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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Beauclaire Planter 3.9 5 10 10
Just as lovely as they appear online and in the catalog We have received many compliments in the short time they have been on the front porch, the cream planters compliment the boxwood shrubs we have planted in them, and coordinate very well with the house. Quality is excellent. May 18, 2013
Gold is more like an awful puke green As an avid Ballad Design fan for years and years it makes me sad to say this review. A 3 rating is given only because it does hold up well. If I rated it based on color accuracy it would get a 0 or 1. Gold is definitely not the color. I purchased two of these large "gold" square planters two years ago. The color of the gold did change a bit from "bile green" to a more severe" bile greenish yellow" but kudos to no chipping of any paint over the midwest winters. . Every time I pull up to my house I ponder how to paint them a less offensive color. It is bad. I thought putting them less close to green grass might help them look gold. Wrong. Even against brick , gray or tan background they are bile green yellowish:( I still love Ballard Design in general though:) April 22, 2014
These planters are great looking in the garden These lightweight planters are fantastic. So much better than a heavy cement planter. April 21, 2013
Very Nice Looking Planters I purchased the large and two smalls, and may get a couple more of the small planters for indoor plants. I left mine out all winter even though the description says to avoid extreme temps and they were just fine. I did make sure to empty them though so freezing and thawing wouldn't be an issue. I set small trees in them (in their own plastic pots) over the winter and they looked great! The planters have good drainage and aren't too "fussy" so they are suitable for more formal or more casual styles. May 6, 2013
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Product:AO022-Beauclaire Planter