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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3 out of 5 by 6 reviewers.
Rated 1 out of 5 by Third time is NOT the charm this time! Was excited to finally purchase this table, as we already have had the matching console table in our Great Room for several years...(and love the look and quality!) The table was delivered in a few days, but was cracked. The box it was packed in arrived in perfect condition, so this probably was the fault of the manufacturer or packer. Ballard promptly sent a replacement table. That one had gouges and very uneven coloring on the top! Customer Service apologized for the inconvenience, and promised to have the THIRD table inspected before being shipped out to us. It did arrive quickly, and the tabletop looks good, BUT, there is a 3" crack in the exact same location as the first table!! Fortunately, the crack did not go all the way through the wood. We decided to "doctor" it up with some wood crayons and keep it, since we've wanted this table for so long. We have purchased at least 10 items from Ballard for our home, dating as far back as 1998, and have never had any problems. Has it been luck, or is there no longer any quality control? By the way, the "tuscan brown" color of our side table is not what is depicted in the catalog, although our console table is. Perhaps the September 2014 production run is just not up to par! November 6, 2015
Rated 5 out of 5 by Love the style We bought these for our living room since we have the Benedetta console against one wall. We are very happy with the purchase. The tables arrived in great condition and we easy to assemble. Thanks. December 26, 2014
Rated 1 out of 5 by Very Disappointing Although I love the look of this side table, it is poorly constructed. I thought for $200+, I was purchasing a quality table. Instead, I ended up with a very wobbly table that cannot be tightened. I am very disappointed. April 6, 2014
Rated 5 out of 5 by benedetta table I'm so happy I purchased this table. For the price, its beautiful and well made. Its a bit bigger than I imagined, but it fits perfectly in my sun room. I was a bit hesitant from reading the reviews, but we had absolutely no trouble in assembling it. It took my husband about 10 minutes to put it together (without any automated tools). It was well packaged to ensure no damage in shipping. I'm very pleased with this purchase. March 25, 2014
  • 2015-11-30 T09:29:29.740-06:00
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Product:TS420-Benedetta Round Side Table

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