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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Belgard Cabinet 4.9 5 19 19
Higher quality than expected I have been looking at this piece for over one year and glad we finally took the plunge. It is much heavier, sturdier and better looking than in the photo. We purchased Flemish Oak and although we really like the color it is a bit darker than in the pictures. My husband was impressed by the quality of the piece and I could tell he was surprised that it was of such a high quality as he had never ordered furniture online before. You will not be disappointed-- and I also got mine delivered within two weeks of placing my order, not months as others had mentioned. August 30, 2013
Love this item! I had a great experience ordering this piece. My representative was very helpful. It was delivered in one week by careful movers. I have gotten many compliments. I am using it for my TV peripherals. It is well made and i would recommend this console. December 14, 2013
Great Quality--Shipping and Item First of all--the company Ballard uses for shipping is FIRST RATE! Wow! Unboxed it and unwrapped it for us, and brought it into the house for us. Next--The Cabinet looks great--it is the black model. It feels and looks like a fine piece of furniture. Totally satisfied with its quality and appearance. September 30, 2012
Overall a great find The cabinet is very nice looking and the size is just right for my space. The only thing I have to complain about is there are some color variences with the stain. The stain is lighter in some spots and appears to not have been rubbed on in an even manner, making it look a bit streaky/blotchy. June 11, 2012
beautiful I absolutely love my new Belgard Cabinet. it's looks amazing in my dining room - beautiful wood, very functional. thanks ballard March 16, 2011
Beautiful Piece We have gotten lots of compliments on our new buffet. It's very functional - fits all my china, linens and silver. Very beautiful piece with very good construction. January 3, 2012
Great Quality and Design I never write reviews for items we purchase online, but had to for this because it is a beautifully designed, quality piece of furniture. I reluctantly ordered it because I wasn't sure of the stain shade and finish. Although it doesn't excatly match our polyurethaned natural oak floors, it blends in well with them, with just a little more brown than the floors. It fits perfectly under a wall mounted TV and has ample storage. Also, delivery was very good. May 31, 2011
excellent quality I find the reviews helpful, so I'm leaving feedback here. I ordered the cabinet in black, very lightly distressed. Works great with my mediterranean house. I placed it in an arched nook in our octagon foyer and it functions (beautifully) as a bar. I had a piece of glass cut for the top, and also had glass shelves made for the wood wood ones, and mirrors in the back to reflect the light. I added lights inside as well, and the results are fabulous. Excellent value and surprisingly high quality. Definitely recommend:) July 28, 2011
This piece should cost a lot more! I saw this piece in person at the Ballard Outlet Store. I was very impressed with the quality and workmanship. I went home and measured and immediately ordered it for my center hall. Great look and great storge. November 1, 2011
Exactly what I was looking for I just received this cabinet and I couldn't be happier. It's very substantial and the quality is top notch. I looked at more expensive comparable items at other stores and this is by far superior. My only complaint is the stickers were very hard to remove from the back of the cabinet. As this is situated behind my sofa, about 2" of the top of the rear of the piece is visible and the stickers were messy. Other than that, LOVE IT! January 20, 2013
beautiful functional piece! I bought this piece about a year ago. I would say it is one of my favorite purchases for my new house. It is so versatile and beautiful. We are currently using it as a side board in the kitchen. I love the glass windows with the x front, it looks like a piece from the french country side. We were very hesitant about buying it seeing all the reviews about the color being slightly different but it is true to the picture. Definite fav! If you are thinking about it go for it, you won't regret it.. great quality! September 21, 2013
Excellent Product! Arrived quickly. Well constructed. Looks great. Thank you! September 22, 2013
Beautiful! I had to wait about 3 months for this...it was totally worth it! I am so pleased with the product. We are using it for our white china and it looks so nice in the cabinet. Just make sure you clean it before you put any dishes. There are no problems with it and I hope it last! As of now, it is great! August 23, 2013
Pleased with the look of the cabinet I was pleased to receive the Belgard Cabinet in distressed black, after waiting around 3 months (as I was told it was on back order due to it being a popular piece). I am using the cabinet in my dining room and am happy with its appearance. I did want to mention, though, that the drawers are not dovetailed as is mentioned in the description of the cabinet. August 11, 2013
love it! I love this cabinet. It is made very well and looks great in my kitchen. I have my cookbooks and larger serving pieces in it. Great product! August 5, 2011
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