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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Under-Cabinet Mount Paper Towel Holder 4.6 5 151 151
Just what I wanted. We have recently remodeled our kitchen and choosing this under cabinet mount paper towel holder was a perfect addition. The colors of the kitchen include a lot of black and white, as well as black fixtures. I never liked taking up counter space with paper towel rolls, so mounting the roll under a cabinet was our best option. The sturdy, black wrought iron style of paper towel holder fits in beautifully. It keeps the paper towels handy within easy reach and looks gorgeous. It's one of my favorite features of our new kitchen. August 6, 2015
Love the look of it in my new kitchen This product is wonderful, in that it handsomely gives me more counter space. Disappointed in the time it takes to change the towel roll, since the design piece on the end does not just slip on and off, it screws on. Just an FYI. July 22, 2015
Great function This under mount paper towel holder is awesome. My old one sat on the counter always in my way when preparing meals. I wanted it out of my way, indestructible, and decorative. Got it all. Thanks July 13, 2015
Looks great in my kitchen When we first moved into our new house I refused to buy a paper towel holder because I already have a nice standing one in an unpacked box - somewhere. However, when I saw this in the catalogue...I had to get it. We chose the spear fleur and it looks fantastic!! While I haven't had to change the paper towels out yet, it is great having the extra counter space!!...oh and it LOOKS great!! June 26, 2015
  • 2015-08-11T10:26:09.266-05:00
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Product:BM070-Ballard Under-Cabinet Mount Paper Towel Holder
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