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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Tote Bags -Large 4.4 5 436 436
Medium tote bag It holds everything I have and is attractive. Great summer purse. I only wish it had more pockets or zippers. Worth every cent. Need yet a smaller version and wish I could afford all colors. June 16, 2011
Great Bag! I ordered this bag for each of my bridesmaids with their monogram. They absolutely loved them. The medium tote is the perfect size for everyday. June 5, 2011
Brilliant!!!!!! Loved so much recommended to everyone I knew and didn't know... would love Navy in Medium tote but thrilled all the same.... definite reorder and staple... friend ordered 4!!!!!!!!!!!! June 1, 2011
Great Bag! I purchased two of the medium size bags and had my dogs names embroidered on them. They are great for loading up doggy stuff when it's time to take them to the kennel. That way there's no confusion as to whose food and meds are in which bag. The bags look great and the embroidery is in large, easy-to-read, type. May 19, 2011
Perfect for book club meetings I purchased one for each of our book club members. I choose each members favorite color and then put their name on it. Now we all have our bags for meeting night. What happened to all the bright colors though? Now I see neutrals more in your selections. Love the totes! May 19, 2011
Great bags at very reasonable price! These bags are great. My daughters use the small ones for book bags and we have given the large as gifts. I also use the large one to carry my laptop in a padded case and my printer. The bags can handle heavy items and are stylish. May 19, 2011
Best Gift!! I absolutely LOVE the large tote! I have purchased well over 6+ and given them as bridal shower and Christmas gifts. For the price point and quality there is truly NO better present out there! May 18, 2011
Durable Tote that holds its shape well I love this tote. It's very durable and holds its shape. I can toss in magazines, snacks and am umbrella - it's great to transport the "little extras" that are too big for a purse. May 16, 2011
Awesome Tote! I ordered the Medium Tote thinking I would use it to carry my lunch, take work back and forth from the office and home, and any other incidentals… but when I got it, I couldn't believe how pretty is. I plan to use it as a purse. I love that the bag is sturdy and stands up on its own. The engraving is absolutely beautiful. I definitely recommend it!! In fact, I plan to give a couple as Christmas presents this year. May 13, 2011
Perfect for the Farmers Market - ATTENTION ALL GREEN SHOPPERS! This is an excellent bag for shopping! The color and design are perfect for shopping at the market. It even has a small pocket on the inside with a zipper, that stores your id, cash, etc. As our concern in regards to plastic bags, bottles, etc. increases, this is a perfect alternative to take to all markets....The initialed letters add a perfect touch of class to this piece. Excellent investment....I am going to purchase several for friends. Great value. Great Gift. Thank You Ballards! Keep up the good work. May 5, 2011
Can't live without this bag! I received this bag as a birthday gift last year and just recently gave one each to twelve of my friends! The only thing I'd watch out for is that the "lime green" is not lime. It is more like sage green. Other than that, these bags are a "must-have' for any woman on the go. May 5, 2011
I really like this bag... This bag is great for it's size, I like the fabric and style, however, I would have liked to see what my monogram looked like ahead of time in the font I chose as I would not have chosen the one (font)I did. Live and learn. May 5, 2011
very nice bag! Great for the beach but I was disappointed with the colors. they were not as vibrant as they appeared online. I ordered aqua and pink. Otherwise. Great bag for the money. May 4, 2011
Nice way to personalize gift I purchased two of these bags as thank you gifts for the planners of my bridal shower. They loved them. The embroidery was very nice. The bag itself was a little cheap but for $20 it was what I had expected. They did send me the wrong bag with one of them but customer service was great and immediately ordered the correct one and could not have been nicer. May 2, 2011
jute bag a bargain I rarely purchase purses or bags but decided to try the jute bag because of its price and size. I also purchased one as a gift. The monogram looked great and the jute is coated with some sort of plastic/rubber lining to keep the shape well. It is roomy inside. The only thing I would like to see different is to have had longer straps. For a handheld bag it is fine, but because of the size, it would be nice to swing it over my shoulder but the straps are a bit too short to do so comfortably. May 1, 2011
The perfect gift! These cute totes make great gifts! I had one personalized with my friend's name and filled it with beach essentials for her upcoming vacation. It turned out better than I had hoped! May 1, 2011
LOVE THIS BAG!! Used this bag as a carry-on for flying/travelling and got SO many compliments. Nice weight and sturdy handles. I also gave these as Christmas gifts and I think they were a big hit because I see everyone I gave one to using them constantly! (regarding the lady who got an off-center monogram, I have found Ballard communication regarding backordered items and customer service to be A+. It's been my experience that when there is a problem they bend over backward to make it right!) Will definitely buy more of these!! April 27, 2011
Excellent value for the money. These bags were presents for my granddaughters. They loved them and I thought they were of excellent quality for the price. April 22, 2011
Love this bag! I ordered two of the medium sized monogrammed bags. They are great! The inside is coated so it is easily cleaned. It is a great casual bag! April 17, 2011
Great bag! Great bag at a great price. Holds beach towels, magazines, suntan lotion - about everything you need for a day at the beach. Will also fit underneath an airline seat for a carry-on. April 14, 2011
Very disappointed! Very disappointed. Bag not the color shown in picture. Last initial narrower than first two. I will probably never carry this bag. April 14, 2011
Love the look! I used this tote as a place to stash my needlework beside a favorite chair in my living room and it looks fabulous. April 6, 2011
Good bag with great personalization options Great gift option; well made with lots of color and personalization options! April 3, 2011
Nice bag with a monogram issue! I purchased two bags. One medium tote for me and one large for my daughter(birthday). Mine is perfect, I had my initials monogrammed on it. My Daughters would have been perfect if her monogrammed name was centered on the bag. Its off about 1"...very noticeable. April 2, 2011
Super cute! I bought this to use as my beach bag. It is periwinkle with white monogramming. SUPER CUTE!!! March 31, 2011
Fabulous tote bag. I personalized these items with friends names or their dogs' names to give as gifts. I have a number myself that I use as well. It is perfect as a purse, bag for handling dog materials and great as a carry-all for groceries (get the large for that) because it has a zipper and a heavy plasticized lining so water won't leak through. They are not expensive for the quality. A friend of mine is going to buy them to give as gifts to her bridesmaids. March 17, 2011
great size i love my bag have had it for years and was finally able to give one as a gift. March 17, 2011
Love my tote! I bought my tote bag several years ago. I love it. I've used it regularly and it's stood up to everything I've given it. I recently bought one as a gift, with a personal monogram. It came out exactly as I'd imagined. I was proud to give it to a very good friend with very good taste. March 16, 2011
Great quality! I highly recommend Ballard totes.....great for gifts or a nice treat for yourself! March 16, 2011
Great TOTE!! I love my large TOTE, I used it for my Cancer Chemo BAG. I could carry everything I needed for my long (6 hr.) chemo treatments. Then I gave 13 as 'thank you' gifts. All the girls enjoy the totes. It's great to travel with on the plane, as a purse. Stick your smaller purse inside and carry an extra sweater, book, & pillow in the tote. GREAT March 16, 2011
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Product:AM576-Ballard Tote Bags
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