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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Benedetta Console - 36 Inch 3.7 5 3 3
Beautiful...but... It's a beautiful piece but...I believe it was a bit misrepresented in the description.  I ordered it in the Tuscan Brown.  What I didn't know is that there are BLACK little "scuffs" or "burn marks" if you will on different parts of the table which at first I thought were scratches/dents/dings but after calling Customer Service, I found out were meant to be a "distressed" look.  Nowhere in the description did it say anything about it being distressed, however, if you truly magnify the pics, you can see some of what I'm talking about.  I've actually added some photos as well. Because I like the style of the table, and the hassle it would be to return it, I've decided to keep it although I must say these markings truly bother me.  Again, I have to say that the design is beautiful and unique, however, it would have been much more appealing without these markings on the legs and some sides of the table top as well.  Also, not sure why the markings would be black on a brown table - it just looks so wrong.  :( December 5, 2013
Nice Product This is a very pretty table (purchased in black). When I opened the box I was a little intimidated about being able to put it together. It took a little time but the assembly was very doable. Looks great in the foyer. September 12, 2013
nice but came slightly damaged I first got the longer version of this table for my foyer and loved it, so I decided to get this one as well for another space. this one came with a dent in it (prob 1/2 inch in size)...looked like it had been dropped or perhaps something had landed on it. I didn't want to go thru the hassle of sending it back so I filled it in with some black marker paint. Definitely not as satisfied with this purchase as much as my first. September 11, 2013
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Product:TC399-Benedetta Console - 36 Inch