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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Baluster Base with Glass 4.4 5 16 16
Lots of presence Thick 3/4" glass and dramatic base make this table's presence felt! We were looking for something that wouldn't hide our pretty rug (Turkestan) but didn't get lost in a very large room, and this worked beautifully. We picked the "antique white," relying on the photos of the base alone to determine its color, so we weren't surprized that it is more tan than white. We weren't prepared for how green the edge of the glass looks, but that's minor: we looked at many much more expensive tables but found nothing that came close to the look we wanted. Be aware that the glass just sits on the base, probably not a good situation for children/teens, although it seems secure enough for adult use (I can rest my elbows on it no problem). August 12, 2011
Pretty Table! Glass and base are quite substantial. Looks really pretty in my home - really exactly as pictured. Agree with the earlier poster that it would be even prettier if there were a design on the top. Also, agree with another poster about the fingerprints on the table. Need to be careful. Shipping was a little difficult. The table arrived a week early which was a nice surprise, but the glass did not arrive with the table. The glass took an additional three extra weeks to get - even though they are sold together. November 30, 2012
Perfect table base We wanted a base that had no legs but was artistic and beautiful. This base met all our needs. We combined it with a rectangular table top that is 36 x 48. I know most people would have used a round and our 48 round was perfect as well. But we added Ballard's coventry bench and wanted to have two people sit on one side. The overall effect is fantastic and we could not be more pleased. Base is perfectly balanced and glides easily to move it. Delivery was earlier than expected and the base arrived wonderfully protected. June 1, 2013
Look, but don't touch! I bought 2 of these to use for a rectangular glass top table. I bought the black over vintage wood. Absolutely beautiful to look at. My husband was sitting at the table and slid his shoe by the bottom of the base and the paint came right off! Right down to the white plaster!! For the price paid...I would have thought they would put a sealer or something on to make it more durable as a table base! It is beautiful now but won't be for long...I have 2 kids. For price paid, not worth the money!!! And waaaaayyyy toooo heavy to send back. September 9, 2011
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