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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 25 reviewers.
Rated 3 out of 5 by Swivels are poorly made Three years ago we bought 7 of these - 3 counter stools and 4 bar stools. The counter stools are used more often than the bar stools. While they look good, the screws have come out on two of them which we had to repair because the whole top came off of one of them. Ballard sent screws for us to do the repairs when I reported that the stools were broken. Lots of money for seats that need to be fixed in three years. I am so disappointed. I love the way they look but we can't even use one of them. October 25, 2015
Rated 5 out of 5 by Very Impressed I purchased 4 of these stools for our new rental unit. We are doing an contemporary/traditional equestrian interior design. We were very impressed with the size/weight, quality and design of the stool. We purchased the counter-top, backless model. We can tell these stools will be able to hold people who weigh more than 200 pounds. April 25, 2015
Rated 5 out of 5 by These barstools make a statement Absolutely loved these barstools. Purchased 3, counter height. Definitely high quality and a substantial size. Look great by my kitchen island. Classy!!! LynnieLou March 19, 2015
Rated 5 out of 5 by Beautiful & sturdy! Purchased 2 of these stools over a year ago. Recently purchased a 3rd after moving into a home that had a larger island/counter to sit at. New stool is just as well-made as the other 2, which are still very sturdy. January 16, 2015
  • 2015-11-28 T19:28:46.501-06:00
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Product:ST111-Belleville Swivel Counter Stool

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