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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bee Tumblers - Set of 4 4.8 5 53 53
Sturdy glasses I purchased the Bee Tumblers one-because my mother's name is Bea; two-they are the emblem of Napoleon and I'm a Napoleon freak; and three - because our bees are endangered and these tumblers remind me to be vigilant about nature and our environment. January 8, 2012
Bee Cute Love these tumblers and just added 4 more to my collection. They're sturdy, beautiful and versatile--good for serving any beverage. I like them for wine better than stemmed goblets. I'm gradually tossing out all of my other glasses. January 19, 2013
great glasses Bought these tumblers as a gift for a relative because they like'd using mine for their "glass to drink milk out of". Perfect weight and size. January 22, 2013
Love the bee design Purchased the small juice glasses. Perfect size, substantial glass, and classic design. They look good with everyday dishes and also with china. December 27, 2012
Very nice glassware Love these glasses. They have a nice weight to them and compliment my dishes very well. Would have liked the large ones to be a bit bigger but otherwise very happy. October 19, 2012
Versatile glassware. These are lovely glasses, great firvwater or wine, and the bees add character. October 25, 2012
Bee Tumblers I love my new honey bee tumblers because they are elegant. The glass is heavy yet smooth and clear. They are perfect for me and I use them for entertaining as well as every day. September 8, 2012
cute and sturdy great sturdy glasses that are different and fun. great for everyday. September 6, 2012
Love these! Bought 8 of these for a wedding gift. The bride (and her mother) loved them. Quality was as expected. August 11, 2012
Bee Tumblers So unique, so well made! Very sturdy, yet attractive glassware. I plan to add to my collection soon. I would also not hesitate to purchase as a hostess gift, wedding present or any other occasion that calls for quality and a universal appeal. Love them! July 1, 2012
Great heavy-duty glasses, particularly for a beekeeper Hey, I'm not royalty (French bee design) but these are fun and durable for a beekeeper to put on his everyday table. Thanks for a great offering. July 2, 2012
my Fav sangria glasses! good hand, good size! Really Like!!!!!!!!!!!!!!!!! July 2, 2012
lizard I really like the wait and balance of the glasses. Their size 10 ounces was questionable for me,but not now that I have them. I find it to be a good size.Everybodys oversizing drinks anyway. October 16, 2011
Very nice looking. In gen, i am happy with them. Nice looking and sturdy. But they do have a seam down one side which i didn't see in the photo, and they are a bit heavier than i would have wished. October 1, 2011
Bee Glasses are beautiful I have been wanting these glasses for years.... so glad they finally went on sale, and I had a place for them. I love the sturdiness for being on the boat. They have gotten knocked around and no breakage! September 9, 2011
Very nice casual glasses. I love my bee champagne glasses!! They're perfect for outdoors or anywhere. September 3, 2011
As pretty as they look! Just got these glasses for a party and they are beautiful!!! Everyone wanted to know where I got them! August 15, 2011
This product has many uses. Smaller than image in catalogue, but pretty. Bought for a gift. September 3, 2011
Love this glassware ! So pleased with the quality! Just what I wanted ! Perfect for casual dining ! April 29, 2011
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Product:BG066-Bee Glassware Collection