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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 445 445
Great Tote! I purchased these totes for my daughter who recently got married (with her new initials) and her bridesmaids with their names (using the thread to match their dresses). Because of a mix-up (an error on my part), I had to call Ballard and try to get the brides bag here in a matter of a few days for the shower. The customer service reps went above and beyond in helping me out. Although they could not guarantee the tote would make it here in time, they would try their best. The tote did make it in time and all the girls loved them. The totes were used on the wedding day to carry their belongings to the wedding venue and have been used several times since for everyday needs. The totes are very roomy, lightweight, very durable. Thank You Ballard for your help and your very nice reps. I am going to order more bags for Christmas gifts because everyone at the shower loved the totes as well! October 11, 2012
Off color I wish I could give this a higher rating. I have mixed feelings about it. I ordered 3 bags. One pink for myself and 2 plum for gifts. The pink is bright and vivid, almost to bright for an everyday bag. The plum is a horrible color. It's basically a lavender tinted grey. I knew it would be muted from the website, but it's hard to put that color in the purple family. I wish I could return them, but since they were monogrammed I can't. The monogram is my other issue. The samples shown help, but it's really hard to vision what different letters will look like in different script. I wish Ballard put samples of all letters in each font. I might have chosen differently. I do love the size of the bag. The zipper closure is great too. Handles could be a couple inches longer to fit on the shoulder better. June 23, 2015
Makes a lovely thoughtful gift! I ordered these bags for my bridesmaids and they're perfect! They're made of jute but backed with a clear coat inside. They also zip closed and have an internal zippered pocket. These would make a great little gift, and with Bring Home Ballard they can't be beat anywhere. Trust me, I looked! For picture reference these are size medium in spa and navy with cream embroidery in style 23. June 11, 2015
Great product for a great price. I ordered green, which appeared in the picture to be a yellowy summer green. What arrived was a very fall sage green. Would like the handles to be longer to allow this to go over the shoulder. A great value for the price, just not exactly what I was expecting. June 11, 2015
  • 2015-07-03T07:50:07.835-05:00
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Product:AM576-Ballard Tote Bags
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