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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Beadboard Drying Rack 4.6 5 92 92
This rack is very functional. This drying rack works well in a small area. It was easy to install and is attractive looking. August 7, 2014
Poor Quality I ordered 2 of these for my laundry room. I was so excited to have found them, being Ballard Designs I just couldn't wait. I received then 5 weeks after the purchase date, no big problem there. I wasn't in a hurry just excited. I opened the box and removed the first rack only to find the actual rack the holds the clothes was broken in half! The "white" paint had runs and some spots you could actually see through! The white paint was also off white, I have white laundry room cabinets and this rack looked dirty next to them. No way could these be used. So I thought okay, manufacturer defect. Opened the next box, same color dingy white! This one also had paint runs along the side and parts where you could see the wood through the paint. Not only was the paint bad but the hinge that the rack used to open and close was defective. The holes didn't line up on the rack to the board so the hinge was in a bind and the rack could not meet the magnets to stay closed and it was rubbing the paint off at the bottom. I must say these went back and I am truly disappointed in Ballard Designs this time! I should have listened to the past reviews! July 20, 2014
This product works perfectly I bought this rack because of limited space in my laundry room. It is beautiful to look at and work perfectly, allowing me to air dry most of my clothes. It almost looks like a piece of furniture and takes up almost no space at all. I wish I had bought it years ago. I would recommend this to anyone and actually have already. June 12, 2014
Attractive Space Solution We have a small laundry room near a back door exit, so I needed a rack to hang drying laundry that would look good but stay out of the way when not in use. This is such a smart design, and looks great too! We have a brown wall, so the big double-sided white one looks nice and light in contrast. I also bought the wooden words "LAUNDRY" Ballard sells to put on top....very cute! I can get a LOT of clothing on this, both by using hangers on the dowels or laying directly on them. It folds back flush with the frame and stays easily with the magnets. This is a great find! May 28, 2014
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Product:MI442-Beadboard Drying Rack
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