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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Benton Large Étagère 3.8 5 34 34
Be Careful The design is great but the quality is not. You can see ink through the paint where someone figured measurements on the shelving. More money was spent on packaging than on the product. I had ordered two units so I will not be sending them back, but both will have to be repainted. The original colors do not match each other. Not expected for the price. October 31, 2012
Solid design, strange antiquing Based on other reviews, I had low expectations. But I use this to store shoes near the front door, so I didn't need anything super fancy. I purchased a small one in antique red. Assembly was quite easy with the supplied hardware and it resulted in a sturdy shelf that looks nice holding shoes in a dark hallway. The "distressed/antique" look isn't done very well - it essentially looks like they painted it a lovely deep red, then took a paintbrush with black and made random strokes. I had been aware of that aspect of the quality from other reviews and by looking at the zoomed images online. I wouldn't use this in a nicer setting (like to store books in an office), given the strange painting. I've found that Ballard has some unique items, the design of which I like, but the quality of painting leaves them with a less-than-refined look that I don't appreciate for the expense. July 11, 2013
Great Etagere does not deserve all the ill reviews, glad I went with my gut! I loved the design and color of these etageres, just moved into a new townhome in raleigh, nc and needed something snazzy in niches on either side of my fireplace. Almost did not order them due to horrible reviews, but after looking for a month, checking out furniture places all over NC, these were the best to me in design and price point. Very heavy, well constructed, yes, the paint is brushed on which is as it should be, if you want to pay for a lacquered finish go elsewhere, goes perfect with my antiques and I have been in the business since 1996. Easy for my husband to put together, double boxed for shipment, very very pleased. Glad I went with my instinct instead of paying attention to the previous customers. Only the third thing I have bought over the years from Ballards and would not hesitate to order anything from them again. Excellent products and service for the money spent. March 22, 2014
Terrible quality; poorly finished This piece is so cute and stylish, yet it has to be the poorest quality item I have ever ordered from Ballard. It looks like it was slapped together by a wood shop class of high shoolers and then painted by kindergartners. The finish is about at rough and rustic as can be. It comes in 3 pieces ready for assembly. However, there are no screw holes for assembly. So take your chances on damaging this item or just put the layers together without the screws (which is what we did). Honestly, I would have sent this back if it wasn't such a big and heavy item. Luckily it fits in the spot I had in mind and I've dressed it up nicely. But beware - this is not a beautiful piece of furniture wth a quality finish. It's more like something you'd find at a garage sale. August 10, 2012
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Product:MI406-Benton Étagères