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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chevron Stripe Indoor/Outdoor Rug 4.7 5 384 384
Good value. Nice rug. Got this rug for my craft room and it works great! Took a couple of weeks for the folds from shipping to relax. At some point, I might even move it to the porch. I would recommend this rug to anyone who wants a flexible rug for any room! September 25, 2013
Good value. I use this in our family room that we share with 3 cats. They don't claw it and it vacuums easily. September 23, 2013
Fun, Stylish, Affordable Rug This rug is really a great deal! I bought the gray chevron for the family room and a smaller mineral blue for my bathroom...they both give the perfect punch of pattern! It is better quality than expected for the price. I'm really loving them, so far! For the price, you won't find a better deal! September 21, 2013
Excellent! I have this in gray in my dining room. Perfect for kids and pets and bringing in style! September 20, 2013
Durable and attractive rug We have had our sand/black chevron rug for about 1.5 months and I absolutely love it! Frankly, I don't know what I love more -- it's stylish look or its durability. I have it under our kitchen table. As in most houses, our kitchen table is a workhouse since we use it for dining, folding laundry, kids crafts, etc. So far, the rug has stood up to play doh, glitter glue and the rugged living that comes with small kids. I just vacuum/sweep off the messes and it looks great. The only small issue that I have had with it is that two of the corners still curl a bit so I am trying to weigh them down. Overall, a great purchase at a great price (thank you BD for "Bring Home Ballards" special pricing!). We have received many compliments on it and it looks great with the black decor and accents in my kitchen. September 20, 2013
this rug is great! I bought two of these rugs for my kitchen and I love them. My appliances are stainless and the grey chevron pattern looks awesome (and updates the look of the existing terracotta tile until I can replace it!). September 20, 2013
good looking and practical I've received many compliments on this rug. I bought an 8x10 size for my living room , and another coordinating style indoor/outdoor rug for my dining room. These rugs are great since I have animals and it's inevitable that any wool rug will not stay pristine. These are so simple to care for, and most people cannot tell they are for outdoor use as well. September 19, 2013
Great Indoor Rug I'm tired of replacing rugs due to not being able to get them clean. I have two dogs who always seem to choose my favorite rug to throw up on. I have now replaced two wool rugs and one sisal rug, because I couldn't get the stains out. I thought I would try this Ballard Designs rug--it is awesome. Inevitably, a dog has now thrown up on the rug and it cleaned up beautifully. It has withstood the rigors of children, pets, and high traffic while still looking fashionable. I ordered two more to replace other wool rugs in the house. September 19, 2013
chevron chic I bought 2 chevron rugs...one for in front of my washer and dryer and one for in front of the laundry room tub. These rugs are wonderful...easy to clean and the chevron pattern is updated and adds a fun look to my laundry room while I am doing a dull job. Price is always an issue for me but you can't beat the price on these chevron rugs. September 19, 2013
nice looking rug Looks great in my entry hall. I have had many compliments on it. September 19, 2013
exactly what I wanted Loved the rug. Exactly what I was looking for and the price was great. Great color and quality. September 9, 2013
Cute Rug I purchased this rug to use at my backdoor to keep from tracking grass & debris through my kitchen & house. I wasn't quite sure which color to choose the blue or gray. I chose the gray since other reviewers shared the colors weren't as pictured & I didn't want it to look off with my wall color. I have a color calibrated monitor & the color of the rug pictured still wasn't the same as I received. The white is more of a creamy off white, which for my house is great. The rug lays flat after a few days of use & it's not so rough that my dogs scratch it. It's very easy to spot clean. I haven't had to hose it off yet so I don't know how it'll stand up to water. It brings a smile to my face each time I go near my backdoor. September 7, 2013
Very nice rug We bought this for a balcony so it gets wet on a regular basis though dries quickly. I'm impressed with the quality, it's well made and sturdy and pretty too! September 7, 2013
Good product for outside I really like this rug in my porch area. Adds a little "visual class" to outside dining. Coupled with pots of red geraniums- I really like the look. Have been waiting for this rug to go on sale - thanks Ballard Designs for doing just that! September 6, 2013
This rug is amazing for my house full of little boys! Not only does this rug look fabulous, it is also super functional. After my boys wiped muddy shoes on it, I took it outside on our driveway and literally washed the mud and dirt away with our water hose. It dried super fast outside in the sun (laying over a lawn chair). It still looks fabulous! LOVE IT! September 5, 2013
Love this rug! I have placed an 8x10 in my dining room and the runner in my kitchen. The rugs are great quality and add some fresh modern style to the room. September 5, 2013
Better than anticipated! I purchase three of these -- one for inside the front door, one for the powder room and one as a runner in front of my kitchen sink. They look great and are easy to clean. Plus they are so good looking that you don't think they are outdoor carpets. I thought the sand would make the rug look dark with the black but it is a good shade that is not too dark or too light. I purchased two more to use in front of the sun room door that leads to the deck and in front of the door that leads from the mudroom to the kitchen. September 5, 2013
This product is pretty and strong. I really like the rug, It looks great in my guest bathroom. September 5, 2013
Color was a disappointment Lovely outdoor rug. But color looks more grey than blue. Very light & easy to transport. Took it in a recent "Glamping" trip. September 5, 2013
Great rug and design I purchased 2 of the 5x8 rugs for my kitchen in gray/sand. They look just as described. The sand stripes are a bit darker than pictured, but since the description indicates sand color, I was prepared for that. They still look great. An indoor/outdoor rug was just what was needed to break-up the space in my large kitchen placing one in the preparation area and another under the kitchen table. The low profile makes for easy vacuuming and clean-up in this high-traffic area. I liked them so much I picked up the 2x4 for the kitchen door leading to the patio. The 2x4 rug has a smaller stripe pattern...I wish it had the same stripe width as the others, but it still works as intended and coordinates well with the other 2 rugs. September 4, 2013
So chic for the price! This rug is chic and fabulous at an unbeatable price! I'm ordering more. September 3, 2013
impossible to unpack or return The rug is nice, but the packing materials are impossible. It is cellophane/vacuum wrapped in one layer that is bad enough but then the outer plastic wrap is super tight. If you cut it to get it off, there is nothing to return it with - so be sure before you remove it. Most stores know to wrap them in a lose plastic in case you need to return it. By the way, I am in my 40s - not an age issue. September 1, 2013
love this rug Excellent quality great color could not be happier. September 1, 2013
Great look I was thrilled when I unrolled this fabulous rug. I stage homes for sale and this is going to be an important neutral piece to build around with its wonderful neutral colors. The quality and thickness was a pleasant surprise as well. Love it. September 1, 2013
Excellent outdoor (or indoor) rug! I bought the black/beige version - it's beautiful and crisp with my iron furniture and beige cushions. I just sweep it off when leaves, pine needles fall on it. So far, it's a great purchase. August 31, 2013
Worth the price I bought this rug on sale and while it's not wonderful, it was a good bargain and will work for the time being. The light color in the "black and cream" isn't really a cream color. It is much more gray or taupe than cream. Because of allergies, I can't have a plush rug that has to be vacuumed so having one that can be taken outside, shook out and hosed off is my only option. I think though that I will probably have another canvas painted rug commissioned to go with my new décor. August 31, 2013
Great rug for the money. I bought the brown and cream chevron. The cream is a true cream. It is softer than a sisal rug. It was so cheap, you can't go wrong. It gives the livingroom that pop that it needed. The thread count is a little less than I thought but that's OK. August 31, 2013
Great Outdoor Rug I was pleasantly surprised by how much I love this rug! I was looking at other similar rugs for double the price. It's great quality and adds fun personality to my patio. I already have a few friends planning to purchase one! August 30, 2013
I love this rug! Just bought the 8x10 size brown chevron rug. It is really nice! Very true to color, and feels very good under bare feet - not at all rough. I have it in my office and everyone comments on it. Furniture glides right over it and doesn't shift or rumple the rug. I'm tempted to order one in another color for another room, but don't want to overdo the chevron thing. I don't know yet about wear - haven't had it long enough to know how it will hold up, but for the price I paid for such a large rug it would be hard to disappoint. Highly recommend! August 22, 2013
Great addition to the terrace Great looking rug. Soft, not scratchy, on the feet. Debris sweeps right off. Just took a day to flatten out the edges from being rolled and packaged. Chevron pattern looks great on the terrace. August 22, 2013
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug