Ballard Designs
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Bella Cane Barstool

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bella Cane Barstool is rated 3.8 out of 5 by 4.
Rated 5 out of 5 by from We love them! We bought two of these bar height stools nd we could not be happier with our purchase. They came well protected- no damage to speak of; were just what they looked like on line; and were EVEN across the floor (no rocking). I decided to cover the cushions, and after figuring out how to remove them found it easy to do so. I would recommend not using a heavy fabric as it will be difficult to re-screw them into the base if you do. The paint on one foot rest was chipped when we received them but rather than send them back I found some good old Duct Tape in daark brown and covered the problem area. Looks great!
Date published: 2015-09-11
Rated 5 out of 5 by from Great Stools The stools are sturdy and well made. I planned to recover the seats- it will be more complicated than anticipated since you can't just pop them out or easily unscrew the seat. I havent had any issues with the chairs wobbling as another review mentioned
Date published: 2012-08-24
Rated 4 out of 5 by from Beautiful barstools I just received two of these barstools. They came very securely packaged. The shipping was a bit pricey but well worth it. The chairs are beautiful- the caning on the back and sides is double with a wood insert between the caned layers in the chairback. The wood is a dark brown with a hint of red. The chairs, though, are a bit wobbly when one sits in them and moves around to get in and out. I don't feel that there is a danger of them falling but there is movement when sitting in them. Will see how they hold up with this movement in the long run. The chairs are comfortable- the seats in mine are an unbleached duck and I will paint a design on them with fabric paint. I would recommend these barstools for adult use as children may tip them.
Date published: 2012-07-26
Rated 1 out of 5 by from Disappointed As can be seen in the photos, one of the legs is considerably shorter than the others, 1/16" to be exact. This causes a pronounced wobble. Both stools have this problem. Since my husband makes furniture as a hobby he believes he can fix the stools so we will not go through the hassle of exchanging them. This is is probably a manufacturing quality control issue and any replacement stools risk being the same. In addition, potential buyers should be aware that the stools are many shades darker than shown in the online photo. The actual color is closer to expresso. My photos are nearer the actual color. Due to the problem with one leg cut shorter than the others, it is impossible for me to recommend these barstools.
Date published: 2014-11-12
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Product:ST277-Bella Cane Barstool

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