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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 21 reviewers.
Rated 5 out of 5 by Perfect chair There is only one improvement the seller needs to do. They should of left the metal silver rod silver or treated the metal with a product that would not flake off. The chair is very comfortable. These chairs are sturdy and beautiful. Love them. January 13, 2016
Rated 5 out of 5 by Quality Construction This product is constructed much better than I thought it would be. October 23, 2015
Rated 5 out of 5 by Just Perfect! I purchased three of these stools for my island counter and could't be happier. The quality is extremely high and they are so gorgeous and comfortable. They are perfect for a standard counter height and my kids can easily pull themselves into the counter in these chairs. They come fully assembled and ridiculously packaged, but in a good way. Not a scratch on them, but be prepared to take a little extra time to unwrap. I would highly recommend these to any one looking for counter stools. Comfortable, sturdy and classic! June 11, 2015
Rated 5 out of 5 by Solid AND Comfortable! After months of searching and, sending poor quality others back ( from a different company) these came out of the box so perfect! They were wrapped and packed really well, so took a bit of time to get them all out! We had originally planned to have the seat pad re- covered in our own fabric, it is easy enough to unscrew the seat underneath and do this but they fit in nicely in our kitchen as is, so will wait.The seat padding is thick and the whole stool is very comfortable to sit in. Mines seem to be slightly darker than the photo online but it is not a huge difference and the bamboo has varying shades all over it so looks very natural. I can highly recommend these stools! April 6, 2015
Rated 5 out of 5 by This product is comfortable and has held up well. I bought three of these counter chairs about a year ago in black and love them! They have held up well and are very comfortable. January 26, 2015
Rated 4 out of 5 by Wonderful, but with a design flaw I am surprised to find that no one else has had trouble with the foot rest of these great counter chairs. I ordered 5 in black. They are super attractive and comfortable. HOWEVER, the footrest is covered with a metal bar which is painted. Within 5 minutes of the first use the paint was chipping off to reveal the silver metal of the bar cover. I have had to have the metal portion of the footrests professionally stripped and treated with a paint adhering product and then repainted. The only other thing that should be mentioned is that the white material of the seat will obviously need to be recovered sooner than later - even dark denim soils the material quickly. Great chairs, great look, but lacked some design attention. January 6, 2015
Rated 5 out of 5 by Picture in catalog is true to life I was pleased with the Bella Cane Counter Stools when they arrived. They are well-made and attractive. Even though they look larger than I imagined them, they are every bit as nice as I expected. December 15, 2013
Rated 5 out of 5 by perfect height and confortable for our counter This product works very well at our kitchen counter. The seat and arms are just right for eating comfort. November 14, 2013
Rated 5 out of 5 by Beautiful chairs! Comfortable and great attention to detail. I would recommend these chairs! We have had numerous compliments on them. We love how comfortable they are and the cane detail is amazing! May 8, 2013
Rated 5 out of 5 by Fabulous!!! I was so excited to get these...I bought them in black. They are absolutely gorgeous. Very comfortable, too. And, hubby loves them as well. What more could a girl ask??? April 14, 2013
Rated 5 out of 5 by Love, love, love these bar stools! Beautiful bar stools! Would love it if they also came in dining chairs! October 6, 2012
Rated 5 out of 5 by Gorgeous design. Cane work is excellent. The packaging is so complete that it is almost excessive. Very well protected for shipment. October 6, 2012
Rated 5 out of 5 by Beautiful counter stool I ordered 2 Bella counter stools Sunday and received them on Thursday. They are perfect in our new beach house. The feet do not scratch our wood floor and they are very comfortable. I have been looking for months...when these went on sale I decided to try glad I did. Love Ballard and their great finds. Linda September 21, 2012
Rated 5 out of 5 by Great looking, sturdy, and comfortable Over the past year, I have purchased 4 Bella Cane Counter Stools which have been a beautiful addition to our kitchen/cafe area. They are lightweight but very sturdy. The seat covers can be changed out to match your home decor, if you wish. The chairs are also quite comfortable. August 10, 2012
Rated 5 out of 5 by Just as pictured! I bought two counter height. Arrived quickly in perfect condition. Very comfortable. Would recommend. July 1, 2012
Rated 5 out of 5 by comfortable, handsome and very well made The process of ordering four chairs and very promt delivery was a pleasure. The packing was amazing to receive a perfect product that is very attractive and comfortable March 30, 2012
Rated 5 out of 5 by So far very pleased These chairs completely met my expectations. The only frustration is the slider feet they places on the bottom are not even, nor are the adjustable, therefore the chairs appear rickety. I have not resolved the issue yet but thankfully we do not use the chairs that much so it has not been a problem yet. Our holiday gathering will be the true test! Bur I am glad I ordered! December 23, 2011
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Product:ST278-Bella Cane Counter Stool

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