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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 457 reviewers.
Rated 5 out of 5 by Great kitchen rug I created a sitting area in my kitchen with a loveseat and coffee table and used this rug in the gray to anchor it. I wanted something that would be easy to clean given it would be in the kitchen. This rug is perfect. It looks just the same in person as it does online in the photos. I have had it now for 6 months and it has worn wonderfully. I can vacuum it with my bare floor sweeper and I have easily spot cleaned any spills plus I know I can always take it outside and hose it to clean if need be! Great value. I'm so happy with it I'm coming back to order a different design for my new deck. April 23, 2013
Rated 5 out of 5 by Looooooove it!!!!! I am using grey and yellow as my accent colors for my flower boxes and front porch entrance. This rug is the perfect compliment to my design and who doesn't love chevron right now!!! April 24, 2013
Rated 5 out of 5 by Great, great, great Color is called mineral and be more specific, it is a beautiful aqua and cream. The quality is very good...edges lie perfectly flat. Getting compliments from all who see it. April 27, 2013
Rated 5 out of 5 by outstanding bargain knockout quality....exactly what I hoped for. Color is perfectly depicted in the catalog. Very fast delivery. Customer service when ordering is totally professional. Am looking forward to purchasing products in the future. May 3, 2013
Rated 5 out of 5 by great outdoor rug I bought the small sized grey/sand rug to put outside on my patio next to the sliding glass door and beside the table. I really love the chevron patterns that I have been seeing everywhere however, I didn't know if I would get tired of it after awhile so this is the perfect place to have the rug. I had also purchased the rectangular cafe table in grey along with 4 of the folding chairs and the patio looks a perfect blend of today's trend with a slight vintage feel. May 7, 2013
Rated 5 out of 5 by Gorgeous and Affordable I bought the Gray/Natural chevron in the largest size- 2 of them for a long room. They are great looking, durable to high human and pet traffic, and I have not had any issues with the edges thus far. The pattern is a great interesting choice for an otherwise understated room. It brings it to life! May 9, 2013
Rated 5 out of 5 by Love this rug----just what I expected. This rug is exactly what I was looking for and meets all expectations! It is high quality and beautiful! May 20, 2013
Rated 5 out of 5 by Love this rug! I bought this rug (Black/White) for outside by my front door. I have a black front door and our courtyard is a white garden. The rug ties it all together, a classic look. I will say in the picture the white strip is more vivid, it's actually an off-white, but I still love how it looks. May 22, 2013
Rated 5 out of 5 by I I ordered this rug in black for my entryway and it looks perfect with my black console table. I have gotten many compliments.. May 24, 2013
Rated 5 out of 5 by Well worth the money This rug is all I wanted and more. We chose an indoor/outdoor rug for our finished basement and what a great choice that was. The rug looks exactly like the photo and it flattened out quickly. It is fairly soft to the touch even though it is made for wear. We are thrilled with the purchase. May 27, 2013
Rated 5 out of 5 by Very Nice I purchased a runner and also the 8x10 rug. Very impressed with the softness and quality. Love it! Thank you Ballard! You Rock! May 29, 2013
Rated 5 out of 5 by Love that it's outdoor fabric! I put this rug in my mudroom where we have heavy traffic. It's perfect because it will be easy to clean. If you use it inside, you definitely need a rug pad to keep it from slipping. May 29, 2013
Rated 5 out of 5 by Great, stylish rug for cost! I ordered this rug in 2 sizes, one small for in front of my kitchen sink and one larger for my front foyer area. They are fun, stylish and add a great pop of interest and color to my home. I love that I can sweep the kitchen one to keep it clean. Vacuum works great on it too. best part is in 1-2 years when I am tired of it I will order a fun, new pattern. This is the 3rd time I have ordered Ballard indoor/outdoor rugs and used them inside my house! May 31, 2013
Rated 5 out of 5 by Great rug Bought the rug as an affordable dining room rug and I'm really pleased with it. The coloring is a little blue gray but it works with our room and we love it. June 2, 2013
Rated 5 out of 5 by I love this rug I bought it in gray and off white. I have a black lab who sheds like it is her job and this rug seems to camouflage it nicely. Easy to vacuum. Does not look like an outdoor rug and the price is great too. I would like to see more designs so I can add some to other rooms. June 4, 2013
Rated 5 out of 5 by Great design/Easy clean I purchased this rug in grey for use in the cargo section of my silver SUV to protect the floor AND the furniture items I haul around. Double sided carpet tape on back seats holds it in place. Being an indoor/outdoor rug, it's easy clean. Chevron design adds style to a rather bland interior of the car! June 5, 2013
Rated 5 out of 5 by Love these rugs :) I recently purchased the large 8x10 and two of the 2x8 runners in the gray color for our home. The gray is a nice warm gray color and I absolutely love the contemporary feel it instantly gave to our home. We have two dogs and a teenage boy and the rugs get a lot of abuse, but are holding up nicely. I thought that they may get dirty quickly, but they look fabulous and seem to even hide the dirt. I also purchased two of the 2x8 runners and a 2x4 runnner in the mineral color for our cabin in Wisconsin. The color is gorgeous - just as pictured online. Thanks Ballard Designs for the affordable, stylish rugs made for an active family with four legged members. June 6, 2013
Rated 5 out of 5 by Beautiful Rug - great price fabulous rug! I purchased this rug in the black/sand color and it is beautiful. I do recommend a rug pad underneath and placing weights on the corners for the first day to flatten it out. Please note this has the feeling of an outdoor rug - it's not soft - so don't expect something plush and comfy. I'm using this rug in my laundry room but would also consider under the kitchen table or any other high traffic areas. June 6, 2013
Rated 5 out of 5 by Great Rug! 3 toddlers, 1 husband and big Yellow Lab and the rug still looks great. I have gone through several different area rugs in my kitchen including sisal and nothing has held up to that kind of wear and tear as this rug has. Thanks! June 6, 2013
Rated 5 out of 5 by This product is durable and looks fantastic. Great find. I have it in my entryway and absolutely love it. Easy to keep clean. I get so many compliments. I will order more for my outside decks. June 7, 2013
Rated 5 out of 5 by love my new dog friendly and stylish rug runners! Great quality for the price and I shopped around for a long time to find the chevron pattern in a runner at an affordable price. June 12, 2013
Rated 5 out of 5 by Just as pretty indoors as out I bought this rug to use in my freshly painted garage/laundry area, but while the painting was in progress it resided in the family room. Looked so pretty I hated to send it back to the garage. When I did, touch-up paint (white latex) was accidentally spilled on the new rug, arrrgggh. A quick trip to the back yard and garden hose, good as new! I want another one. June 12, 2013
Rated 5 out of 5 by Perfect Indoors or Outdoors & Pet Friendly! We bought this rug for our living room (a work in progress...) and we love it! We have a small dog who tends to leave his "mark" from time to time. We didn't want to risk purchasing an expensive rug just in case. We love that this rug is easy to clean, just a little soap and water if there are spills etc. (thankfully the dog has not marked his territory!). The value, quality and aesthetically pleasing design exceeded our expectations. This was our first Ballard purchase, and certainly not our last! June 14, 2013
Rated 5 out of 5 by So stylish! I love this rug! It was the perfect addition to update my home office/library. June 15, 2013
Rated 5 out of 5 by Great Price Exactly what I expected from picture. Size is perfect for our front porch. June 16, 2013
Rated 5 out of 5 by Great Rug! I love this rug! In the catalog it looked to be cream and black stripe, which was beautiful, but I was leary that it might get dirty. I was pleased to find when it arrived that it's more of a tan color. I have it on a black deck which absorbs a lot of sunlight and the rug is showing zero signs of fading. I'm going to buy another one exactly like it for my patio. Great price for such a huge rug! June 18, 2013
Rated 5 out of 5 by Better than expected! I never expected the quality to be so high. Not only does it look great but it is very durable without looking like outdoor material. I am very satisfied with it and so happy to have purchased it. June 20, 2013
Rated 5 out of 5 by Product is great as well as the service and delivery I needed an outdoor carpet for my front porch. Other companies advertised outdoor carpets but their products were plastic and shredded in no time. Then I discovered Ballard Design and their carpets and will only buy from them in the future. June 20, 2013
Rated 5 out of 5 by Best rug ever! I keep buying more! Living with two large dogs in a wet and sandy part of Florida, we needed an entry rug that was easy to keep clean and stand up to a lot of traffic. After replacing the rug almost monthly, we noticed this one in the catalog and purchased the runner about a year ago. It still looks the same, shows no signs of wear, stays flat, and looks good as new with a quick vacuuming. We are so happy with it, we bought one another one for the kitchen, and then a large one for the bedroom. We love the natural, yet modern look of it. I'm contemplating buying more, just in case it's discontinued at some point. June 23, 2013
Rated 5 out of 5 by Nice design and well made I bought this rug to put outdoors on patio. So far it is doing fine and I love the chevron design. June 27, 2013
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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