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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.2 out of 5 by 12
Rated 5 out of 5 by KellyL Great for Families!
This is a great storage system for my 3 children. There is a place to hang backpacks and jackets and a drawer for all their extras. The setup was easy and it looks very nice. My husband wishes it was taller but then the kids wouldn't be able to reach the hooks. Overall we are very pleased! Now I just need to find those baskets in the picture...
December 20, 2013
Rated 5 out of 5 by Alwaysmybaby I love it!
I read all the good reviews and was still a little worried about this but when Ballard ran it on sale I decided to try it. So glad I did! It is great! Was easy to assemble, just put the top on the bottom piece. The drawers slide very smoothly and the hooks will hold a lot. I am looking forward to using this for many years to come!,
September 25, 2012
Rated 5 out of 5 by Ecfm Fantastic lockers
We bought these lockers nearly 5 years ago and they are still wonderful. They were in our mud room in one house and then moved across the world with us where they worked great in a back hallway. They are still in great condition despite being climbed on regularly by 4 children to hang their backpacks and coats. They have some scratches on the finish as would be expected but they still look great and function well. Highly recommend.
April 30, 2012
Rated 5 out of 5 by CEMcA Great piece of furniture
I bought this for my mudroom several months ago after searching for many months. I was very happy with the quality of the piece and the assembly was very easy. (Two man job since it is heavy but it was simple.)
The drawers open and shut very smoothly and the hooks are sturdy enough for heavy back packs!
We get so many compliments on it and it helps us all stay organized.
It looks fantastic!
September 29, 2011
Rated 1 out of 5 by AlexMom Poorly made, not worth the money
I normally love Ballard Designs products, but this one was very poorly made. I bought two to place together in our entry way, boxes were damaged when they arrived. When we tried to assembly them, holes didn't line up on the bottom and top, they were drilled 1/2 inch off where they should be. After a few months units are already chipping. Costs too much to send back so we are stuck with them. Very disappointed that Ballard Designs would sell such a poorly made product. Don't waste your money.
September 17, 2011
Rated 5 out of 5 by GottaBeBlue Better than a built-in!
I just built a new house and was going to have my cabinet maker build a unit for the mudroom . . that is until I discovered Ballard's triple beadboard entry cabinet! Even with the shipping and extra charge for threshold delivery, it was less than half the cost of what the cabinet maker was going to charge me. It comes in two pieces, which are a snap to put together, and the construction quality is excellent. The drawers slide in and out nicely and hide an enormous amount of mud room clutter. There is enough room in each cubby for 3 or 4 jackets, hats and bags and ample room to sit to put on shoes. The beadboard matches the wainscotting in the mudroom and I like the height because it allows space for baskets or artwork on top. Overall, I'd say it's another Ballard Stroke of Genius!
June 2, 2011
Rated 4 out of 5 by timetoshop Love it! Perfect for my family!
I looked and looked and looked for something like this for awhile. It was important that it looked stylish without giving up the function. It is shorter than it appeared in the catalog/internet, but it gives lots of room on top to decorate or put more storage baskets. All in all, I love it and I hope to get a single or two soon!
April 28, 2011
Rated 5 out of 5 by RAH08 Quality Item
Finally you are allowing reviews, yay. I ordered one of these to put in our mud room and it's perfect. Easy to put together and very sturdy. The drawer slides in and out smoothly.
March 19, 2011
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