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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 465 reviewers.
Rated 4 out of 5 by Super stylish! I purchased this rug in the largest size to use in my family room, which is styled very shabby chic. I wanted to add a modern pop and this rug did just that. I am very pleased. My only complaint is that it is taking a while for the rug to flatten out. November 28, 2012
Rated 4 out of 5 by Happy with this rug in my dining room I wanted a rug with a bit of whimsy that would draw the eye away from an ugly drab tile floor underneath. This works! November 22, 2012
Rated 5 out of 5 by Low maintenance I love this rug! Its looks great and is really easy to clean. I was suppose to exchange the smaller size that I originally ordered for a bigger one but ended up keeping both because I like it that much! I put one in my son's bedroom and the other in the garage by the laundry area. November 21, 2012
Rated 5 out of 5 by I like the size and color choices and especially the price Being washable is the biggest plus. I need to return for a different color but that is only because it is so attractive, I will be using the rug in my entrance hall for the winter and not on my porch. DD November 21, 2012
Rated 5 out of 5 by This product delivers! The rug was just as depicted in the catalog -colorful and fun! November 21, 2012
Rated 4 out of 5 by i would buy it again Also a great look when upside down-its in a bedroom now November 18, 2012
Rated 5 out of 5 by Buy it! Love this rug..super stylish...updated my 1960's colonial dining room set. Soft for an outdoor rug and not plastic looking. Def would recommend to friends. November 17, 2012
Rated 5 out of 5 by Great Rug! I bought the Grey Chevron rug and it is perfect in my foyer. The gray is a soft gray so it is not too bold looking. I did have to buy a rug pad as i have hardwood floors and the rug would slide without the pad. Have received many complements on the rug! November 16, 2012
Rated 4 out of 5 by Really cool rug I really like my new rug! I purchased the gray/sand one in the largest size available and was really pleased with the price for that large of a rug. I'm using it in my dining room and although it has a little more of an "outdoor rug feel," it works perfectly in my room. My only complaint is that the gray looks a little more blue than gray to me. Online it looked more gray but in person it leans blue. But it actually gives some interesting contrast to my chairs that have a true gray in them. I am really pleased with my purchase! November 15, 2012
Rated 5 out of 5 by Just what I wanted!! The rug is fantastic. Well made. Great colors. The grey is a wonderful grey without a blue undertone. It was easy to unpack and with a little "prodding" the tight roll on one end uncurled and laid flat. That issue is bound to happen because of rolling it for shipment. I like how light it is; I have it on the patio and it's easy to pick up and shake any leaves/dust off it. Great design, product. November 10, 2012
Rated 5 out of 5 by beautiful rug! I love the quality of the rug and the color is even better in person! I loved it so much that I just ordered a second one for another room. November 10, 2012
Rated 5 out of 5 by Great Rug I bought this rug to put in my laundry room. It is perfect. I love the pattern. The black is more of a really dark grey. November 10, 2012
Rated 5 out of 5 by The chevrons are very stylish. Product is just as pictured; very good quality, and we're happy with our purchase. November 10, 2012
Rated 5 out of 5 by So happy with this purchase I ordered a medium sized gray for my front entry and two gray runners for a hall and kitchen. The color is really nice--perhaps a bit more of a blue gray, but that's ok. It looks nice with my SW Functional Gray walls. The rugs were rolling up around the edges, but now lay flat after a couple days. A rug pad is helping them stay in place. I agree with another post that mentioned how surprisingly soft they are for being indoor/outdoor rugs. What a wonderful thing! I loved the price too! I did return the second runner as I decided I didn't need it in the hall--but I'm keeping the other two and couldn't be happier. November 9, 2012
Rated 5 out of 5 by Great rug! Love this new rug. Using it in my kitchen near the sink. Have gotten many compliments. In fact, a visitor was actually going to go ahead and purchase the same rug because she loved it so much. One corner curls up a bit and it does shift slightly but overall very happy November 7, 2012
Rated 3 out of 5 by Practical for a dining area Overall, I'm happy. However, I don't think the rug(s) lived up to the reviews. I disagree that the rug is soft. November 7, 2012
Rated 5 out of 5 by Great find I purchased this after reading lots of reviews on this as well as other rugs. We are currently using it under our kitchen table and it is awesome! My 6 year old spilled rasperry Crystal Light on it about a week after we got it, and the stain literally came right up. I was shocked. It's soft enough though, that I am considering buying something similar for our family room which sees heavy traffic with four kids and a dog. November 4, 2012
Rated 4 out of 5 by Brings design into a dull space! I bought the Chevron Stripe rug to be used indoors. It looks really great in my entrance hall but the problem I am having is that it does not stay in place even with the rug pad that I bought. How can I steady it?? November 2, 2012
Rated 5 out of 5 by Great Looking! I bought this for my dining area. I have a stylish home but I also have kids and dogs so this was the perfect combination of style and function for us. I am very pleased! November 2, 2012
Rated 4 out of 5 by Very nice! We purchased the runner for our kitchen island area and it looks great. Some reviews cited that the corners curl up, causing a tripping hazzard. We didn't find that to be a problem at all. The natural color is darker than what shows in the catalog and online. But it still looks good! November 1, 2012
Rated 5 out of 5 by A great look! I purchased this rug for my entryway. It changed a boring small space to an interesting and inviting one. This was my first purchase (but not my last!) from Ballard Designs. November 1, 2012
Rated 4 out of 5 by Nice product for the price I am happy with this rug. I purchased it for my kitchen in the hopes that when it gets dirty I can just take it outside and hose it off. So far, I feel that it is a nice quality for the price. November 1, 2012
Rated 4 out of 5 by nice rug this rug brought a nice modern touch to my entry way, so far it is holding up well. the color is slightly darker than photo online but still nice. November 1, 2012
Rated 5 out of 5 by Love my rug- it is perfect for the kitchen! Exactly what I was looking for- goes great with all the stainless steel in my kitchen. Not black- more a dark grey. Easy to clean. November 1, 2012
Rated 5 out of 5 by Great Chevron rug This runner is so affordable and being and indoor/outdoor rug is perfect for my kitchen. Love the style and look of it. Still unpacking my house. November 1, 2012
Rated 4 out of 5 by chevron rug - indoor/ outdoor The rug works perfectly over my carpet. That was my biggest concern but it's fabulous. October 19, 2012
Rated 5 out of 5 by Love this rug! Color was pretty close to picture. Tan was a little darker than I expected but overall really love this rug! It did take a few days to lay flat but it wears well, cleans well and still looks new after 2 months of hall traffic! October 18, 2012
Rated 5 out of 5 by Beautiful and Durable Got the Chevron Runner for my laundry room. It looks great and is functional as well. It hides dirt, is easy to sweep (broom or vacuum), and looks very trendy. Seems like it will last forever, too!! October 12, 2012
Rated 5 out of 5 by instant Pizazz!!! Wow! What a snazzy design! The Chevron Stripe indoor / outdoor rug creates instant pizazz to my front hallway! October 7, 2012
Rated 5 out of 5 by An arresting design This is an eye-catching rug and can be used against light or dark colored furniture and is especially effective against brightly colored walls. I used the rug in my dining area but without a rug pad as it was well anchored by my furniture. Also, for a sisal rug, it's surprisingly soft on your feet. I love the versatility of this rug. I am getting new flooring so the rug will now go to my son who will use it in his home office. Obviously, I'd recommend it whole-heartedly. October 3, 2012
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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