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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dareau Woven Rattan Lamp Shade 4.6 5 14 14
Great look with a weak link in the lining Love the color and texture of these shades but the lining in one quickly weakened sand shredded. Ballard customer service was great in replacing it. I would buy it again with that type of service. November 1, 2013
Quality Rattan Lamp Shades Love these and they update my beach/casual decor beautifully. The color of the rattan is slightly darker than what is shown in the photo. September 14, 2013
great product. well made and good value. I was concerned before purchace because previous buyers of the product complained of an odor from the shade material. I encountered no such problem. the shades are beautiful and look great. July 18, 2013
Little problem with odor of the shades The shades are wonderful but there is a problem with the odor when they first arrive. We kept them outside for 2 weeks and finally they were ok to bring into the house. If you don't take the time to air them out there will be a problem with the odor. That is why I gave them 4 stars instead of 5. July 5, 2013
great quality but too dark for my room beautiful shade, nicely made, just too dark for the room I put it in so I had to return it. In a different room that had more natural light and/or other lamps, it would have been great, but didn't work in this particular room for me. June 19, 2013
Beautiful shades The shades are gorgeous, however there is an odor that we are having trouble with. Right now they are outside and hopefully this will take care of the problem. I believe it is the glue they use so someone needs to address this problem in the very near future. June 12, 2013
Nice lampshade - great texture I purchased the 16" shade and it is perfect for my floor lamp. I could not believe how quickly it arrived - just a few days. I love the texture of the rattan and the amount of light that comes through the shade even with the lining. The only small thing I dislike is the odor. I'm hoping it will disappear in time. That's why I gave it four stars instead of five. April 4, 2013
Looks great. Well made. I love this lamp shade. It was just what my family room needed to add texture and interest. December 13, 2012
very nice I love this. Even nicer in person. Looks very nice when the lamp is lit and the light shines thru the rattan. November 26, 2012
Ecofriendly, Beautiful Shade! Great purchase! Great service! I couldn't be more pleased with this transaction! November 1, 2012
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Product:LS444-Dareau Woven Rattan Lamp Shade
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