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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Berkshire Barstool with Arms 4.6 5 7 7
beautiful appearance, sturdy but light weight I have had to send back 2 different times for the wrong item. I first ordered 2 to be sure they would look good and fit under my counter. They came in fine and I love them. So I ordered the other 2 I needed but they came in counter height without arms. I than ordered 2 more and they came in counter height with arms (I need bar height). I am currently waiting for 2 more chairs to be delivered hopefully they will be the right ones! January 10, 2013
We highly recommend the Berkshire Barstools! We love our new Berkshire barstools! They are very comfortable and look great in the kitchen. It took my husband around 15 minutes per stool to put these together and he didn't feel it was a very difficult process. July 20, 2012
Exactly what I was looking for! My criteria was to find stools with arms, foot rests, a comfortable back, and sturdiness. I found all this function as well as classic looks in the Berkshire. I shopped for over a year to find just the right look for our beautiful, new family room, and I'm glad I waited until I found these. We've had so many compliments on their style and comfort. I would definitely recommend them to others. April 29, 2012
Not bad - not great I bought these chairs to go in a movie room where we also have a small bar. I needed smaller bar stools for the space and these fit. Please note these are more narrow than normal and not as deep either. Long periods of sitting will not be comfortable, although the padding on the seat is better than most. The leather on the seat and seat back appear to be real, however the leather on the back of the seat is as fake as fake can be... what a shame. And while these are distressed seats, the distressing is minimal, it could be more... i purchased bar stools before from another large mail order store and their quality seems to be better, but more expensive... unfortunately this store did not have the size and design i needed for the space. In summary I looked at many websites and bar stools in many local stores and nicely designed, good quality stools are hard to find. Ballard is very reputable and shipping was quick. The assembly for the first one will take 25 minutes and then 10 minutes for the rest after you figure out which bolt goes where... overall quality is a 3, service and reputation is a 5, and shipping was a 5. Price for these was on the higher end for the quality and I give price a 3. Yes I would recommend them because what is out there is limited and Ballard stands behind their product. Do your best to find the 15% coupon and then these become more tolerable... March 25, 2012
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Product:ST118-Berkshire Barstool with Arms
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