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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bella Leaner Mirror 4.5 5 17 17
Beautiful The mirror is absolutley beautiful. The finish has that aged look so you could match it with gold or silver accents. The quality is great and it's really heavy. Leaned up against the wall doesn't take up much space at all. The packaging is a lot to get rid of. Several layers of syrofoam, 2 boxes and a wooden crate! But there's no chance it will arrive damaged - that's for sure! September 28, 2012
beautiful and well crafted but difficult to install This is a beautiful mirror; solid construction and looks great. It is also inordinately heavy; installing it was at once difficult (two tiny holes with no hardware included) and somewhat scary, since in trying to fit the openings to the screws on the wall while trying to manuever this heavy item, I nearly lost grip a couple of times. Otherwise, very pleased with how it now looks in my home. March 16, 2011
Bella Mirror leaner This is mirror is as beautiful in person as it is in the magazine. The bevel mirror makes it look expensive and the frame gives it a nice clean look. It is a solid mirror and we plan to keep it forever. April 18, 2012
beautiful, but hard to hang My mirrors are beautiful and perfect for the master bath. However, they were VERY difficult to hang in my limited space. They are PERFECT now that they are on the wall! January 18, 2012
Ballard Does it Again! I have never been disappointed with a Ballard Designs purchase. This mirror is no exception. Heavy and well-crafted, it brings many compliments. November 12, 2011
If I had seen this in person before I purchased, I would NOT have bought this...... I am not pleased with the quality: when you stand in front of the mirror and stoop lower, it shows slight waves and distortions, so the mirror itself is of inferior quality. The frame color is as it shows in the pictures, but there are some manufacturing/finishing mars on the frame. September 11, 2012
It is a beautiful mirror! I love the mirror, but for some reason thought it would be taller. Luckily I have a 10 1/2 inch ledge that I put it on top of. September 28, 2012
Beautiful! Looks elegant as a full-length mirror in my bedroom. September 30, 2012
An elegant touch to our newly remodeled master bedroom.Masd We have a narrow wall between the french doors and a bay window that has a love seat and console. The mirror is hung on that wall and is beautifully proportioned for the space. The arched top and beveled insets give a strong touch of elegance.........and serves as a dressing mirror as well with the natural light of the french doors and bay. The room is quite large with a cathedral ceiling so we complimented the Bella mirror with the Portifino mirror over the bed............. both adding a really "wow" factor! April 1, 2012
Absolutely beautiful product I ordered the wall version of this mirror and it is more than beautiful. The finish melded the many different finishes that were in the light fixture, plumbing fixtures and cabinet hardware. It is heavy and must be hung properly but it looks heavy, in a good way, heavy on quality! I wish I knew how to post a photo. February 23, 2012
fantastic! High quality, very heavy beautiful gabled mirror. Opens up the room and adds class. April 15, 2012
Beautiful & Excellent Quality I was looking for a mirror for my bedroom for years. I had my eye on a gold ornate one by Jessica McClintock until I found the Bella mirror. It suits my bedroom perfectly. I have Tuscan light wood with bronze iron features and gold handles. This bronze mirror looks like it was made to match it. With the highlights and lowlights, it is very high quality. Worth every penny. Would definitely buy again! April 8, 2011
Beautiful Mirror Overall, this mirror is beautiful. It's finish was a bit hard to read online, and is a pewter with a bit of a goldish hue. The frame has some inconsistancies (lumps) that might bother some picky customers, but it is well worth the price. This comes really well packed, and ships very quickly. April 8, 2011
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