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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 517 reviewers.
Rated 5 out of 5 by Excellent Quality and details. Bought these as Christmas gifts for clients and friends. Monogramming was perfect and totes were a big hit. Love the zipper feature, leather handles and zippered inside pocket. December 30, 2011
Rated 5 out of 5 by The colors were great, they are roomy and just great! I took advantage of the sale and bought each of my GNO gal friends one for their 2012 birthdays! Love them! December 30, 2011
Rated 2 out of 5 by thread on initials were skimpy and embarrasing to give as gift I have ordered a number of the totes for gifts over the last few years and have been pleased until now. The thread on the monogramming was skimpy and did not do a good job on the monograms as they have in the past. I had no choice but to give the three that I ordered as they are nonreturnable. I will not order these in the future. December 30, 2011
Rated 5 out of 5 by great personalized gift bought 4 as christmas gifts. everyone loved them. looks alot more expensive. December 30, 2011
Rated 5 out of 5 by great bag ! Love this bag- the monogram really adds to it- great size for beach or for a weekend bag- very the natural leather handles- bet they will age nice over time- was amazed how quickly I got it considering that I had it monogramed December 29, 2011
Rated 5 out of 5 by Excellent product All of my gift recipients loved their bags, and have received many compliments! Loved the personalization! December 29, 2011
Rated 5 out of 5 by Overall great bag The bags were bought for ladies in office for Christmas gifts and wifes of the owners. Hands down they were a big hit, all looked great and seem to be sturdy bags that will stand the test of time. BIG hit and highly recommend. Thank you Ballard Design for making me look good. December 29, 2011
Rated 5 out of 5 by I love the totes I have bought 7 totes for Christmas gifts. I just love every single one of them! I got 3 of the icon ones and then the rest were monogrammed. Everyone was so impressed with them. I am taking 5 of them to Illinois in January for our Christmas there. I feel so proud to give them and I could afford them! Thank you for these wonderful opportunities for my friends and family. December 29, 2011
Rated 5 out of 5 by Best bag ever!!! I just love this bag!! use it for everything; gave my daughter her own for Christmas and am getting great reviews from her as well!!! December 29, 2011
Rated 4 out of 5 by Good product for a good value. I have the large tote bag and recently ordered the medium as well. I also ordered the large and medium for my mother for Christmas. The tote bags are a good product for a good value. The only thing I think can be improved on is the monogramming quality. One of the letters on the medium bag was closer than the others and on the large bag the thread was raveling a bit. Of course, the monogramming is free so you have to take that in stride. But, I think poor quality monogramming diminishes the look of the tote bag which in all other respects is excellent quality. December 28, 2011
Rated 4 out of 5 by Great for the price I ordered three jute bags as gifts and they all were well received. There was a slight odor that went away and the monogramming was a bit off. Otherwise I was very happy. December 28, 2011
Rated 4 out of 5 by Large bags larger than I thought- great customer service I ordered several of these bags- the large & small- as holiday gifts for young & teen girls. They were different than I thought but still nice. The large ones were huge- I probably would have gotten the smaller bags for all in hindsight. The monogramming is wonderful. It was hard to match the colors and the bag colors and the type styles. Wish I could have seen a preview of how it was going to look- would have changed a few things! Ballard's customer service was WOINDERFUL! They were even willing to redo a bags that I did not like the monogram color on! That was great!! December 26, 2011
Rated 4 out of 5 by pretty yet durable shipped in plastic so no damages during shipping process. arrived on time, no errors in detail or monogramming. this bag turned out to be a hit as gifts for xmas this yr! December 26, 2011
Rated 5 out of 5 by Terrifric value and sturdy! I have 3 large totes and recently gave a medium tote as a gift. The price is unbeatable,with personalization inclusive in the cost. My only downside opinion is that all the handles are the same beige color;it would be nice to be able to order the handles either the same color as the bag or the color of the thread initials/name. December 25, 2011
Rated 5 out of 5 by Great gift for any age This is the 2nd time I have purchased these totes as a gift and each time they are well received... This recent purchase was for two little girls, age 12 & 8 who are traveling from another country and they just loved having their own tote (carry all) w/their names... Price is reasonable & affordable. December 22, 2011
Rated 5 out of 5 by I love this bag! This is a great bag. It is so light that I can carry all my electronic items and not feel like I have a ton on my arm. It is a great value and the various colors make it easy to coordinate whit what I am wearing. It's a great bag to travel with! December 21, 2011
Rated 4 out of 5 by Gets better with wear At first glance, I wasn't crazy about the slightly see-through bags with the not-so-good feeling handle; I thought it may have been a quality issue. But that wasn't the case! The handles and bag itself seemed to break-in nicely; good straps and kept my clothe inside the bag dry as we walked the beach. Each of my bridesmaids loved their embroidered bags, too! December 18, 2011
Rated 5 out of 5 by Cute and Sturdy I bought the large tote to use as a diaper bag to bring back and forth to daycare. It's large enough for a blanket, toys, empty bottles, a small insulated bag for expressed milk, and there's still room to spare. I love having such a cute monogrammed workhorse bag so I can save my nice diaper bag from the trauma of daycare! December 17, 2011
Rated 5 out of 5 by Great Gift I ordered 10 of these last year for all the ladies in the family, they were hit with everyone from the teens to the older ladies. I'm ordering more this year !! December 15, 2011
Rated 5 out of 5 by Great tote The medium tote is quite substantial and is perfect for carrying most things. I ordered the black one with the monogram in green, and it is quite elegant. Since the bag is an open one, you can easily get items in and out in a hurry. I heartily recommend this bag. December 14, 2011
Rated 5 out of 5 by best value I always knew that Ballard had only quality merchandise and have never been disappointed with anything I purchased. The large tote is fabulous. Better than anything else. The value is incredible. Shape, size, color etc, all were tops. December 13, 2011
Rated 5 out of 5 by Very nice quality The bags are very sturdy and really nice. The monogram makes them perfect! December 12, 2011
Rated 5 out of 5 by Great bag! I own one and have given several as gifts. They are durable, attractive, and affordable--great combination! December 10, 2011
Rated 5 out of 5 by LOVE IT! I bought this bag for my sister. She is a kitchen designer and is always lugging around notepads, books, catalogs, etc. She squealed with delight upon receiving this bag. PERFECT gift. She also uses it for her items for pilate class and recently took it on a weekend away trip. December 8, 2011
Rated 4 out of 5 by Great tote bag large with zipper & personalized my friend loved. I ordered several colors for the holidays. they work as wrapping as well as gift itself. love it. December 7, 2011
Rated 5 out of 5 by Great size and shape Love this large bag. I have ordered a total of 5 and of course one for me. Monogram sets the bag apart from other bags. December 5, 2011
Rated 5 out of 5 by tote bag I ordered three of these..two for gifts and one for myself. I have had lots of people ask me where I got my tote bag, so hopefully I have sent you some business! Your customer service that helped me with my orders is excellent...friendly, helpful, and informative. I will be a customer of Ballard Designs again. December 3, 2011
Rated 1 out of 5 by tote bag I hate the color! I ordered a bright aqua and received a drab light green. December 3, 2011
Rated 3 out of 5 by Scale of momogram too small for bag I ordered the red bag, it is pictured in a very vivid hue. It is not as bright as pictured. December 2, 2011
Rated 4 out of 5 by Love this tote!! The only thing I would change - longer straps. But I love it!!! November 30, 2011
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Product:AM576-Ballard Tote Bags

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