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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Beaded Oval One Line Wall Address Sign 4.6 5 15 15
Bought as a gift. I purchased this as a housewarming gift. My husband and I have one and they loved ours. So, when they built their dream home I gave them one. They were thrilled! August 4, 2013
Perfect housewarming gift! I bought this for my niece as a housewarming gift and she loved it! June 16, 2013
Just as good as it looks in the picture! Nice weight and really just as good as the picture indicates! Very pleased. May 20, 2013
Love it!!! I couldn't be happier with the quality and look! I would definitely recommend to a friend! May 11, 2013
This product is unlike any other I love the Ballard Beaded Oval Outdoor sign. We placed it on the brick next to the garage door. It differs form all others on the market because of it's brass beaded outline. It's very attractive and tasteful, and we are so pleased. March 16, 2011
Love it!! I ordered the oval w/house number and street -- except instead of the street I had "No Solicitors" right under the number. We live in the country and we get solicitors of one kind or another sometimes. This sign is attached to the fence rail at the road where you pull in, so they can't miss it!! Just love the way it looks and it serves a very good purpose AND it is so pretty !!! October 5, 2012
Love my beaded sign! Love my beaded sign but was a little disappointed because the numbers were a little off -centered. Decided it had it's own character and kept it. It looks beautiful over the front door. I love it! October 13, 2012
Heavyweight, durable Overall quality is good. Came with brass screws but were told by our installer to use something more durable (and black to match the sign) but that's not a big deal. Shipping was fast considering it had to be custom made with our street and address. We are happy with our purchase. September 15, 2012
Sign looks stunning Bought it for my daughter's first home and it is a beautiful addition by the front door. October 7, 2012
Great Product The quality of the sign is exactly what we expected. You can always trust Ballard Designs for a worthwhile product and customer service.... August 26, 2012
What an uplift! it gave the front of our house a beautiful uplift! Its nicely made and it was easy to install. Now no one can complain they cant find our address! August 1, 2012
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