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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Belleville Swivel Counter Stool 4.9 5 20 20
These stools are solid and beautiful We are so happy with the counter stools. They arrived on time and completely packaged and protected. We enjoy the swivel seat as there is always something to reach or someone to talk to while sitting at our counter. The seats are well padded which makes them comfortable. The stools are also beautiful. June 22, 2011
beautiful, comfortable, excellent quality These stools were exactly as presented in the catalog. Very well made and heavy. Beautiful craftsmanship, comfortable, and sturdy. September 17, 2011
Love them! The stools are beautiful. They were packaged very well and arrived in perfect condition. And they arrived in just days! The swivel mechanisms seem great, and I am very happy with my purchase. Wiil update this review if a problem arises. Very happy! May 7, 2013
nice stools Very comfortable stools. Great design It matches my counter top and the kids love them. February 27, 2013
Good value We bought these as part of a Bring Home Ballard promotion and are very statisfied with the quality, construction, and overall look of the counter height stools we purchased (we bought 2). We wanted something sturdy but with a more sophisticated look. After searching several competitors sites, these were the best price/value we could find. January 2, 2013
Product amazing of highest quality and long lasting. Nine years ago I redid my kitchen with a long island. At the time I bought 6 stools. Because of many grandchildren decided to buy 2 more last month. They all look the SAME! (not the grandchildren) Two friends were unable to tell which were the new ones which is an extreme compliment for the quality of these stools. Wish I had room for more. December 30, 2012
These are beautiful and comfortable stools for our large kitchen island! The finish and quality are excellent, they were delivered by the estimated date, and we love them! However, they are only 24.75" tall, not 25.75" as advertised. They still work, but we are going to purchase some little feet for them to raise the height slightly for a better fit. We've received many compliments on them! January 1, 2013
Best Bar Stools I purchased 3 counter height black bar stools for my kitchen island. These are substantial in size and are excellent quality, plus they were on sale during the Bring Ballard Home event! Highly recommend these stools!! December 27, 2012
Belleville counter stool I LOVE these stools and everybody who comes to visit LOVE them too! They are wonderful! November 24, 2012
Very nice and highly recommend Love the counter stool, the detail on the hardwood are excellent! Will buy more if have more space. November 12, 2012
Very Nice These counter stools are a very nice quality, both the wood and the leather. The swivel seat turns so easily. The shipping was so very fast- they arrived the next day! September 14, 2012
very sturdy. very attractive. They really are well built. They swivel very easily. They are heavy but not too heavy to move around if you wish. I would definitely recommend to anyone looking for some handsome bar stools. August 22, 2012
More than you expect. I didn't know the seats were as big as they were in diameter. Larger "surface sitting" is PERFECT. Elegant but meaty. Comfortable seat. Wish I had room for 2 more! May 12, 2011
beautiful stool I have these stools at home (which I dyed the leather black and they look fabulous in my kitchen) and put them in our Vail condo which we rent. They are built to take it. Thank you. April 15, 2011
Nice Well made, nice looking. The seat is quite wide and comfortable. June 20, 2011
Very high quality These stools are well made with quality materials. They are exactly as described in the catalog. May 16, 2011
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