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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 439 439
Awesome bag for an "on-the-go" girl! This is a very useful bag for all kinds of reasons. I have used this bag as an overnight bag, an airplane bag, a gym bag. It is my go to travel bag. I will be giving this bag as a gift in the near future. It is a great price and it is huge! It fits everything you'd need. I also bought the matching make up bag and it is a very cute set! I'd definitely recommend this to anyone looking for a carry all bag. January 21, 2015
Nice personalized monogramming! I bought 2 & would have returned them had they not been monogrammed! One was a nice plum color, the other one turned out to be a awful "pea soup" green, & the green one came very wrinkled too!!! January 17, 2015
A classic This will become anyone's go-to tote bag. It is the second one I buy and just as great as the first. My only negative comment would address the thread colour: far from the metallic type I chose. Not bronze but rather light brown. January 17, 2015
FAVORITE WEEKEND BAG I bought this as a gift for my granddaughter who likes to travel light. This bag s he adores and can go to an overnight or a weekend with no problems. She loves the aqua bag and brown monogram. January 17, 2015
These are amazing bags I got this as a gift and I just love it. The size is great and i love that it has a zipper for taking on the plane. I got many compliments on it when I was traveling. I will purchase these for this year's birthday list!!! January 15, 2015
The totes are beautiful! I love the material and engraving. They were a wonderful Christmas present. Great quality and size. I will be ordering more. Always a pleasure ordering from Ballard. Great customer service and quick delivery. Thank you. January 12, 2015
Tote bag This was a gift to me. I had purchased this item a couple of years ago for my sister-in-law as well. We both loved the item. January 11, 2015
Didn't realize it was burlap - kinda rough Product was lovely in pictures. But I was disappointed to find that they were made out of burlap and very thin for the price. I had them monogrammed, which was beautifully done. Overall disappointed. January 5, 2015
A wonderful value! The tote is exactly what I wanted and I couldn't be happier. I plan to buy more of the same but in different colors! I now have three: one large with a bee emblem and two smaller totes in brown tones. January 1, 2015
Very Practical. The color choices are a good selection. Very good that the Tote bag has a zipper closure. Also, the inside material is cleanable. And the ability to have the tote bag monogrammed makes the totebag even more attractive. Can be use as a book bag type, an electronic device carrier, an under the seat bag for airplane travel etc.. December 25, 2014
Makes such a nice gift! Ordered this in red and had monogrammed for my girlfriends birthday. It was a hit! Was unveiled in front of a group of other friends and everyone thought it was wonderful. Pretty color and wonderful Monogram. I would recommend that if giving it as a gift, to let it "air out" a few days to eliminate the Jute aroma. Thank you . I will order again December 21, 2014
Quality is suspect. I expected the quality to be better based on the catalog pictures. My tote is very uneven and rough in texture. The monogram is nice as is the color. Otherwise it was a bit of a disappointment for me. December 11, 2014
Beautiful tote bag I bought the jute tote bag in a coral color for my niece as a bag for school. It turned out beautifully with her name in ivory thread. I have bought many of these as gifts and they are lovely and affordable. December 2, 2014
One is not enough! I love this bag so much I have two of them. They also make great presents, monogrammed for a special person. The handles are strong, leather and great looking as they provide a great match with the rugged fabric. I have used the bag at the beach and for shopping. (not groceries). November 9, 2014
Great buy, multi-use, great gift I LOVE these bags. I use mine all of the time when taking a few things along for a day of errands, an overnight stay at a friends, take to work... so versatile. I got all of my bridesmaids a gray bag with their monogram and they all love them. So classic! October 2, 2014
Nice bag Recently bought this bag and have already used it more than I thought I might. It seems like it will be durable and I hope it withstands regular use! The only thing is that the color is a little different than I wanted - I chose the grey, but it has a bit of a greenish tinge to it. September 27, 2014
nice I like the bag very much but have a big issue. The bag arrived VERY wrinkled and it's difficult to get them out. I have tried using a wet pressing cloth and still it is wrinkled but in time maybe they will come out. The bag is well constructed with a light plastic lining.. I think it will hold up well. LIKE the BAG....hate the wrinkles!! September 27, 2014
Not as expected This bag looks very straw-like and tends to shed on clothing. The upside is that is very large and even when full it is not uncomfortable to carry. September 24, 2014
Perfect tote-very vesitale I purchased this tote for my daughter-in laws birthday gift. She uses it daily. She is a teacher and has told me that she uses it to carry her papers and iPad. She absolutely loves it and just recently used it to go to the beach for the Labor Day weekend as well. September 7, 2014
Love the bag, but it's not red! I still recommend this bag because I have had two and love them; however, I ordered the red for my sis-in-law, and it is not red. It looks magenta...not red at all. Do not order red if that's what you want. August 29, 2014
Great value for the price I ordered the bag as a gift - great size and value for the price. The zipper seems a bit fragile but other than that the bag is perfect. I ordered the bag in Spa with dark blue lettering - looks fabulous - bag is exactly as described. July 7, 2014
tote bag this was a gift.... recipient has sent a thank you and said she liked it July 6, 2014
Perfect summer bag! I love these monogrammed bags and bought them in three colors. My purse organizer fits perfectly so it's easy to switch to the color bag I need. They're summery and casual yet the monogram dials them up a little. Perfect summer accessory! July 6, 2014
Would be nice if there were more pockets inside I gave this as a gift to my mother. I walked in to a Ballard store and the monogrammed sample happened to be her initials exactly! It was also 20% off as well. She was thrilled with the gift, and I was happy to find something for her so easily and at a great price. July 2, 2014
Cute bag! I love this cute bag! I got the medium size, in sand color with a white monogram, style 14. The monogram looks great and my bag was delivered in 1 week. Although I'm not sure what I'll use it for just yet, I'm glad I got it. For now, it's sitting by my console table, looking adorable. The material is a bit stiff, as some others pointed out, however it is made of jute, so that should be expected. At this price, you really can't complain. June 29, 2014
this product is versatile. I've used my tote for travel and I've packed my lunch. Love it. June 22, 2014
Great Shopping or Beach Bag!! I actually ordered three of these bags, one for myself and two as gifts. The bags are very large, great for shopping, beach, travelling, etc. Has a zipper closure, bag is very well made, great leather handles and for the price, it was a steal. I actually will come back and order more for myself but a smaller version I can use as a Handbag. Great Tote and Well Made for the price! June 19, 2014
This product is a decent value Liked look of bag, but disappointed the strap became separated from the brad after one week. June 18, 2014
Great Summer Bag! Love my Summer straw tote- lightweight, fashionable, spacious and sturdy! The perfect gotta have it item for everyday wear or go to bag for the beach June 18, 2014
Love the monograms I bought the tote bags for my girl friends when they came to visit me. I had their names monogrammed on their bag and filled them with goodies, they were a huge hit. They all loved them. I have bought them before for my 4 daughters and I have one too. LOVE them!!!! June 16, 2014
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