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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Bee Basket 3.7 5 11 11
This product is beautiful and functional I received this basket as a gift and I love it. It is beautiful, as well as a functional piece. The bee motif on the front of the basket is very striking. It adds a wonderful addition to my front room. This basket could be used in a number of ways and in many different rooms. That will be the challenge, which room to use my bee basket in. The finish on the basket is top quality. I was not disappointed when I opened the box and saw this amazing gift. January 2, 2013
TASTEFUL, AND WELL MADE. This is just what I was looking for. It fits perfectly into the design of my living room, and is big enough to hold many items without being too big. Well made too. November 29, 2012
very attractive and perfect for hiding a plastic file box I love my bee basket -- elegant combination of colors and the perfect size for hiding a plastic file box containing 8'1/2Xll' papers and files. I'll probably buy a second one. I now have a collection of four different painted baskets from Ballard. If more designs were created, I'd happily purchase them. March 13, 2012
Looks better in picture on line I was disappointed in how cheaply made the product was. I wanted to use it for firewood but it is too flimsy. Looks good in the picture... not so good in reality. December 2, 2011
it was just ok The basket itself was nice but the bee stamp was cheap looking. It wasn't done well and you can't really tell it is a bee unless you stand back and look at it. I think this is because it appeared to be stamped and since it is woven material the ink only hit the raised parts. If it had been done well they would have gone back and filled in the parts that the stamp didn't reach. April 7, 2011
High end look, without the cost! The Bee Basket provides a perfect backdrop for most all decorating schemes--traditional, transitional, country French or English, arts and crafts. It can work as a magazine holder, decorative flower pot for large specimens, towel holder, or mini-filing container for business folders near a desk with limited filing space-- which I use it for! Thanks Ballard...this is a win. March 16, 2011
Love the Bee Basket!The color is easy to place in almost any room in the house The basket is well made and very attractive. It looks exactly like the picture in your catalogue. I use it to store magazines and have it in my family room. The price was very reasonable and it goes with a lot of different decor. My Bee Basket sets on my hearth next to the fireplace. March 16, 2011
Product:AB144-Bee Basket

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