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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Benedetta 58 inch Console 4.6 5 131 131
Excellent product Perfect color - just as shown; perfect size and easy to assemble. Very pleased with product and it was value priced, too. January 15, 2012
Great design I love the table as it was just the look I was looking for. It has elegance but still can look casual in our home. I have gotten numerous compliments on it. It wasn't hard to put together but had to figure it out, took a little time. Once we did it took no time to finish it. November 9, 2011
assembly a little challenging top was warped so it took a little while to attach it- other than that ,console is nice November 6, 2011
Gorgeous table - excellent quality This table is absolutely gorgeous. I have it in my entryway and have never heard so many compliments. It is made of real wood and the color is warm and rich looking. It was very easy to assemble with two people (mostly for balancing issues). You will not be disappointed. June 7, 2011
Bendetta Console Had my eye on this for several months and finally decided to purchase it. I'm thrilled with it. I had a small wall and it fits perfectly and is a little different than anything else I've seen. I ordered the Tuscan brown and it is very nicely finished. I'm fairly handy at putting things together and this went quiet smoothly. LOVE IT! May 1, 2011
Looks expensive Looks and fits great on my wall. Wanted to hide an a/c return and it worked great. July 11, 2011
benedetta console This piece is just what I needed in size and shape. I do wish it was a solid wood or a more high end veneer. Given the price I can't complan it does what I need it to do. March 16, 2011
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Product:TC303-Benedetta Consoles
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