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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bella Cane Counter Stool 5 5 11 11
Love, love, love these bar stools! Beautiful bar stools! Would love it if they also came in dining chairs! October 6, 2012
Gorgeous design. Cane work is excellent. The packaging is so complete that it is almost excessive. Very well protected for shipment. October 6, 2012
Beautiful counter stool I ordered 2 Bella counter stools Sunday and received them on Thursday. They are perfect in our new beach house. The feet do not scratch our wood floor and they are very comfortable. I have been looking for months...when these went on sale I decided to try them..so glad I did. Love Ballard and their great finds. Linda September 21, 2012
Great looking, sturdy, and comfortable Over the past year, I have purchased 4 Bella Cane Counter Stools which have been a beautiful addition to our kitchen/cafe area. They are lightweight but very sturdy. The seat covers can be changed out to match your home decor, if you wish. The chairs are also quite comfortable. August 10, 2012
Just as pictured! I bought two counter height. Arrived quickly in perfect condition. Very comfortable. Would recommend. July 1, 2012
comfortable, handsome and very well made The process of ordering four chairs and very promt delivery was a pleasure. The packing was amazing to receive a perfect product that is very attractive and comfortable March 30, 2012
So far very pleased These chairs completely met my expectations. The only frustration is the slider feet they places on the bottom are not even, nor are the adjustable, therefore the chairs appear rickety. I have not resolved the issue yet but thankfully we do not use the chairs that much so it has not been a problem yet. Our holiday gathering will be the true test! Bur I am glad I ordered! December 23, 2011
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Product:ST278-Bella Cane Counter Stool
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