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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
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Beautifully Made
I have three rocking chairs on my front porch and wanted to add a little something extra so I purchased the Sunbrella Canopy Stripe Red and Sand cushions. I was expecting something well made but was blown away by how perfect they are. They are stiff, but that is something that I want in an outdoor chair cushion so they will hold up over the years. I was so impressed that I bought cushions, pillows, and an auto-tilt umbrella in the same fabric for use in my back yard.
December 17, 2011
The product is well constructed and online pictures are accurate.
I bought several cushions and throw pillows to fit a variety of chairs around my pool. Your selection was vast, and I was able to fit every chair in the same color grouping. The product looks great and the cushions are well padded and comfortable. And it was great to find Sunbrella fabric at a reasonable price. This is the first time I've shopped Ballard Designs, I will be back and will tell my friends!
November 26, 2011
beautiful...just what I wanted.
Love these cushions and have placed another order for more...please please get them to me soon!!!! Need them before May 21 party...I am praying they get here.
The cushions are lovely, beautiful quality and I needed so many different sizes and shapes it was wonderful to find them at one place. Expensive when you buy so many...but they all match and look expensive!
May 6, 2011
Beautiful and very comfortable!
We ordered these box edge cushions along with the knife edge cushions (for the back support) for an iron patio set that we wanted to revive. It has brought new life to the set and the chairs feel completely new! The quality is unsurpassed, they are beautiful, very comfortable and made from the durable sunbrella material. We are looking forward to many seasons of use out of these cushions!
August 6, 2011
