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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chevron Stripe Indoor/Outdoor Rug 4.7 5 385 385
This rug is just what I needed and expected from the description. I wanted a "summer" rug for my laundry room, and this rug is perfect. It adds a modern touch to my traditional room, which is adjacent to my front hallway. July 2, 2012
Great pop of fun! This rug gives my traditional front entry a fun twist. We get lots of compliments on this rug, it's a piece that gets lots of attention. July 2, 2012
Great pattern, color, softness The chevron rug has rich color, trendy pattern, and softness to the feet - a great new look for a room which is occasionally full of children and grandchildren! Because of the way it will be used, I look forward to keeping it clean (after taking it to the deck!) by washing it with a hose. Hope it lives up to my expectations then. June 28, 2012
On trend, outdoor friendly- at a great price. My only issues with this rug is that mine has a slight flaw/snag a few inches from the border on one side where the weave is adjoined. No one seems to really even notice it but me. June 28, 2012
Great rug with lots of style This rug adds panache to any area! I ordered this for my mudroom and it adds style and the durability is unmatched! I am going to order one for my entry way as well! Great rug for the price! June 22, 2012
Great rug for great price! I bought this rug for my office. Looks great with my zinc gray walls, white cabinets, and black granite counters. I bought it in the gray/ivory stripe. Great rug for a great deal! June 16, 2012
Great addition to our screened in porch I was a little hesitant to order this because of the price but it was worth every penny. June 16, 2012
Love how it looks and functions! I've got two little kids and they are always making a mess under the table, this is so easy to clean! I love the color and the way it looks in my room. June 15, 2012
Love it I am obsessed with grey and chevron so this is perfect and so so reasonable! June 14, 2012
Great rug!! I love this rug! It fits great under my sink in the kitchen and cleans easily. I have spot cleaned it with water and that works very well. It is also soft to the feet which is very important because of its location. June 13, 2012
I love this rug !!! I expected this indoor/outdoor rug to be stiff and coarse like a sisal rug can be - but I loved the pattern and colour so much I took a chance and I am so glad I did!!! Besides the beautiful colour and chevron pattern (I purchased the grey w/sand) This rug feels soft under bare feet yet stands up well to a lot of foot traffic from the garden. I am using this rug in my Bungalo's kitchen...the floors and lower cabinets are fairly dark - this rug brightens every part of the room and gives so much visual movement I can hardly believe how wonderful it looks..this rug brings my 20's kitch into the modern world.. This rug is a great way to give an older kitchen a quick and easy facelift that's looks fabulous! I would easily recommend this rug - I already have to my friends.. June 10, 2012
Attractive rug The price was reasonable, the quality is good, and it's very attractive. I would recommend purchasing this rug. June 10, 2012
love this chevron pattern I ordered this rug for the chevron pattern but when it arrived I was even more pleased with the neutral gray color and the fact that I can use it indoors and outdoors. Great rug that will hold up to pets and kids! Will probably order another for our guest house! June 9, 2012
Super Stylish I ordered the black/sand runner version of this rug for our kitchen. It exceeded my expectations and I've already received compliments on it. I've also already recommended it to friends who asked where I got it. Love it! June 8, 2012
great rug!!! We wanted to spruce up our deck and this rug certainly fit the bill. Got this rug in black it looks beautiful with our white ballasters. There are so many choices out there we're glad we chose this one. June 6, 2012
Beautiful! Our new rug makes the living room look cozy and contemporary all at once. It's durable and easy to clean, completely worry free. I love it! June 3, 2012
A perfect rug indoors or out. We are very pleased with this rug. It is not only attractive it does not look or feel synthetic. Feels like wool or cotton. We are thinking about buying another for the kitchen. This one went on our front porch. June 3, 2012
This rug is really cute, but the colors are a little misleading from the catalog. The rug is really cute and worked perfectly in our pool area. Colors are a little brighter than depicted in the catalog. I thought the blue would be more American flag blue in actuality it was a much brighter blue. The rug shown in the picture was the grey version which looked more slate in the catalog and it is definitely plain grey June 1, 2012
Nice style for the price I ordered this rug, then read the previous review, and was concerned about my decision. I ordered the 2.5x5 rug in grey/sand. It arrived very quickly. To me, the picture is a good representation of the rug. There is some shadow of grey in the sand because of the weave of the rug. It is not a problem for me. Also, the photo shows the smaller scale of chevron on the smaller rugs. This is necessary, or else there would only be a zigzag and a half that would fit, which wouldn't look much like a chevron. It's a cute rug at a great price. I'm glad I ordered it. May 31, 2012
not as shown online I ordered the smallest size in the gray/sand. The rug that arrived has a smaller pattern and the colors are different than what is shown. Online the colors look like a medium gray and an off-white color. The rug that came was a very dark gray and the "off-white" was a "dirty" white because of the gray fibers that the lighter color is woven onto. Very disappointed but the cost of exchanging would equal the cost of the rug, so not worth it. Very disappointed May 25, 2012
Surpassed my expectations Ours arrived yesterday, quicker than I had anticipated. We ordered the brown and cream chevron in the largest size. It looks great on our screened porch and I'm so happy that I went ahead and ordered it before it is "discovered". It has a great price point for the quality. May 10, 2012
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug
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