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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 166 reviewers.
Rated 4 out of 5 by great looking While the item is beautiful, it's more difficult to use than a regular paper towel holder. Make sure you don't mount it too close to a corner!! But very well constructed! I would buy it again next time I need one! October 10, 2011
Rated 3 out of 5 by Handsome product ... room for improvement of design. Overall, I like the look of the towel holder: it is substantial, has good lines, and looks good in my kitchen. However, I do not like the design of the end pieces. These pieces are quite heavy, awkward to remove, and then tricky to turn to line up visually with the other end piece. This is how I feel about it now. Perhaps over time I will adjust to this design. September 29, 2011
Rated 5 out of 5 by I love this product. I love this product. Not only for the functionality but for the style and quality. It's been a great addition to my kitchen. September 28, 2011
Rated 4 out of 5 by Rustic flair, technically yesterday The fluer de lis design is excellent along with the aged rust color for my country french kitchen. It is a quality piece. The one draw back is having to unscrew, then screw back in place the end finial to replace paper towels. I'm not trading it in though! September 27, 2011
Rated 5 out of 5 by Excellent Quality The quality of the product is excellent. It will withstand wear and tear for years to come - definitely worth the money. It also fits our decor just beautifully. It's amazing that it is available in so many styles and colors! I definitely recommend this to others. August 25, 2011
Rated 5 out of 5 by Looks great, good quality This looks really good and was easy to mount. You do have to provide the screws yourself. The only downside is that you have to unscrew one of the ends to change the towels. While a little inconvenient, it works fine. July 28, 2011
Rated 5 out of 5 by Beautiful Towel Holder I had been looking for an attractive paper towel holder for my kitchen, especially an under-mount to decrease the countertop clutter. All the other holders in the chain stores just weren't attractive or sturdy. I was ecstatic when I found this one at Ballard, and the price was unbelievable. When it arrived to my home, I was very impressed by the detail and quality. It is definately an eye piece in my kitchen and one that will last for years to come! Who would have thought a paper towel holder could do that! A definate thumbs up!! July 18, 2011
Rated 4 out of 5 by Cute touch to my kitchen remodel I have wanted this towel holder for a while, and never took the time to order it until recently with my new remodeled kitchen. So glad I did! There's nothing good looking out there, and even fewer under cabinet styles. I am so happy to have a good looking fixture & full use of my counter space! July 16, 2011
Rated 5 out of 5 by Great product!! Love my under cabinet mount paper towel holder!!! Great qaulity!!! July 14, 2011
Rated 5 out of 5 by It's beautiful but be aware of the space that you have to fit it Love it! but need to return it just because they don't explain that you need to have a lot of space to install it and take the heads out every time you change the towel(it wider that the specifications.So , be aware! July 1, 2011
Rated 5 out of 5 by This product looks great and is heavy duty! I absolutely love this paper towel holder. It is very sturdy, looks great, and allows jumbo rolls to be used without being crowded. This allows you to hang the holder further back under the cabinet and still allows plenty of room for the towels. Plus I've received many compliments on the design. I received it quickly and it was easy to install, just had to provide my own screws. June 20, 2011
Rated 5 out of 5 by Stunning! Love it! I love the paper towel holder! I receive compliments every time someone enters my kitchen. Its bigger than I thought it would be but It makes it look that much better. I actually hung it vertically. June 20, 2011
Rated 4 out of 5 by Perfect addition to my kitchen After a long search I finally found a classy looking paper towel holder that compliments my kitchen wonderfully. The product is very sturdy and easy to change out rolls. My only disappointment was that the hardware to install was not provided, and I do not recall that information being disclosed upon product purchase. I definitely look forward to making my next purchase through Ballard Designs! June 20, 2011
Rated 5 out of 5 by Convenient and good looking, I am jealous. My paper towel holder had receive more compliments than me. ;) Every body love it. June 3, 2011
Rated 4 out of 5 by Really very pretty Under-Cabinet Mount Paper Towel Holder This is just what I was looking for. It is sturdy and looks great although I cannot get the ends to line up with each other if I screw them on tightly. That would have made it five stars! June 3, 2011
Rated 5 out of 5 by Great product Works well and is great looking. My only complaint would be that it didn't come with mounting screws, but the extra counter space makes up for it. June 3, 2011
Rated 4 out of 5 by Beautiful, not the most functional Beautiful, custom looking piece. Don't mind that mounting screws not included, everyone will need different ones depending on where it is being mounted. Only negative is that it is not as functional as it's cheaper plastic versions. It takes a bit of time to change the paper towels out - you must unscrew the ends to change the tube! May 25, 2011
Rated 5 out of 5 by Classy and strong! We love this paper towel holder. It is sturdy and great looking. Would heartily recommend! May 23, 2011
Rated 5 out of 5 by Good Product I love this paper towel holder, it is very high quality. So much nicer then those old plastic holders. The main image in black shows exactly what it will look like, I could not be happier with this item. May 20, 2011
Rated 4 out of 5 by Great, quality item! Great product - excellent quality. A heavy, wrought iron holder. Beautiful detail on finials. Only drawback- you have to unscrew finial every time you change the roll, which takes a little time. Overall, a great product. May 18, 2011
Rated 5 out of 5 by Wonderful! Really like this paper towel holder. It is unique and elegant. I wish that when you order it, the image changed to what you selected so you are sure you ordered what you thought you were. Fortunately I guessed right. May 17, 2011
Rated 5 out of 5 by Quality product. Love this paper towel holder. It's mounted under the counter so it leaves lots of counter space available to use. May 14, 2011
Rated 5 out of 5 by Love the under-cabinet paper towel holder Love the under-cabinet paper towel holder! It's unique design sets it apart from others, functionality is great and last but certainly not least, frees up much needed counter space! May 11, 2011
Rated 4 out of 5 by Nice Nice looking. Easy to assemble. I only wish it had mounting hardware included May 5, 2011
Rated 5 out of 5 by It's a great addition to my new kitchen Updating a paper towel holder would have never occured to me untill I saw this one. May 5, 2011
Rated 5 out of 5 by This is a beautiful addition to my kitchen I just love my under cabinet paper towel holder. It adds such a sytlish element to my kitchen. Also functional, it keeps the towel roll up off the counter and out of the way. It is so beautiful that I wish there was a need for more than one in my kitchen !!! April 27, 2011
Rated 2 out of 5 by Extra Work I would have hoped that a product that is required to be mounted under a cabinet would include hardware so I dont have to go guess what type of hardware I need. April 13, 2011
Rated 5 out of 5 by Frees up counter space and tucks back under the cabinet! Great purchase. I was impressed with the quality, weight and look of the towel holder. The picture does not do it justice! The design is unique in that it can tuck further back under the cabinet if you want it to, but still very accessible. This is just what I was looking for and more...Thanks... April 10, 2011
Rated 4 out of 5 by This product is great! I love this paper towel holder - it looks great and is easy to install. My only wish is that you didn't have to unscrew the end every time to change the paper towel roll. April 6, 2011
Rated 5 out of 5 by I love the way it looks! Very unique and sturdy, it's very decorative yet functional. March 31, 2011
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Product:BM070-Ballard Under-Cabinet Mount Paper Towel Holder

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