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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bella Mirror 4.4 5 9 9
Pretty Mirror But Not Really Silver and Extremely Heavy We bought two of the wall mirrors for our bathroom sinks. We have not hung them yet because we'll need professional help to do so. They are extremely heavy. The crating was excellent and the mirrors arrived in good condition. I could barely drag them in from the front porch; each box was at least 50 lbs. Even uncrated the mirrors are too heavy for me to pick up. The quality looks very good and I think they will be pretty over our sinks but the trim is more old gold than silver, IMO. I may rub some silver metallic paint on the trim so that it better matches our fixtures. It's a good thing we like them because, due to the weight, I can't imagine boxing them up and returning them! January 16, 2014
Gorgeous Just received two of these, have only opened one so far but it is truly beautiful. Our house isn't finished yet so it will be a couple months before they go up but I can't wait! They came packaged very well. A beautiful antique silver. May 5, 2014
Beautiful but heavy. Extremely heavy. There's also a flexible foam 1/2" spacer between the mirror and the frame that is unsightly. If the mirror wasn't so heavy and if the packaging was still intact (I had to destroy it to unwrap the mirror) I would send it back. Instead I'm going to look for some upholstery cording to gule over the foam. April 30, 2014
Elegant Love my new mirror, looks great in my bedroom. Nice proportions and good quality. Very heavy and was boxed impeccably, the packaging was custom to the shape of the mirror. Took a little time to unpack, and you need a second set of hands, but well worth it. I would highly recommend. April 16, 2014
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Product:WM914-Bella Mirror