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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Antique Bead Salad Plates 2.4 5 20 20
Pretty but so impractical I've had this service for about 3 months now. That's it's pretty is the best I can say for it. So far we've broken 1 lunch plate and 1 mug, and chipped two bowls and another lunch plate - pretty much just by breathing on the pieces, they're so fragile. I can't go near these pieces coming out of the microwave - it burns my hand. Plus the plates get hotter than the food. So I have to use an old plate or bowl and transfer the food so now I'm dirtying two pieces for my dinner. I would have returned them but couldn't afford to lose the shipping costs both ways since I bought a service for 12 plus the platter and two serving bowls. Wow. And now I've had to buy extra sets to complete my service for 12 and have a few extra for future breakage. But no more. Wish I had not bought these extremely expensive and ultimately unsatisfactory dishes. December 7, 2011
Simple, Timeless, and Elegant I had been eyeing this beaded dinnerware set for years and when I finally went to order it this past March, it was no longer available. I went around and looked in so many stores and catalogs trying to find a pattern that I liked as much as this one, but to no avail. When I contacted Ballard customer service, they told me they were bringing it back around August. I was so happy when I saw it in the catalog again, and I bought 3 sets plus the round bowl and oval platter. Aesthetically, it is one of the most beautiful sets around. The off white color with rust-like edges make it look like an antique, while the beads give it a simple, timeless, and elegant look. The dinnerware is a much lighter weight than I thought. I believe it is earthenware, and not stoneware. With that, it can chip more easily and I already have a little chip on the end of one of my salad plates. I had my other set for 16 years and never had an issue with chipping, so I will have to be more careful with this set. It is just my husband and I (no kids) so I am not worried. Other than that, this dinnerware set is perfect! October 5, 2011
Love Them (but hate them) I wanted these dishes so badly after moving into a 1930 French Country house. I knew that these were exactly what I was looking for. When they arrived, I was even more excited because they were perfect! However, I've had them for less than a year and nearly every piece is chipped. Most plates have 2-3 chips on them... this is not the distressed look I was going for! I think the design of these dishes is phenomenal, however, the quality is lacking. Still yet, I find myself tempted to buy another set of all sizes of these dishes as they are currently on sale. And though I probably will, I don't think I should have to keep re-purchasing these dishes and I get ticked every time another one gets chipped. What a disappointment! September 1, 2012
I'm disappointed I fell in love with these dishes. Two Christmases ago, my husband bought 12 place sets for me. They were so pretty, but I've been severely disappointed on several counts. I was struck with the "cheesy" Made in China black stamp on the bottom of the pieces. It looks very unimpressive, plain and cheap. What disappointed me most is that the bowls chip, even when they haven't been accidentally banged. The bottoms are "footed" and mine have worn and chipped away on every single bowl. My plates are used daily for dinner, and there are obvious knife marks...not scratches, but grayish lines just from regular use. My husband spent an absolute fortune on these, and I wish now that we hadn't. They are not worth it and I'm truly unimpressed. July 17, 2012
lovely to look at...but only for a short time I loved these dishes! I purchased service for twelve 3 years ago. Sadly, today I must replace them as the glaze has worn leaving ugly gray streaks in the bottoms of the mugs and across the faces of the plates. July 12, 2012
Concur with others These plates are very nice to look at. Unfortunately, all you have to do is look at them and they will chip. September 17, 2012
DISAPPOINTED!!!! I bought two sets of this dinnerware, serving bowl and platter. I totally love the looks of it but as other customers have commented it DOES CHIP VERY VERY EASILY! I am the only person in my house even though I do have company they do not do the dishes. The bottom of the dishes are very rough and put fine scratches on countertop and dining room table. December 11, 2012
Product chips and cracks in the dishwasher Loved the color, loved the design, worked perfectly for every day use, but after putting the dishware through it's paces, it didn't hold up. Product chips and cracks in the dishwasher, and I am dismayed, because I still think it's pretty. December 11, 2012
Love the design! Beautiful dishes but they are falling apart in dishwasher. Would not recommend these. Ballard Designs are working with me to replace them. Thank you for standing behind your products! March 21, 2013
Wonderful! I have gone with a rustic French Chateau look in my home and these fit in perfectly, elegant yet with rustic flair. These are well made, beautiful and wash up beautifully in the dishwasher. We use them daily as our casual dishes and I'm extremely happy with them. August 9, 2011
Sad I love the look of these dishes, but they do Chip practically instantly. I was so disappointed with them. Seriously if you just want to look at them on a shelf they are perfect for you. But, if you hope to use them keep searching for other dishes. I love Ballard Design, but these dishes totally miss the mark. December 27, 2012
Chips easily I purchased this dinnerware last year. All the bowls are chipped and so are a few other pieces. The serving accessories are way too large and there is a cheap black "Made in China " stamp on the bottom of each piece. Pretty but not worth the money! June 29, 2012
Do not buy! This dinnerware set gets so hot in the microwave, it is impossible to touch. I don't even think it can really be called "microwave-safe". Also, the pieces chip very easily. January 30, 2012
Casual but elegant I love this dinnerware. Practically speaking, it's very sturdy and doesn't get impossibly hot in the microwave. Aesthetically speaking, the rubbed antique cream color goes well with our Tuscan-style home. The design is simple, but classy. My only regret is that they don't have a matching sugar bowl or creamer. August 20, 2011
Love it! Love this dinnerware set. Glad they started carrying it again. We will be ordering more soon for when we have guests over. The the beaded edges and slightly worn/antique look. September 22, 2011
old style was awesome... We loved the old style of these dishes. They had a thinner edge and were more durable then the new style that BD introduced. We would have given 5 stars if the quality and style had remained the same. A little disappointing that the manufacturing changed as the newer style is not as durable. August 17, 2013
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