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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bella Leaner Mirror 4.5 5 17 17
Love this mirror I love this mirror and the way it accentuates my bedroom. When I unpacked the mirror, to my dismay, it had a crack in the center section. If I didn't already love shopping at Ballards, this experience would have completely won me over. I called to let them know about the crack and without any hesitation or difficulty, they shipped me out a new mirror. I had the new (perfect) mirror in 2 days. The customer service with Ballard Designs is exceptional! December 13, 2011
Mirror is absolutely beautiful but has a drawback. The mirror is called a "leaner"; however catalog showed it hanging on a wall. The mirror is very very heavy and should not be mounted on the wall without extensive support. I bought it to hang on a wall in my house but no one will hang it for me because it so heavy and they're afraid they'll either tear up my wall in the process or if it falls it may seriously hurt someone. I would suggest the you list the mirror's weight in the description. I kept the mirror to put elsewhere in my house because it is beautiful, but had I known how much it weighed, I probably would not have bought it. March 17, 2011
This could have been rated a 10+ if not for... Stunning mirror, very solid! Gorgeous. But VERY heavy! I have it leaning but really bought it to hang as a full length mirror. I'll need to get some professional help to hang as it weighs a ton. The packing it came in was necessary due to the mirror structure but it took a crow bar and tons of trash space to eliminate the wood frame around the very large flat box that housed the mirror in lots of Styrofoam. It really is beautiful! September 26, 2012
Love the beveled glass and metal frame.This is truly a beautiful addition to our home. We had this mirror professionally hung, since it is very heavy and needed to fit into an alcove that started at waist height at the end of a hall (we have very high ceilings). With rambunctious grandsons, I didn't want to trust it just sitting on the 3 inch ledge and leaning. It has a classic old world elegance that could just as likely fit into an eclectic style of decorating. I am very happy with it. March 16, 2011
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