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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Under-Cabinet Mount Paper Towel Holder 4.6 5 126 126
Happy with the holder I do like the under the counter holder. I love the space it opend on my counter and the look! My one complaint is you would need two hands to use this. It would be nice if there was a bar to hold the roll in place and remove with one hand. Also a minor issue no screws were included with the hanger. It was not an issue with us but could be if you don't have any. October 18, 2012
Love It! I love the way it looks in my new kitchen! It really adds a nice unexpected touch. November 24, 2012
attractive but not so easy to change I love the look of the holder, but find it a pain to change the roll of towels because you have to unscrew one of the end decorations to do so. It is heavy so if you drop it on anything while changing, it could break something fragile below it. October 15, 2012
Love it! I have been eyeing this product forever. And we finally moved into our forever house, so I immediately bought it. It looks fabulous. We also have the 2 tier basket for fruit that goes on the counter. So it completes our kitchen:) I would buy it again and again! October 6, 2012
Warning - does not come with mounting screws! Well made and love the style. Why not throw a couple of wood screws in the box and make it perfect? November 2, 2012
Stunning paper towel holder This is a beautiful paper towel holder. It is nice and solid and very stylish. I attached it to the bottom of a large spice rack I have on the wall. Great space saving idea. Thanks. October 7, 2012
very satisfied im happy with my purchase the only thing I wish is that it came with the mounting hardware. that's the only reason I gave it 4 stars. October 5, 2012
finally found it the perfect towel holder that matches the other accents in my kitchen and breakfast room. love the French feel and rust patina. i had an on-the-counter paper towel holder, but this is much neater and yields more counter space. September 5, 2012
Still a favorite, even after 7 years! I have this installed under my cabinet in my kitchen, next to my sink. Not only is it gorgeous and functional (taking paper towels off the countertop,) but it also has stood the test of time and DAILY usage. Black powdercoat finish is still as perfect as the first day I got it! Simple installation (just a couple screws) and durable. Highly recommended! July 16, 2012
Love it! I have had this wrought iron paper towel holder for over ten years. My daughter in law recently mentioned how much she admired it . I gave her one for a gift and she was thrilled. It looks great -as does mine ten+ years and three houses later! August 6, 2012
Under the counter, paper towel holder Love it - the rust metal is sturdy and it was easy to install. This holder looks really nice and truly compliments my kitchen. It's a good value for the price as well. Would definitely recommend this product to a friend. August 4, 2012
This product looks geat I needed a black paper towel holder for my kitchen. This product is everything I needed. It is sturdy and elegant looking. I would definitely recommend it. July 28, 2012
Love the look! It is a pretty paper towel holder and what I was hoping to find. The only draw back is changing the paper towels is a bit of a pain. July 16, 2012
keeps my towels handy This product keeps my paper towels handy and yet off the kitchen counter which there is little of at my house. It's very attractive and sturdy. June 24, 2012
Tasteful Pros: Pretty design without being "too much" and blends with any decor. Cons: You can't use existing holes from a previous under-cabinet mounted holder. Since it hangs from a rod it isn't held as securely on the ends enabling you to rip off a towel with one hand. Overall...I love it's style! April 25, 2012
Ballard Under-Cabinet Paper Towel Holder I ordered the under-cabinet paper towel holder in the wrought iron oil rubbed bronze finish. It goes perfectly in my kitchen. I had been looking for quite some time for just the right one. Not only does it look works great! Thanks! May 11, 2012
Best Paper Towel Holder :) I get so many complements on this :) Beautiful & Functional !!! June 22, 2012
Like it , but would be better if made in America The first one I received was broken. No problem getting the replacement. Sent it back and rceived a new one very quickly. It's a great way to get your paper towels off the counter and it looks great. However, I would be willing to pay more for a more substantial one, preferably it would be if it was made in America. March 18, 2012
LOVE IT!!!! I just love my paper towel holder!! It is so beautiful and conviently hangs from the cabinet so it doesn't take up counter space! I would definitely reccomend this product to anyone!!...already have! April 25, 2012
Love this! I was looking for a good under cabinet paper towel holder that would fit the style of my "cottage" kitchen. This is perfect! It has both functionality and charm. I now have one in my office and my mother wants one in her home. I highly recommend it! April 4, 2012
beautiful design I really love this paper towel holder. I've had my eye on it for a year now and finally ordered it, what took me so long! It was easy for my husband to mount, and now I always know where my paper towels are (no more serching the kitchen) and its beautiful and old world looking:) Sturdy and worth the money. February 17, 2012
Under counter paper towel holder Like the way it looks in my kitchen. The ends rotate, that is why I gave it a 4 star. I would buy it again. May 5, 2012
functional and decorative If you are doing a Tuscan theme as I am, this is the holder for you. It is quite substantial, so you don't have to worry when you rip off a papertowel. Not only practical, but part of my decor, as well. March 28, 2012
Solid construction and attractive too! I've been looking for something to compliment my kitchen and save counter space. This unique paper towel holder fit the bill. April 13, 2012
This product is what I was looking for I wanted something that was not the typical boring plastic under the counter paper towel holder and I did not want anything sitting on the counter. This product was exactly what I was looking for. It's beautiful and everyone who has seen it loves it. February 14, 2012
Love it! I've been searching for quite a long time for the right style towel holder and could not be more pleased. It's beautiful and of excellent quality. I would absolutely recommend it! March 14, 2012
This product is attractive as well as functional. I couldn't be happier with this paper towel holder. Not only does it keep the paper towels out of the way but it is very attractive in my newly decorated kitchen. I had to make an exchange and Ballard's couldn't have been more accomodating. February 3, 2012
Nice Looking Paper Holder! This is an excellent quality, unusual paper holder that looks wonderful and is easy to install. The ONLY drawback is the end has to be unscrewed each time you replace the paper. March 1, 2012
It is very easy to replace the paper towels. I absolutely love it. My mother-in-law has had one for years and I finally got around to ordering one for my kitchen. March 22, 2012
Perfect accent piece We just redid our kitchen in Natural Oak and wanted some contrasting accents. The pendant over the sink has the bronze so this was perfect for the towels. The fact that you have to unscrew the end to load another roll might annoy some (had one like it years ago) but it completes my picture so perfectly, it won't bother me! December 2, 2011
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Product:BM070-Ballard Under-Cabinet Mount Paper Towel Holder