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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 313 reviewers.
Rated 5 out of 5 by Striking but subtle I first ordered a different mirror from Ballard too slick for over a stone fireplace in my library. This mirror is just right. It has drama but the antiquing makes it at home. The books are reflected in multiples, in the mirrored panels as I pass through the room. The library feels Edwardian. A wood mirror would have made it fusty. This mirror adds excitement. It uplifts the room,yet blends in and looks right. February 5, 2016
Rated 2 out of 5 by really beautiful but started cracking after 5 months (due to running heat) I really love the look of this mirror, which is why it makes me so sad to send it back. It took me forever to find a mirror I really liked above my dresser but unfortunately, the mirror pieces must not be set right. I purchased the mirror back in JULY, then around the end of DEC, I noticed a tiny crack in one of the smaller pieces that surround the larger center piece. I contacted customer service and they were very helpful and apologetic. They said they would take it back and sent me a shipping label. My dilemma was trying to decide whether or not to get another one. I'm glad I didn't take mirror down right away to send back because what happened next helped me make that decision: the first crack was only the beginning. More and more cracks started popping up. On a couple of occasions the cracking was called to my attention as small pieces fell out and landed on my dresser. In every case the cracks occurred at the seams where the smaller pieces meet the larger piece. I think I know the problem...heat. Heat causes glass to expand and there must not be sufficient space for that expansion between the pieces. I did not have a problem until I started running my gas heat 5 months after purchase. Also, the room where the mirror hangs tends to get warmer than the rest of my house, and warms up very quickly. As much as I would like to exchange for a mirror just like it, I now know I need to move on to a different mirror. The one positive in this has been Ballard Design's customer service...excellent. January 22, 2016
Rated 5 out of 5 by This is a beautiful mirror. I purchased this mirror to bring more light into my dining room. It makes the room much brighter and the many pieces of mirror seem to make it sparkle even more than just a single sheet of mirror. At night, it reflects all the various lamps that are on in each of the small pieces so it is beautiful. My whole family approves! January 4, 2016
Rated 5 out of 5 by So Beautiful The mirror came packaged to within an inch of its life. Not a scratch, mark, or ding anywhere to be found. It’s big, heavy, and absolutely beautiful. It was easy to hang, too. Even tho it’s heavy I was able to do it all by myself with no problem at all. Top quality. June 26, 2015
  • 2016-05-01 T07:06:54.230-05:00
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Product:WM743-Bellesol Mirror
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