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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Under-Cabinet Mount Paper Towel Holder 4.6 5 135 135
Love it so much!!! This is the second one I have ordered. The first one was for me and the second for my mom- for her new home. She loves it too! It is very pretty and quite unique....great quality also. It's a perfect addition for a kitchen-everyone should have a beautiful paper towel holder....and this one is! March 31, 2011
functional and beautiful I mounted this directly to the wall instead of under the cabinet where we could get to it easily. It looks great and was easy to install. March 21, 2011
Very solid and secure mounted under the cabinet This was exactly what I was looking for to keep my towels off the counter but readily available. Design of the holder doesn't let the towels "run away" when you pull one off. Great item and great design. Love it. March 16, 2011
It was exactly as described This wrought iron holder is very attractive and was easily installed. It holds even the larger rolls of paper towels. It was delivered quickly. I would recommend it to anyone. March 16, 2011
love the look I was looking for something under the cabinet that wasn't 'plain-jane' and not plastic either. I was browsing through your catalogue and came accross this wonderful piece. It works well with my historic home. March 16, 2011
Unhappy. I think I was sent a package returned from another customer. The screws didn't fit. Unhappy with it. March 16, 2011
Great product!!! I love this paper towel holder, however, my cabinets don't have a deep enough lip to mount it. I am still trying to figure out how to use it as it is a great quality piece. March 16, 2011
Very sturdy I am very happy with this towel rack! It not only looks great, but it is heavy duty and can take the tugging of the towels without wobbling. March 16, 2011
Great Look I love the look of the towel holder because it gives a very regal look to my kitchen. Its a little heavy as solid iron so I would caution those wanting to purchase it to be conscious of where it will be mounted but I am very pleased with the item. March 16, 2011
Love it! I purchased the antique white paper towel holder with the Fleur De Lis design. It adds a touch of french country elegance to something as mundane as paper towels! I just wish that the fleur de lis segment was a bit smaller so I could slide the roll of paper towels right over it and on to the pole, without having to unscrew and re-screw the tip back on every time I change a roll of paper towels. That would make the design so much more convenient, especially for my mother who lives with me and has arthritic wrists. Otherwise, a well-made piece with lots of heft to it. March 16, 2011
Great piece, very functional I love my paper towel holder. It is very stylish and the roll of paper towels does not fall off because the ends screw on/off. Would definately buy again. March 16, 2011
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Product:BM070-Ballard Under-Cabinet Mount Paper Towel Holder
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