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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Belleville Swivel Barstool 4.9 5 16 16
This bar stool is great! The quality of the bar stool is excellent and the photo in the catalog certainly did it justice. I like the fact that this bar stool did not have a return on the swivel mechanism. Other bar stools that I considered had a swivel return and that did not make any sense to me for a backless stool so those were ruled out. The only suggestion that I have is to add a metal protector for the foot rest. I have the taller bar stool so I expect that foot rest to get a lot of use. I short, I am very pleased with my purchase. March 17, 2011
I could not have found a better stool than this! I have been looking to replace the metal barstools at my kitchen island with a backless swivel type. Then one day shortly before the holidays, I saw these stools on sale with no return shipping charges. I loved the look and read all the reviews before taking the plunge. This is a very high quality product with a much more expensive look. The stools are large and very comfortable. The swivel mechanism is smooth as well. I purchased three of them and would have loved a fourth, but there was not enough room. The seat diameter is 19" and the leather is soft and well padded. You will love these. I bought the brown color. January 16, 2013
This is a great barstool! We originally ordered only one to 'check it out' and determine its quality and appearance first hand. We were very happy with it - it is quite sturdy and attractive, and has a larger than typical seat size. We were also afraid that they might be too 'fancy' for our taste with the carving around the seat, but we were pleasantly surprised when we saw that the carving is quite subtle and does not distract your eye with too much going on. Suffice it to say, it met all of our requirements for both looks and functionality, and we are now waiting for the 3 others to arrive. January 11, 2013
The stools are beautiful and well made. They feel very sturdy when you sit on them and have ample room for adult comfort. May 9, 2011
Outstanding product. The bar stools exceeded my expectations. I thought they might be too big compared to my other ones……THEY ARE great and so comfortable! If I needed more I would get them. High quality wood and leather. November 13, 2013
Love Love Love I'd been looking for bar stools [bar height] for several months and wanted to please my husband with the look and the quality. He loved the look and the quality is over the top. They look amazing in our kitchen. No assembly was required and that was a big hit with him/me. Thank you Ballard Designs, you came through as usual. August 15, 2013
Sturdy, attractive & very comfortable Gave as a much desired housewarming gift. Beautiful, and so comfortable. The seats are a generous size & well padded. Couldn't ask for a better product. August 7, 2013
a bigger feel than appears in photos These bar stools are attractive, well-made, etc. which is why I would recommend them. Unfortunately, I wish I could return them because in person they are much "larger" than they appear in the photos. So, they look sort of clunky in my kitchen. I know, I know, the measurements are posted, but the feel of the piece is much heavier in person. October 6, 2011
Substantial piece of furniture This was my first time purchasing furniture from Ballard and the experience was exceptional! I ordered 6 of these stools, which are sturdy and comfortable, not to mention a stunning addition to our bar. They were packaged well and easy to remove from the boxes. Delivery time was only 3 or 4 days! We are completely satisfied. February 10, 2013
Love the style ~ and it swivels! Just what I needed. The seats are large enough to accommodate by 6'3" husband comfortably. And I wanted a black finish. They look very stylish in my newly remodeled kitchen. January 16, 2013
Excellent product by Ballard Excellent product. Was received in 4 days with free shipping. Stools were in box completely put together. Very sturdy and large seat. Very impressed for the money. January 4, 2013
Awesome and comfy! These are nice, sturdy, large barstools. I have had many guests comment on how big and comfortable they are. The fact that they swivel is a huge plus too. I'm getting ready to order two more! September 19, 2012
Product:ST110-Belleville Swivel Barstool