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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Under-Cabinet Mount Paper Towel Holder 4.6 5 127 127
It is very easy to replace the paper towels. I absolutely love it. My mother-in-law has had one for years and I finally got around to ordering one for my kitchen. March 22, 2012
Like it , but would be better if made in America The first one I received was broken. No problem getting the replacement. Sent it back and rceived a new one very quickly. It's a great way to get your paper towels off the counter and it looks great. However, I would be willing to pay more for a more substantial one, preferably it would be if it was made in America. March 18, 2012
Love it! I've been searching for quite a long time for the right style towel holder and could not be more pleased. It's beautiful and of excellent quality. I would absolutely recommend it! March 14, 2012
The perfect look for kitchen with black accents. When I purchased this item, I already knew that the appearance and quality were wonderful because I'd used it at work. It is mounted on the wall behind the front desk at our spa where it has been cleverly repurposed as a holder for multiple rolls of ribbon that are used to decorate gift certificate boxes. It has held up beautifully to eight years of heavy duty and still looks like new. I love it even more in my kitchen where I have black accents. Changing the paper towel roll does take an extra minute because the finial on one side must be unscrewed, however it's beauty compensates for that minor inconvenience. What a fantastic value! March 7, 2012
Love it! It looks great! Even better than what I was expecting. Very pleased! March 5, 2012
Nice Looking Paper Holder! This is an excellent quality, unusual paper holder that looks wonderful and is easy to install. The ONLY drawback is the end has to be unscrewed each time you replace the paper. March 1, 2012
Beautiful Design This paper towel rack is beautiful. I searched everywhere for one like this. It was easy to install and use. February 23, 2012
beautiful design I really love this paper towel holder. I've had my eye on it for a year now and finally ordered it, what took me so long! It was easy for my husband to mount, and now I always know where my paper towels are (no more serching the kitchen) and its beautiful and old world looking:) Sturdy and worth the money. February 17, 2012
This product is what I was looking for I wanted something that was not the typical boring plastic under the counter paper towel holder and I did not want anything sitting on the counter. This product was exactly what I was looking for. It's beautiful and everyone who has seen it loves it. February 14, 2012
This product is attractive as well as functional. I couldn't be happier with this paper towel holder. Not only does it keep the paper towels out of the way but it is very attractive in my newly decorated kitchen. I had to make an exchange and Ballard's couldn't have been more accomodating. February 3, 2012
Great product! My husband just installed this and I love it! It is perfect for getting "clutter" off of your kitchen counters. Looks as beautiful as it is functional. January 29, 2012
Love It! It really is a piece of art. Well made, heavy and durable wrought iron. I love looking at it! January 13, 2012
Beautiful piece. Would be better if it came with mounting hardware! Beautiful piece. Would be better if it came with mounting hardware! December 21, 2011
prettiest paper towel holder you could find so pretty and decorative - you forget it functional December 9, 2011
A Perfect Solution! Rather than continue to pull out 'one' paper towel sheet at a time from under the sink in my laundry room, this Paper Towel Holder works perfectly under the shelf. It proved to be the perfect solution and a wonderful addition to the room overall. December 9, 2011
Perfect accent piece We just redid our kitchen in Natural Oak and wanted some contrasting accents. The pendant over the sink has the bronze so this was perfect for the towels. The fact that you have to unscrew the end to load another roll might annoy some (had one like it years ago) but it completes my picture so perfectly, it won't bother me! December 2, 2011
Beautiful! Who knew you could call a paper towel holder beautiful. I always kept my paper towels under the sink, but this paper towel holder is like a beautiful accessory for you kitchen! November 12, 2011
Ballard Under Cabinet Mound Paper Towel Holder This product came quickly with all its pieces. We had to use our own mounting screws to ensure the screws do not punture through the bottom of our cabinet. Looks great and very sturdy. It is a little time consumming to change out rolls. You have to unscrew the end piece to get the paper towels on and off. This actually takes alot of time. Other than that... I love it. November 7, 2011
Great product! Bought this as a gift for my mom. She loves it! It is exactly like you see in the catalog. The only negative is that it did not come with any mounting hardware. No screws, etc. November 5, 2011
Wrought iron paper towel holder This undermount paper towel holder is beautiful!! I love it in my kitchen!! Keeps my counters clutter free. Have received several compliments on it!! I highly recommend it!! October 27, 2011
Beautiful and easy to mount! I have had so many compliments on this item. It was very easy to mount. It is made of durable materials and I know it will keep it's shape for years to come. I have had 5 different friends and family members ask me where I got it...they want one too! I highly recommmend this item! October 23, 2011
great looking While the item is beautiful, it's more difficult to use than a regular paper towel holder. Make sure you don't mount it too close to a corner!! But very well constructed! I would buy it again next time I need one! October 10, 2011
Handsome product ... room for improvement of design. Overall, I like the look of the towel holder: it is substantial, has good lines, and looks good in my kitchen. However, I do not like the design of the end pieces. These pieces are quite heavy, awkward to remove, and then tricky to turn to line up visually with the other end piece. This is how I feel about it now. Perhaps over time I will adjust to this design. September 29, 2011
I love this product. I love this product. Not only for the functionality but for the style and quality. It's been a great addition to my kitchen. September 28, 2011
Rustic flair, technically yesterday The fluer de lis design is excellent along with the aged rust color for my country french kitchen. It is a quality piece. The one draw back is having to unscrew, then screw back in place the end finial to replace paper towels. I'm not trading it in though! September 27, 2011
Excellent Quality The quality of the product is excellent. It will withstand wear and tear for years to come - definitely worth the money. It also fits our decor just beautifully. It's amazing that it is available in so many styles and colors! I definitely recommend this to others. August 25, 2011
Looks great, good quality This looks really good and was easy to mount. You do have to provide the screws yourself. The only downside is that you have to unscrew one of the ends to change the towels. While a little inconvenient, it works fine. July 28, 2011
Beautiful Towel Holder I had been looking for an attractive paper towel holder for my kitchen, especially an under-mount to decrease the countertop clutter. All the other holders in the chain stores just weren't attractive or sturdy. I was ecstatic when I found this one at Ballard, and the price was unbelievable. When it arrived to my home, I was very impressed by the detail and quality. It is definately an eye piece in my kitchen and one that will last for years to come! Who would have thought a paper towel holder could do that! A definate thumbs up!! July 18, 2011
Cute touch to my kitchen remodel I have wanted this towel holder for a while, and never took the time to order it until recently with my new remodeled kitchen. So glad I did! There's nothing good looking out there, and even fewer under cabinet styles. I am so happy to have a good looking fixture & full use of my counter space! July 16, 2011
Great product!! Love my under cabinet mount paper towel holder!!! Great qaulity!!! July 14, 2011
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Product:BM070-Ballard Under-Cabinet Mount Paper Towel Holder