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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Accessories &amp Pillows
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Beadboard Drying Rack 4.7 5 90 90
Beadboard Drying Rack is GREAT! Looks like a nice piece of furniture. It's convenient and practical to use, yet looks nice! It is kind of expensive for a drying rack but the convenience and space saving is worth it for me. February 1, 2013
Quality has fallen I purchased one of these about 5 years ago and LOVED it! I recently moved and needed to purchase another (left mine with my old house). The price has gone up some, which is understandable. My husband unpackaged and hung it while I was out. It will still work, but the appearance and quality have REALLY fallen since my last one. The magnets the keep it closed are much weaker. The build quality is not nearly as sturdy. The paint is not nearly as high quality. Disappointed, but still glad to have it. Probably would not buy it again at that price. September 17, 2012
Not white I'm kicking myself for ordering white. This is not white it is cream (washer and dryer is white). The picture looks white and the color listed it white but it is off-white or cream and should reflect that. I will repaint it. March 17, 2014
Great functionality, appeared dirty I use this in my bathroom to serve double duty as an extra towel rack and a place to dry my clothes when I run a load with only a few things that need to be hung. It's much easier than dragging out my full drying rack and putting it in the middle of my room, having to dodge around and move it until I get around to folding and putting away. The functionality is great. It does swing a little from the base, but is sturdy and I don't find that to be a big deal. It can handle numerous pieces of clothing and attached to the wall easily. However, as other customers have mentioned, the quality wasn't what I felt I'd paid for. The white paint had areas that looked... dirty. It looked like someone had used it before and dug it out of storage before sending to me. It was definitely dirty, not shabby chic or anything. One of the frame pieces is also not fully straight, but this doesn't impact functionality. I do think it's a sturdy piece that will hold up well and no one else sells anything like it. I kept it because these shortcomings weren't grand enough for me to pay to return it or deal with that hassle. But I didn't appreciate the dirty appearance and that will keep me from ordering from Ballard in the future. May 6, 2013
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Product:MI442-Beadboard Drying Rack