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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Berkshire Armless Barstool 4.8 5 10 10
The workmanship & material are outstanding. I am extremely happy with the quality of these bar stools. They went together easily and look beautiful. October 4, 2012
Beautiful and very substantial. I was looking for a white wash bar stool and this one fit the bill so perfectly. It was easy to put together and had a great weight to it to handle a lot of use. It is beautiful from any angle and very well made. I couldn't be more pleased. April 27, 2012
Nice barstools with one flaw We received the barstools in great condition. The assembly was easy. They look and feel great with good quality overall. My only qualm is that two of my four barstools rock a little. This is disappointing for something this expensive. March 7, 2012
finish, price,comfort I searched for months for off white/distressed colored bar stools for my newly remodeled kitchen. I even purchased some from a major competitor. They arrived and were grey! One day I was looking trough your catalog and saw the new Berkshire Barstools. I ordered them and had them within a week! They were perfect. The distressed off white finish looked great. The stools were easy to put together- I did it myself within a half hour! They and are not top heavy so less chance of my family them tipping over. I am very pleased with my purchase. They were a great price and are very comfortable. December 9, 2011
GREAT LOOKING BARSTOOL THE QUALITY WAS EXCELLENT, AND CHAIRS WERE PACKED TO ARRIVE SAFELY AND WITHOUT DAMAGE. ALSO THE DELIVERY WAS QUICK. November 23, 2011
Good Looking & Comfortable Barstool I am pleased with the look, quality, and comfort of the barstools. My only complaint is that within 3 months the bottom came off of the center back of one of the stools and I am not able to put it back on tightly. March 22, 2011
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Product:ST116-Berkshire Armless Barstool