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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Baluster Base with Glass 4.4 5 16 16
Pedestal base has beautiful shape. Beautiful table but I was left with the delivery man's finger prints along the top of the base. When we tried to clean them off we removed some of the finish. So to remedy that we painted the top of the base the color we were putting on the walls which seemed like a good idea but left small ridges that now look like random streaked areas when you put the glass top down. I've put a place mat down to cover these "bad spots" but am not totally satisfied. Moral of the story: MAKE SURE DELIVERY PERSON HAS CLEAN HANDS. October 24, 2012
Product is average. Paint missing on edge Product was packaged beautifully but once removed found that it was missing paint around top edge. Once glass top was placed in position found that the top of the pedestal is not completely flat so glass wobbles even with glass disk in place. Now the disk have to stay because it leaves a mark on the base. February 27, 2013
Romantic Dining The baluster base arrived in perfect condition and looked better than expected. It is very heavy, which is a good thing, the glass won't wobble. Be prepared to have someone help remove it from the box. It looks antique, real and expensive! November 11, 2012
Excellent Base! My base arrived earlier than expected and was nicely packed so no damage was done in shipping. It is not too heavy but just enough to be quite stable and sturdy. I loved the distressing on the base and the color was true as shown on the website. The only suggestion I would have to make this even better is to have an option for the top to be painted with a design or have more of a distressed look to make it interesting under the glass rather than just looking at a plain white octogon. I am going to paint a stensil design on mine in muted antique gold to accent my dining chairs. Overall, this was a great buy! October 18, 2012
I thought the color would be more black I thought the color would be more black, almost rubbed, but I still live the style of table. Will use with a glass top for a cozy breakfast/dinner area off kitchen. August 15, 2013
beautiful pedestal I bought pedestal base this with the round table top several years ago and was so happy to find that years later it is still available. I bought the 2nd one and this goes with any decor and can stand alone or use it with glass topper for table. I am now putting the 2 together with a long rectangle top for an elegant dining table with the ballard parsons chairs. If I ever move the pedestals are coming with me. April 20, 2012
Stunning addition to our kitchen This base was a stunning addition to our kitchen. We used it with an existing glass table top. June 8, 2012
Beautiful and simple design I've wanted this table for a number of years. I have a small dining room, and the glass top doesn't take up visual space and make the room look crowed. The wood base is somewhat distressed and gives the table a lived-in feel, so it doesn't feel too formal. The table seats 4 comfortably, and although I don't have my forever chairs, a slim profile chair would look best to compliment the simplicity of the table. December 21, 2011
LOVE IT!!! I had been searching for years for just the right base for my glass top kitchen table. The color is beautiful. Matches my cabinets exactly. It's not overly ornate, but adds the strong classic European touch I wanted. March 15, 2012
Perfect fit with my Tuscan decor This table base is beautiful and sturdy. I have furnished my home with a Tuscon flavor, and this was the missing piece for my large eat-in kitchen. It really brightened the room up with the glass top and light wood chairs. Depending on the chairs you use, the base is appropriate for a dining room as well. I just LOVE it and you will too! February 3, 2013
Poor Finish The shape & weight of the baluster base are great, however the finish was not even close to the finish depicted. The patina I chose was a rich brown with a gray wash. The finish that came was a very light red brown with no hint of a gray glaze whatsoever. I opted to keep the bases and took a $75 discount but I'm not really in love with the decision! Another note: it took about 2 weeks for the smell of the varnish to start to go away. December 29, 2011
The Baluster Base is an amazing product. It has the look and strength of marble, while being light enough to move with a lot less effort of marble. We used two as a base for a 4ox90 glass top-dining table-beautiful! January 7, 2012
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Product:TD077-Baluster Base with Glass