. I wasn't sure if it would be dressy enough for the front entrance, but it looks very nice.
Date published: 2015-03-21
Rated 5 out of 5 by from Great Indoor/Outdoor Runners My first purchase of your Indoor/Outdoor runners was great. A perfect surface for the area between my stove, sink and dishwasher. It is very stain resistant and easy to clean. This runner was a different pattern and color for the summer season. The blue-green color is an opposite color change and has brightened up the room. All of the qualities of the first compare to the second. The price point makes it an easy choice.
Date published: 2016-07-28
Rated 5 out of 5 by from Sophisticated stylish design and practical Not to mention big bang for $19 . I bought this in black and beige to protect my wool sisal carpet when I step out of the bath. It works beautifully in my traditional bathroom with its beige floor,black towels and antique gold mirror. It really pulls the room together.
Date published: 2016-01-14
Rated 5 out of 5 by from Beautiful, functional Love this rug - it's so classy and very functional. I have it in my kitchen next to the back door, and love that I can just spray it down when the dog tracks in dirt on her paws!
Date published: 2015-04-12
Rated 5 out of 5 by from Rug is Perfect Great rug. So far seems very durable and looks good. Located in our entry and endures quite a bit of traffic and is wearing quite nicely.
Date published: 2015-06-27
Rated 5 out of 5 by from This is a beautiful area rug! I love this rug, the pattern is beautiful, but not too busy, very well made and a nice size for my patio. It also cleans up nicely, as we have had spills that wipe away easily. It also laid completely flat when I unrolled it, I did not put it out for a few weeks, so I was pleased about that. Very satisfied with my purchase and would recommend it.
Date published: 2016-07-07
Rated 5 out of 5 by from Great Quality I have bought many rugs in the past few years for inside my front door. They always got nasty and never washed well or weren't washable. My sister in law bought this rug a year ago and it still looks new. So I thought I'd bite the bullet and get one as well. I love it. I won't have to buy another one for a long time. This rug is durable and still looks new. I live on a farm and my husband and dog always come in with dirty feet. I can sweep or vacuum this rug and get it clean. I haven't had to take it outside to wash with a water hose yet but I know I can if needed since it's an indoor/outdoor rug. I am so happy with my purchase. I should have bought this a long time ago.
Date published: 2015-07-20
Rated 5 out of 5 by from the best I have 3 of these rugs in my house. I love them. Soft, subtle, easy on the feet and easy to clean.
Date published: 2014-02-12
Rated 5 out of 5 by from Great rug! I recently purchased the Bermuda Outdoor Rug for my lanai of my south Florida home. I got the 8X10 size in the rust color. This a GREAT rug! it is made very well and the color is just as shown online. It came quickly (not quick enough tho because I was so anxious to get it!) and was delivered in good condition. The rug is quite light weight considering its size and I had no trouble at all carrying it to the back of the house and unrolling it. Once unrolled it laid flat and smooth. It is just the perfect addition to my patio and I am very pleased! I did not use a pad on my concrete patio surface. This is not the first Ballard outdoor rug I have had- I had a runner in my laundry room/hallway from the garage and i finally threw it away and only then because I was tired of the design and the color. It was a real workhorse and held up well to my husband's trudging in from the garage- he is unfamiliar with the concept of wiping his feet ;( and its where the dog eats and drinks. I used to take it out to the driveway and hose it off and it cleaned beautifully. Towards the end of its life (i had it for years!) I decided to take a chance and stuffed it in my front loader washer and figured I had nothing to lose. To my surprise it came out clean as a whistle! It was wrinkled and bent but I just laid it flat outside on the patio to dry. It was barely wet at all and dried quickly. I smoothed it with my hands and the wrinkles relaxed and it was good as new! Obviously I won't be able to put my new 8x10 in the washer, but I am confident it will come clean with the hose. Don't hesitate to get this rug or any of the other Ballard indoor/outdoor rugs for outside or inside. They are a great design statement and worth the price, especially when on sale. I'm kicking myself for not getting this as a runner in the sage green for the laundry room and saving on the S&H- oh well next sale! LOVE Ballard!
Date published: 2016-05-06
Rated 5 out of 5 by from Great Value! I ordered a Bermuda Indoor/outdoor runner and the same pattern in a smaller size for our new kitchen. We had hardwood floors installed and wanted to keep them looking nice. The runner looks terrific in front of the sink and cabinet wall, and the smaller is working perfectly in front of the refrigerator. They just look classy. I had previously ordered a couple of the indoor/outdoor runners for two hallways, and have been quite pleased with them. One hint: According to our hardwood floor guy, be sure to use a quality pad under the rugs...rubber is best over new wood.
Date published: 2014-05-10
Rated 5 out of 5 by from Bermuda rug These are excellent rugs. We have a beach theme and with a backyard pool they are just fabulous. The sisal is very soft and it's perfect to clean. Just hose it off in the backyard. I bought two runners and two of the larger area rugs in the beautiful sea blue color. They look just as pictured. I did not use a rug pad and I have not had any problems with them shifting. Love Love these rugs. When they go back on sale I am going to buy a couple more. Please note I am using these indoors where adults and children our walking in to the house with wet swimsuits. Great product, you won't be disappointed.
Date published: 2014-05-31
Rated 5 out of 5 by from Perfect for the entryway I am very pleased with how well this rug holds up to all our guests, kids, dogs, and daily life that goes in and out of our front door. The ripples in the rug from being rolled up during shipping fell out quickly and the rug lies flat now.
Date published: 2014-04-03
Rated 5 out of 5 by from Great value! Bought the green and the color is spot on with the picture. Design is an updated look and the rug appears to be very durable. Very pleased with this purchase.
Date published: 2015-01-21
Rated 5 out of 5 by from Perfect Rug I bought a 5x7 and a smaller one to use on our screened porch. I first saw it at the Southern Living Dream Home in 2013 in Nashville. The color coordinates perfectly with the fabric on our furniture....just as I remembered it!
Date published: 2015-08-14
Rated 5 out of 5 by from nice rug I really like this rug. It is soft to walk on and easy to clean. I bought the small rug to see if I like it and need a bigger rug for my living room but unfortunately the size I want is not a choice. I wish there were more sizes available.
Date published: 2014-07-06
Rated 5 out of 5 by from Exactly what I was looking for! I bought this rug in the mineral color, runner size, and it works perfect in my kitchen! The color was what I was hoping for and I did not have any trouble with the rug flattening out, as other reviewers have posted. Great price too!
Date published: 2014-07-05
Rated 5 out of 5 by from Good quality Nice color and pattern...glad that it is rolled to ship rather than folded as folds are so slow to release from these type of rugs! Definitely recommend to other customers.
Date published: 2015-06-15
Rated 5 out of 5 by from Size and color true to order A perfect match for my bathroom decor! Size was perfect for the space and the rug color matched the shower curtain perfectly.
Date published: 2016-08-07
Rated 5 out of 5 by from Love my new rug! Rug is of good quality and great for a household with two dogs.
Date published: 2015-05-04
Rated 5 out of 5 by from Perfect Great rug. Striking print. Looks great at my door. Dries fast and light. So moving it is easy. Highly recommend.
Date published: 2016-07-14
Rated 5 out of 5 by from Nice product at a nice price! Nice product at a nice price! I bought two (one for each end of my long covered front porch) and they really dressed it up.
Date published: 2016-06-27
Rated 5 out of 5 by from Perfect for kitchen and entry areas! This is a great indoor/outdoor rug. I searched for a long time for the perfect rug for my kitchen and this one in the Mocha color is what I chose. You definitely need a rug pad since it is so slippery on wood floors without one. We didn't have any issues in flattening out the edges - we just put heavy items on each corner and it was flat within a day. My mineral color runner in this style is on back order, but I'm sure I will love it too.
Date published: 2013-04-29
Rated 5 out of 5 by from Very well made and a great value I purchased two of these indoor/outdoor rugs in different colors and sizes. Both are very well made and were a great value. The colors of both were as pictured. They arrived promptly and I am very pleased with this purchase.
Date published: 2014-05-23
Rated 5 out of 5 by from perfect for what I needed I needed a thin but sturdy rug to go in front of the door coming in from the garage. This fit the need perfectly.
Date published: 2014-07-17
Rated 5 out of 5 by from Beautiful Mineral Color I ordered the runner and two small ones for my kitchen. The color is beautiful. The rug is softer than others I bought several years ago. Reordered another set for hall to garage and two doors leading to patio and garage. I love the soft color.
Date published: 2016-07-20
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