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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Ballard Tote Bags -Large 4.4 5 425 425
Great buy, multi-use, great gift I LOVE these bags. I use mine all of the time when taking a few things along for a day of errands, an overnight stay at a friends, take to work... so versatile. I got all of my bridesmaids a gray bag with their monogram and they all love them. So classic! October 2, 2014
Nice bag Recently bought this bag and have already used it more than I thought I might. It seems like it will be durable and I hope it withstands regular use! The only thing is that the color is a little different than I wanted - I chose the grey, but it has a bit of a greenish tinge to it. September 27, 2014
nice I like the bag very much but have a big issue. The bag arrived VERY wrinkled and it's difficult to get them out. I have tried using a wet pressing cloth and still it is wrinkled but in time maybe they will come out. The bag is well constructed with a light plastic lining.. I think it will hold up well. LIKE the BAG....hate the wrinkles!! September 27, 2014
Not as expected This bag looks very straw-like and tends to shed on clothing. The upside is that is very large and even when full it is not uncomfortable to carry. September 24, 2014
Perfect tote-very vesitale I purchased this tote for my daughter-in laws birthday gift. She uses it daily. She is a teacher and has told me that she uses it to carry her papers and iPad. She absolutely loves it and just recently used it to go to the beach for the Labor Day weekend as well. September 7, 2014
Love the bag, but it's not red! I still recommend this bag because I have had two and love them; however, I ordered the red for my sis-in-law, and it is not red. It looks magenta...not red at all. Do not order red if that's what you want. August 29, 2014
Great value for the price I ordered the bag as a gift - great size and value for the price. The zipper seems a bit fragile but other than that the bag is perfect. I ordered the bag in Spa with dark blue lettering - looks fabulous - bag is exactly as described. July 7, 2014
tote bag this was a gift.... recipient has sent a thank you and said she liked it July 6, 2014
Perfect summer bag! I love these monogrammed bags and bought them in three colors. My purse organizer fits perfectly so it's easy to switch to the color bag I need. They're summery and casual yet the monogram dials them up a little. Perfect summer accessory! July 6, 2014
Would be nice if there were more pockets inside I gave this as a gift to my mother. I walked in to a Ballard store and the monogrammed sample happened to be her initials exactly! It was also 20% off as well. She was thrilled with the gift, and I was happy to find something for her so easily and at a great price. July 2, 2014
Cute bag! I love this cute bag! I got the medium size, in sand color with a white monogram, style 14. The monogram looks great and my bag was delivered in 1 week. Although I'm not sure what I'll use it for just yet, I'm glad I got it. For now, it's sitting by my console table, looking adorable. The material is a bit stiff, as some others pointed out, however it is made of jute, so that should be expected. At this price, you really can't complain. June 29, 2014
this product is versatile. I've used my tote for travel and I've packed my lunch. Love it. June 22, 2014
Great Shopping or Beach Bag!! I actually ordered three of these bags, one for myself and two as gifts. The bags are very large, great for shopping, beach, travelling, etc. Has a zipper closure, bag is very well made, great leather handles and for the price, it was a steal. I actually will come back and order more for myself but a smaller version I can use as a Handbag. Great Tote and Well Made for the price! June 19, 2014
This product is a decent value Liked look of bag, but disappointed the strap became separated from the brad after one week. June 18, 2014
Great Summer Bag! Love my Summer straw tote- lightweight, fashionable, spacious and sturdy! The perfect gotta have it item for everyday wear or go to bag for the beach June 18, 2014
Love the monograms I bought the tote bags for my girl friends when they came to visit me. I had their names monogrammed on their bag and filled them with goodies, they were a huge hit. They all loved them. I have bought them before for my 4 daughters and I have one too. LOVE them!!!! June 16, 2014
great Bought 8 of these bags for bridesmaids gifts and filled them with supplies for the day! Girls loved them and I know they will use them constantly. Only wished I had bought one for myself! June 15, 2014
Great Gift Purchased several of these bags for gifts. They were perfect! Great value! Nice quality and workmanship. Very pleased with the personalization options. June 12, 2014
My daughter loves it! I purchased this bag for my teenage daughter to take to swim parties and over nights. She loves it and uses it all the time. The size is perfect for one day outings. It's a little lighter weight than I expected but overall I am very happy with it. June 9, 2014
Excellent! Purchased them for my bridesmaids in my wedding and couldn't be more pleased!! They are wonderful and will be very helpful!! June 9, 2014
Great bag; unimpressive monogramming. I ordered these as graduation gifts because I have one myself and use it all the time. It's held up great for years and the monogramming looks great. When these arrived I was not pleased with the way the monogram looked. I chose the script letters and they are too widely spaced, unlike what's shown in the catalog. It does not look like a classic monogram. June 6, 2014
Love I love giving these as gifts to all my friends! Especially those with unique names! Very roomy and sturdy! June 6, 2014
Just as Depicted Received my tote bag and it was exactly as it's shown in the description and picture. The medium size is PERFECT and easily fits things about the size of a letter size file folder/ 17 inch laptop. Love it! May 31, 2014
Quality Product at a Phenomenal Price I'm impressed with the quality of the bags at this price point. I would not hesitate to give these as a gift. I'm using mine to travel back and forth from home to vacation home. They travel well, and hold more than the look like they can hold. These sturdy bags are worth it! May 28, 2014
Great bag. Love this bag. Only thing very disappointing was the color I chose. The green is not the bright spring green shown in the catalogue. It is a drab dark olive. Originally got this bag in the white, had it monogrammed and used it to death. The leather handle pulled away from bag. Because of price of bag originally it was going to cost MORE to repair the bag at the cobbler than what I paid. Just decided to reorder but in a different color. Still love the bag but the color was very very disappointing. May 19, 2014
Love the color/ shape/ size/ everything! This bag is the perfect beach/ pool bag! I love the color (I ordered the Aqua). It is a sublte tone- not a bright obnoxious blue at all- very classy. I love it! May 14, 2014
Love the bag Was looking for a great bag for the beach reasonably priced and monogrammed. This bag met all of the requirements. I also purchased 4 others for graduation gifts. May 2, 2014
Fabulous and functional! This bag is absolutely Amazing. Lightweight enough to fold up, but sturdy enough to carry quite a bit. The monogramming gives it an extra special touch. L O V E it! April 30, 2014
Strong leather handles with vinyl coating on inside. Good strength for daily use. I use this handy tote everyday. Ballard always brings good quality, great design and fair prices to all their products. I have ordered 3 of these for gifts and everyone I have given them to love them. Thank you again Ballard. April 24, 2014
Great Product, no communication I ordered the medium size bags as bridesmaid gifts and it's the perfect size, good for an overnight bag and all the goodies for the big day! I got them monogrammed and it was beautiful, centered and thick. The colors are pretty much right on. The straps are a bit short, but overall this is a well made product and I'm very happy! Luckily I had plenty of time as I ordered these early but there was no communication after I placed the order until 10 days later when they sent 2 emails one saying thank you and another saying the bags were shipped. There is no tracking information and just a 5-7 day expectancy date after they're shipped. So leave yourself plenty of time when ordering these! April 22, 2014
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Product:AM576-Ballard Tote Bags

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