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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 465 reviewers.
Rated 5 out of 5 by the rugs are awesome i just love these rugs !!!....they are in my front foyer and in the kitchen....eye catching to be sure...but also very well made and look terrific in these spaces... so glad i bought these and the wonderful service in shipping ....many thanks... October 19, 2016
Rated 5 out of 5 by Arizona sun a real test Time will tell how well and long this rug lasts outdoors, but so far it's survived the sun and half dozen monsoon gully washers. Looks great too! August 12, 2016
Rated 5 out of 5 by Blue is as shown in photo This rug looks great in my foyer for my lake house inspired home. I was looking for a subtle blue that was durable but still comfortable to walk on. I found it. The color was exactly as shown in the photo. The sale price can't be beat for the quality. It does need a pad to put underneath to resist slipping. I'm thinking of ordering a smaller version for my other entryway. I do wish it came in a round rug in a navy blue color. If so, I would order that as well. August 11, 2016
Rated 5 out of 5 by Transformed my boring deck This is a high quality piece that made my deck a vivid living space. Love it. July 9, 2016
Rated 5 out of 5 by Looks great on my deck! This rug really dresses up my old deck. The quality is very good and it takes the rain of our Pacific NW summer showers - it dries quickly when the sun comes out (be sure to lift it slightly off the deck). I read some reviews that mentioned it did not lay down completely, but we have had no problem with this in the 3 rugs we ordered (one for each deck and one for the porch). We have had several neighbors compliment us on the look. July 1, 2016
Rated 5 out of 5 by Thrilled with my new rug! I am absolutely thrilled with my new rug. We live in NC where we battle red clay and it can be a nightmare keeping the house clean with two dogs and muddy paws. Even though we wipe there paws, there has been several times they've tracked mud in and it literally wiped right off with a damp rag! I was so happy with it that I purchased another for the kitchen and entry. It is a flat weave but still softer than your standard indoor/outdoor rug and is comfortable enough to sit on the floor to play a board game with the kids. June 17, 2016
Rated 5 out of 5 by Love this rug!! Ballard makes the best indoor/outdoor rugs and this one is no exception. Purchased 1 in gray for our sunroom. Love the fun pattern! May 3, 2016
Rated 5 out of 5 by Love this rug! I bought this rug for my kitchen a few years ago. I liked it so much that I ordered a backup when the first one wore out. The first one has not worn out and still looks brand new! The backup is still in storage. This rug is so durable and stain resistant. My husband takes it outside and hoses it down for cleaning but honestly it never looks dirty. April 2, 2016
Rated 5 out of 5 by Great indoor/outdoor rug! I ordered this rug for my boys bathroom, 18,16 & 12. Not the neatest bunch. This rug can handle the water and the spills. Toothpaste was spilled on it and washed out great. January 21, 2016
Rated 5 out of 5 by Worth the wait I've had this rug for a month now and am quite pleased. It vacuums well and has held up to a cat sharpening his claws on it. I bought the gray sand color and I was a bit surprised that it was darker than appears in the catalog. Probably to our benefit with a house with 3 small children. I could have used it with about 3-5 more feet in length, and I'm not quite sure why the largest size has to be threshold delivery, but I am happy with it. January 17, 2016
Rated 4 out of 5 by mud room rug I was looking for a rug to fill my mud room and this one works well! My only regret is that it took a long time to arrive even though I paid for shipping. I had 2 parties and it arrived an hour after my 2nd one. The rug is still efficient and gets lots of use. January 16, 2016
Rated 4 out of 5 by Nice look I like this rug and think it's a good quality. I would have given it 5 stars, however after having it for over a month, I still can't get the ends to lay down. I've tried placing heavy things on it, curling it the opposite direction, but it still sticks up and creates somewhat of a tripping hazard. Hopefully, in time, it will lay down flat. January 14, 2016
Rated 5 out of 5 by Good looking rugs. These rugs are very pretty and surprisingly soft underfoot, considering they are outdoor rugs. We are using them in the kitchen and love the color, pattern and extra style they add to a room with mostly hard surfaces. I'm sure we will enjoy the upkeep too as we deal with inevitable spills. December 26, 2015
Rated 5 out of 5 by Extremely durable and looks great! This runner is just what I was looking for to add color to the space in front of the kitchen sink and counters. It is extremely durable in this high traffic area and cleans easily. December 19, 2015
Rated 5 out of 5 by This product looks nice! This rug looks nice in high traffic areas. We have it in our kitchen under our island. It is durable and wipes clean. Very low maintenance. December 10, 2015
Rated 5 out of 5 by Love it! I have a large front porch so I use this rug as a doormat. It makes a great impact as a statement piece in the front of my house. I love it! Such a great value for a large impact. November 19, 2015
Rated 5 out of 5 by I have always been happy with the great quality of Ballard outdoor rugs! Quality colors and price never disappoint! Love the store in Tampa and shopping on line. November 16, 2015
Rated 3 out of 5 by good value I waited a long time to order a runner, and I'm a bit disappointed in this one. It doesn't live up to my expectations of Ballard products. And it arrived with a box cutter cut thru the rug. The price was good and its not bad, just not great! October 26, 2015
Rated 5 out of 5 by Perfect I needed something durable and colorful for my mud room. This indoor/outdoor rug is perfect. I chose the brown and tan. I can shake it out after a muddy dog or human walks on it and have even used the garden hose on it! I love it as I do everything I have purchased from Ballards. October 16, 2015
Rated 5 out of 5 by Stylish, easy, good purchase. These rugs are wonderful! They look great, are easy to move and dry fast after the rain. October 15, 2015
Rated 5 out of 5 by Great Buy! This runner is perfect for a high traffic area. Quality is great. I got the peachy colored one. August 5, 2015
Rated 5 out of 5 by Perfect size and color. I've been looking at these rugs for 1 1/2 years, and finally purchased them. I first purchased the 7' x 10' rug for my patio, then ordered the 2' x 3' as a door mat (same location). I did not realize the scale of the chevrons was reduced for the smaller rug. I wish the smaller rug was in the same scale as the larger sizes are. Still love them both. August 1, 2015
Rated 5 out of 5 by fun and stylish bought this rug for a glassway that connects the garage to our house. the pattern really livens up the enclosure and fun to walk thru each day before/after commutes. DEFINETLY needs a rug pad which I already had, the backing is slippery on a tile floor July 23, 2015
Rated 3 out of 5 by Not quite true to picture I was a little disappointed in the roughness of the rug. I was expecting the texture to FEEL rough given the weave, but not to LOOK as rough as it does. The rugs in the photos look smooth, but the rug in reality is a bit hairy. The other issue is that the Sand in the Black/Sand color is quite dark - more like burlap, so the chevron pattern is not as crisp as anticipated. Overall, I like the pattern and the purported durability of this rug (time will tell), but the quality could be a little higher. July 11, 2015
Rated 2 out of 5 by Ruffled Rug refuses to lie flat. It remains 'ruffled' reflecting the weave. June 29, 2015
Rated 5 out of 5 by Great accent for deck! I ordered this to hopefully provide some personality to my bland deck. With a few outdoor chairs, some twinkly lights, and a tree stump table on the aqua chevron rug, my entire deck sparkles. Rug holds up well with a whole lot of rain I've had this month. Good purchase at a very good price. June 19, 2015
Rated 5 out of 5 by Great rug Love this rug! First rug I have in my kitchen that I do not trip over. June 17, 2015
Rated 5 out of 5 by Beautiful Rugs I LOVE these rugs! I ordered the runner and the smallest rug for a long narrow entrance porch that's enclosed with floor to ceiling wooden shutters. I wanted something that would make the area pop and these rugs in the black chevron stripe did exactly that! They are very well made and are of the highest quality! I'm very pleased with this purchase! Thanks Ballard Designs for a great product at a reasonable price! May 7, 2015
Rated 5 out of 5 by I have two! I wanted this rug when we had carpet but realized it wouldn't sit flush against the shag carpet. Then something great happened...we got wood floors. I knew this would be the first rug I bought. The 8 x 10 gray chevron striped rug fits perfectly in our dining room. It makes such a statement and EVERYBODY always comments on it. Even my husband who was skeptical when I showed him a pic online absolutely loved it when we put it down. I have the same rug in the kitchen as well. Just love the color and style. May 4, 2015
Rated 5 out of 5 by this rug makes a statement The colors are perfect. It looks great on our lanai, and it is easy to keep clean. I definitely recommend this rug. May 4, 2015
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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